tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,171 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have made two purchases, both were effortless and the products were of great quality, fantastic communication and prompt delivery , will be using again soon.”

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Thank you for taking the time to leave a review Ian! :)

“Outstanding service, great product! Love my Keens hiking boots 🧡”

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Thank you for you lovely words Sharon! Glad o hear that you are loving your boots :)

“Excellent customer service, quality gear, quick shipping.”

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Thank you for your kind words, Dave!

“Your service was excellent”

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Thank you very much! :)

“Great clear website, enjoy the little videos. Pricing is reasonable, always delivered promptly and in good order. Recent purchases of Snow Peak cups are great, the liquid stays hot for a reasonable time, secure lid with foldback handles good for packing.”

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Thank you for taking the time to leave a review with kind words, Frances! Your support of Tom's Outdoors is appreciated :)

“Bought a new pair of Exped hut booties to replace my 30 year old ones…latest gear and knowledgeable friendly staff. Always a pleasure shopping at Tom’s.”

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Thank you for your lovely words Greg! And thank you for supporting Tom's Outdoors :)

“Love shopping at Tom’s Outdoors. Great variety of good quality gear. Always find something I need. Keep up the good work Chris, Jemma and staff👍”

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Thank you for your lovely words, Ruth! As always, your support is very much appreciated! :)

“Snow Peak addict here. On occasion I have rung up Toms to enquire about stock levels or next delivery or technical information and I come away with everything I need to make an informed purchase. Toms first hand experience makes for a 5 star customer experience.”

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Thanks for leaving this lovely review Mark! And thank you for supporting Tom's Outdoors :)

“I love that tom's carries a good range of quality outdoor gear. Easy to navigate website and quick delivery”

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Thank you for leaving a kind review, Kelvin! :)

“I purchased a Patagonia vest - great quality and very warm. Pricing was competitive and the delivery exceptionally fast. Love the Tom's Outdoor website and look forward to visiting the store in person one day. Great to see such a successful business in a country town.”

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Thank you for taking the time to leave a review with kind words Jason! We greatly appreciate your support of our small business :)

“Just got my new Hiking Pack. They rang me when it became available. Were helpful with the sizing me up for this certain product & made sure it was delivered on time etc. So Great Service for my specific Pack.”

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That's great to hear Billy! We appreciate you taking the time to leave a review and thank you for supporting Tom's :)

“Excellent customer service in response to a manufacturer sleeping bag stuff sack fault. They organised a replacement quickly.”

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Thanks for taking the time to leave a review, Quinton! Glad we could sort out the issue :)

“Tom’s Outdoors sets the bar for customer service. Dom is the King of memes and is very knowledgeable about the products on offer. Chris never hesitates to spend time on the phone to answer 20 questions and is always happy to pass on advice when a decision needs to be made between products. Tom’s products are high quality and the accuracy of stock availability is welcomed.”

tomsoutdoors.com.au 5 star review on 27th June 2022

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Wow that's a feast fit for a king! Thanks for taking the time to leave a review, Peter! As always, we appreciate your support. Your kind words will be passed on to Dom and Chris!

“Very fast delivery.”

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Thanks for leaving a review, Cyril!

“I have nothing but good things to say about the crew at Toms Outdoors. Friendly staff that are happy to help and if there is another company that posts out your gear faster I am yet to find them. If I could give them more stars than 5 I would. Thanks guys you will be hearing from me again soon.”

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Thank you so much for leaving us kind words Leigh, you've made our day! And thank you for supporting Tom's, we look forward to hearing from you soon :)

“Absolutely love Tom's Outdoors!!! Awesome range of products, great delivery service, friendly and helpful staff, with an excellent business and lifestyle philosophy!!! Fantastic!!!”

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Thank you so much for taking the time to leave a review with kind words Andrew! Your support of Tom's Outdoors is very much appreciated :)

“Top brands, top quality, speedy delivery, as always. Tom's outdoors online is the next best thing to living in Tumut!”

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Thank you for your lovely words, James! And thank you for supporting Tom's Outdoors! :)

“Fabulous in store service.. the time Chris spent with us stepping us through the art of snow shoeing during our purchase enabled us to take the activity by storm.. been up around 3 mile adventuring every weekend already this season… great store to pop into for a purchase or advice before hitting the mountains.. 👍🏽👍🏽”

tomsoutdoors.com.au 5 star review on 21st June 2022

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That sunset looks amazing, you seem to have gotten the hang of snowshoeing too! Thank you so much for taking the time to leave a review. We look forward to hearing more about your snowshoe adventures! :)

“I got the email from Tom's and quickly realised where I would source a "more unique" Mother's day present. Job done!”

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Thanks for leaving a review, Jimmy! :)

“Hi Chris, I would like to send you a belated THANK YOU for the way in which you handled the problem we had with the Loop rod size. You went way and above in solving the situation, I am extremely happy with the Orvis rod you supplied and the Patagonia waders Your willingness to share information and advice over the phone, convinced me to travel over five hours, to personally shop in your store, I will be back. Thanks again, Tom Charles”

Helpful Report

Thank you for your kind words, Tom! It's great to hear that we could come up with a solution to the problem. I'll pass on your kind words to Chris. We hope to have you back in the shop one day soon! Thank you for your support of Tom's Outdoors :)

tomsoutdoors.com.au is rated 5.0 based on 1,171 reviews