tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,171 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It’s been our go-to shop for anything outdoors well before we moved to Tumut, and it’s even better being able to go down and have a chat and browse. Incredible service, incredible team, 11/10 would recommend.”

Helpful Report

Thank you for your kind words Jordan, we're so glad you found us here in Tumut and decided to stay! We very much appreciate your support :)

“Very happy with item and service once again”

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Thanks for leaving 5 stars Louis! :)

“Best outdoor shop stocking high quality brands”

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Thanks for leaving five stars Thor! :)

“Item arrived as described and on time!”

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Excellent to hear Will! Thanks for leaving 5 stars :)

“Quick shipping, nice website to search and navigate”

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Thanks for leaving 5 stars Xun! :)

“Fantastic service fast delivery”

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Thanks for taking the time to leave a review David, we appreciate your support! :)

“Great service and very knowledgeable friendly staff”

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Thanks for leaving 5 stars and some kind words Coen! :)

“Great prices on great stock. The buying process was easy and delivery was on time. Stoked with my purchase!”

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Thanks Mac! We're stoked that you're stoked!

“Awesome service and knowledge of their products.”

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Thanks for leaving us some kind words with 5 stars!

“Excellent service.Thank you！”

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Thanks for leaving us 5 stars! :)

“Awesome products and awesome service. You guys are legends”

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Thanks for your kind words Liam! :)

“Extremely quick service after ordering a Sage fly reel. Received my new reel, well packaged, in less than two days. Really enjoy too the very informative, easy to navigate web site which makes online shopping so easy. Will shop here again of course.”

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Thank you for your kind words Edward! And thank you for supporting Tom's Outdoors :)

“The fleece jacket is terrific as a layer under my jacket I find it perfect for winter cycling. Good service and prompt delivery made all round a rewarding experience”

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Great to hear Colin! Thank you for taking the time to leave a review with kind words :)

“I bought a Fjallraven jacket by mail - Tom's responded quickly to questions I had about the product, and the order was dispatched immediately. Very reasonably priced, and I even got a compliment from them for writing an informative product review.”

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Thank you for taking the time to leave us a review with such kind words, we appreciate your support! :)

“I am happy to give a great rap to Tom’s Outdoors for my recent clothing purchase. Before purchasing, I was able to speak to a member of your staff, who helped me work out fit. It was depatched same day and I received in two days to a regional location. I wanted to support a regional business. I couldn’t fault the whole transaction, and I now have a super warm vest for winter activity. Well done!”

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Thank you so much for taking the time to leave a review with such lovely words Jane! Your support of Tom's Outdoors is very much appreciated :)

“Great help with explaining the product when I rang with a query, very quick delivery, recommend”

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Gald we could help Steven! Thanks for taking the time to leave a review :)

“I bought the snow peak fire pit staff were very helpful with my purchase over the phone thanks again tony”

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Great to hear Tony! Thanks for leaving a review :)

“Prompt, efficient, friendly”

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Thanks for leaving a 5-star review! :)

“I looked back at my account just now and note that I made my first on-line purchase from the store in May 2019. Since then, the account shows I've made nearly 40 purchases - mostly on-line as I don't live in the area but I did buy some stuff "in-store" when I stayed for a few days in Tumut earlier in the year so it was good to visit the store and meet Chris and some of the team. So, I guess that speaks for itself in terms of my thoughts on the store, the great stuff they sell and the way they sell it. My particular area of interest is fly fishing so over the years I've bought rods, reels, lines and a variety of other kit from them. I've also bought clothing that has not only been intended to keep me cool or warm or dry on the water but also clothing to wear off the water (they stock some great brands). I've even bought travel bags from them so they have very much become a "go to" store for me. Their range is great, their prices competitive and their customer service is always exemplary. I see they are very much part of their local community and are involved and support a range of projects so it's also good to see them do that too. I've introduced a number of mates and fellow anglers to them so I hope this testimonial will encourage others to purchase from them.”

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Hi Bob, Your review has made our day. Thank you so much for taking the time to leave such kind words. We are so grateful for your continued support. We hope to see you in-store again one day soon! Thanks again! Chloe

“Love my new Snowpeak Fire Pit! Quick and efficient service. Highly recommended.”

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Great to hear! Thanks for leaving a review Nick :)

tomsoutdoors.com.au is rated 5.0 based on 1,171 reviews