tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,138 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and a functional product”

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“Great service, super easy to navigate web site. 😊🙌👍”

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“Great item, communication and really speedy delivery”

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“Premium products with great knowledge and service, thanks Chris and team.”

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“Recently purchased the Exped SynMat Hyperlite. So far, it's a great product that feels very comfortable. The website is easy to navigate and there is plenty of information on each product. Speedy delivery is a great bonus!”

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“Super quick shipping and really easy and free returns. Will definitely be a favourite online store for outdoor gear!”

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“very good quality”

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“Great shop! Friendly, good service and good advice.”

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“Goods were shipped same day they were ordered. Excellent service.”

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“I ordered some flies and they arrived quickly after Chris rang me to advise me some were out of stock and we changed the order slightly to make the order up, no problems.”

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“Fast service and excellent advice.”

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“The website is so easy to use ... better than any other online experience I have had. The staff are super friendly and they rang to double check a couple of items were ok which was amazing. I will be back (I already have been!)”

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“Quick service. Will shop again.”

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“I buy online from Toms Outdoors and have never had problem. Chris has always been helpful including changing items for a better fit at no cost. I keep an eye on the Clearance items and recently managed to snare a pair of Fjall Raven Vidda Pro trousers and an Icebreaker top at substantial discounts. Good value considering my last pair lasted over 10 years of hard wear.”

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“Great website! Timely deliveries!”

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“Easy to navigate website, good prices and quick dispatch of goods. Would definitely recommend thanks guys :)”

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“Fave shop even tho I’ve never even been there!!”

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“Best customer service ever - very helpful and always follow up with what they say - great people to deal with”

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“Visited these guys in-store and I’m so glad I did. I was in the market for a new sleeping bag and although I thought I knew what I wanted, it was great to chat with people that are so knowledgeable on the topic. There was no pressure, just good information in assisting me to make a decision. Thanks guys!”

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“I hate buying things twice, and I hate being disappointed by poor quality. Chris and Gemma only stock the best quality outdoors gear. I buy it once, I get out in the scrub, and it doesn't let me down. Tom's outdoors for all my bush-walking, trail-running and camping gear.”

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tomsoutdoors.com.au is rated 5.0 based on 1,138 reviews