tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,138 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality gear. Friendly and helpful staff. Fast shipping. There selection of flies is excellent!”

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“Great service great people”

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“Came for the 10% emailing sign-up discount, stayed for the good service.”

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“Quick delivery of my items which I'm well pleased with! Quality kit from quality outfitters.”

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“I love Tom's, especially going in to check out all the pretty boys that work there...”

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“Hya I’m new to the sport/art of Switch and Spey casting. Chris was supportive, useful and helpful in his suggestions, advice and recommendations. On that score I took his advice and I am pleased that I did so. He was spot on and I will continue to shop at and recommend Tom’s Outdoors to family and friends.”

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“Terrific web site, very easy to navigate, staff always knowledgeable and ready to help.”

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“Great service from the team at Toms, always impressed with the speed of shipping and great communication. Really great range of products too!”

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“I have bought several items fro Tom's over the years and they have proven to be exceptional in every aspect of my dealings with them. I cannot recommend them highly enough. regards, Peter - from Torquay”

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“Always a real pleasure to deal with Tom's I only wish I wasn't so tackled up so I could get more from them because it's where I'd go!”

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“Extremely fast shipping, item well boxed and exactly what I ordered, can’t complain!”

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“Top notch outfit. Always fast efficient service . Friendly staff able to answer any questions.”

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“Honest pricing with free postage, thanks Toms!”

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“I’ve purchased a few items of late. (Gear and clothing). Even as write this, I am in my Exped Bivy and on my Exped 9WL mattress... exceptionally good! In regards to the team, I highly rate. From service to chatting on phone you get nothing short of commitment.. perfect!!!”

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“Toms is a great local outdoor store, friendly, knowledgeable staff who “go the extra mile” in their level of service. Always a pleasure to stock up and yak for a bit.”

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“Always great friendly service. Backed up with exceptional products and knowledge”

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“I’ve shopped with this company many times and for good reason, I’m never disappointed 👌”

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“I'm not a big review leaver but this warranted a shout out - I wanted to buy a new winter jacket - specifically the Patagonia Down Sweater Hoody. We have a Patagonia store in Melb but I jumped online to see if I could get a better price and saw these guys who had it 5% cheaper from the get go, plus an extra 10% as a first time customer. I had never heard of Tom's Outdoors before that because I live in Victoria but the reviews were all glowing so I pulled the trigger and ordered it at close to 5pm on a Friday night -- immediately after which I realised I had stupidly put in the wrong address. I got on the phone straight away hoping to catch the mistake and was given the kindest customer service from the person who answered, who said 'I'll fix that AND I reckon I can get it to the Post Office before 5pm' (it was about 4:58!) Lo and behold he did, and my jacket arrived in record time from interstate. It was beautifully packed and in good nick and I'm a happy camper. I was really impressed with how happy the person I spoke to seemed to be to sort me out so quickly. It made my day and made me very glad I bought from them. Great service - highly recommend.”

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“Great service, love it !”

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“Everything is seamless here with these guys, from order'ing to delivery and even returns ( due to my change of mind). Top notch service, i'll definitely be buying from them again in the near future.”

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tomsoutdoors.com.au is rated 5.0 based on 1,138 reviews