tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,171 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

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English

“Tom’s Outdoors called me directly to sort out a small issue with my online purchase of flies - only an hour or two after I had lodged the order! Very efficient, courteous customer relations for sure. Something a few other retailers would do well to emulate.”

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“I have made a couple of purchases from you guys and have been very happy every time. The quality, price and service have been excellent. 2020 is tough times, keep it up.”

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“Great customer service and products. They know their gear.”

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“Fantastic service in store and online”

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“Everything is super easy, from navigating the website to asking advice, and I always get my goodies delivered within a couple of days. Happy to support a small business that stocks quality gear!”

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“Picked up a pair of walking shoes in the clearance section at a great price and free shipping an extra bonus. Took a punt on the sizing but good to know that I could return or exchange if they weren’t right, but all good. Arrived in a couple of days. Very happy . Thanks”

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“Second purchase online, great online store with good selection of equipment and brands. Excellent service with prompt shipping and delivery. Highly recommend and look forward to visiting the shop in person one day!”

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“Great Service with exceptional product knowledge! I will be back.”

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“Fantastic service prompt delivery”

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“Always helpful and willing to spend the time needed to discuss options and give advice. One of the best customer service experiences out there!”

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“Bought two of these. Great quality and just perfect size for a efficient warming or cooking fire. Speedy delivery.”

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“Prompt service (somehow posting from Tumut usually arrives Sydney next day) and excellent service. Buy most of my outdoor gear from here.”

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“We visit Tumut a couple times a year because we love the place and enjoy all that it has to offer. One of those things that we really enjoy is dropping and having a yarn with Chris and his team. They treat us like locals, freely giving of their professional experience about what and where to go in the area and just make you feel like your welcomed and not just a tourist. Chris' knowledge of the local area is exceptional and if you ask you'll get great advice. Chris stocks great quality products and if you order online and select the wrong size, colour etc, he's beaut at sorting that kind of stuff out quickly for you. Cheers Chris, we look forward to seeing you again real soon.”

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“I recently purchased walking boots but was having issues with sizing well Gemma and Chris where so helpful and they also ordered me in a pair of boots which arrived within 1 day . unreal . I will definitely shop locally again . Great shop and staff . Cheers guys .”

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“My last trip to NZ I sprained my ankle while waking over mossy wet rocks. The injury was slight, however I realised that a sturdy boot that prevents any injury is essential to a great fishing trip. After some investigations I came across the PATAGONIA SALT WADDING BOOTS, The wading boots are very comfortable, put together in the old fashion manner with durable replaceable materials that are durable stitched throughout and not glued. The studs can be removed and the rubber sole is a must in NZ as felt is prohibited. I’m looking forward to a long and supportive use from the pair.”

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“Half the fun of heading into Tumut is stopping in at Tom's Outdoors, great range and top blokes.”

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“Friendly efficient service either in person in store or by mail order. They strive to make the customer happy!”

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“I got a pair of Fjallraven Vidda Pro Trousers at a sale price from Tom's Outdoors on the internet and they arrived within a few days, but I had ordered the wrong size - my mistake. My wife and I drove the two hours to Tumut on a pleasant Saturday morning to exchange the trousers. We had the most fantastic experience at the store thanks to Chris. Not only did I get a fitting pair of pants, we got a spur of the moment special price and genuinely friendly service. We would recommend this store without reservation to anyone looking for top quality outdoor clothing and related products.”

tomsoutdoors.com.au 5 star review on 9th March 2020

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“Very fast express shipping applies to almost every order and it’s amazing! Also products are packed safely!”

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“I have delt with Toms Outdoors on several occasions, and their customer service is brilliant. Fast shippping, fast responses to any and all questions whether on the pnone or via email. Very, Very competitive on price. Hope to visit the shop in person one day.”

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tomsoutdoors.com.au is rated 5.0 based on 1,171 reviews