tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,171 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Best outdoor shop I have ever been to. Super friendly and super knowledgeable staff.”

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Thank you for taking the time to leave a review Jackson! Your support is always appreciated :)

“Great service from an experienced, caring crew. Dom and the team know their stuff! I am very happy with the Garmin, sun hoodies, hat and stove…well done and thank you.”

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Thanks for your kind words Mark! So glad we could help you out :)

“Very happy with the service from Tom,s Outdoors and the quality of the Snowpeak forged tent pegs; keep up the good work finding and supplying world-class products.”

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Thank you for taking the time to leave a review Grant! We really do appreciate your support :)

“I received my new Osprey hiking pack in a timely manner. Plus got it on sale as well which was a bonus. Just took it out for its first hike and loved it :)”

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Great to hear! Thanks for leaving a review :)

“I recently needed to purchase a Gransfors Bruk hatchet for my son for Christmas. As I had no idea about such items or where to buy them I Googled and came across Tom's Outdoors in Tumut. I live in Victoria. Upon ringing Tom's Outdoors I spoke with Dominique and conveyed the specific details given by my son for its use. Dominique immediately confirmed I had identified the correct hatchet my son was wanting and that he had the same one for the same reasons. Dominique was very friendly, polite, knowledgable, helpful and focused on true customer service. He even conveyed his enjoyment of my enthusiasm at being able to purchase an item my adult son was wanting. He assured me it would be posted the next day which it was and I received the hatchet well in time for Christmas. I have no hesitation in recommending Tom's Outdoors as a reputable and reliable business and would be happy to be a repeat customer.”

Helpful Report

Hi Pamela! This is so lovely to hear Pamela! I'll be sure to pass on your kind words to Dom, I'm sure it'll make his day. Thank you for taking the time to leave a review. We are so grateful for your support and we hope to hear from you again! Cheers, Chloe

“So happy to find the backpack I was looking for at a very good price. Delivery time was excellent and I’ve used it twice already. Definitely be using Tom’s Outdoors again!”

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Great news Lainie! Than you for taking the time to leave a review :)

“100% great, quality products quick postage and all around great people”

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Thank you for your kind words Paul! Your support is appreciated :)

“Epic product, epic service.”

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Thanks Josh! We appreciate your support :)

“Great product knowledge and service. Fast dispatch and quality gear. Will shop here again.”

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Thanks for your support Jeff!

“One of my many purchases with Toms. High quality gear and arrived extremely fast delivery as usual. Helpful and knowledgeable staff. Can’t recommend highly enough”

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Thank you for taking the time to leave a review with kind words Jason! Your support is appreciated :)

“Great, fast delivery, and all high quality products! Will definitely purchase from here again.”

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Thanks for taking the time to leave 5 stars and a kind review Tracey!

“Great service, know their stuff. Just easy.”

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Thanks for your kind words Tim!

“Always very helpful”

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Thanks for leaving a review Coen!

“Unsurprisingly, my order was posted promptly and arrived in perfect condition; couldn’t be happier with the service from Tom’s or the quality of product from Snow Peak. Keep up the great work, team!”

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So great to hear Tim! Your support is greatly appreciated :)

“Whether it be online purchases or when I drop into the shop on my way through Tumut, the service and the advice is top class. Highly recommend Tom's as one of the 'go to' places for fly fishing gear.”

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We're so chuffed to hear this David! Your support is very much appreciated, hope to see you in-store again soon!

“I always look at what Tom’s Outdoors stock for a product first over any other place because they stock the best of products. We love our Snow Peak titanium double wall mugs. Kept our drinks warm on the Overland track!”

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Thank you for your kind words Janet! We are so glad to hear that your Snow Peak mugs kept your drinks warm. Your support is very much appreciated! :)

“Well presented, logical and precise website! Much appreciated! One thing would sometimes be interesting is to sort be weight. Thanks!”

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Thanks for your kind words Evelyn! And great feedback, it'll be passed on to the website team! :)

“Solid delivery. Good points system.”

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Thanks for leaving five stars!

“Love my Patagonia walking shorts and appreciated the friendly and efficient customer service when exchanging sizes, including the follow-up with prompt change-over shipping time. Happy to recommend.”

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Thanks for leaving a review with 5 stars and kind words Josephine!

“Excellent product (Fjallraven Abisko hike pants) at a v good price, and quick delivery. Thanks.”

Helpful Report

Glad to hear Vicki! Thanks for leaving a review :)

tomsoutdoors.com.au is rated 5.0 based on 1,171 reviews