“The company sent us two defective Smart Bands that did not bind with any iphone. On top of this once the wristbands were attached they no longer come off.. In order to CHARGE the smart band the wrist band needs to come off as the charger is on the watchface. I total fraud product. Best of all: TOM TOP refuses to accept the complaint and also refuses to refund the money. We are appalled and shocked as it appears to be the way the company operates: take customers money. Send a fraud product and then ignore the complaint and request for refund. KEEP away from this company if you dont want to be cheated.
VERY VERY DISAPPOINTED.”
“The worst Company I ever purchased product from. Never buy anything from them again and suggest to everyone to not waste your money to purchase from them.”
“It was the worst online shopping I have experienced. More precisely, the first online fraud I trapped in. 80 days ago, I bought an item with the description "shipping within 12-25 working days". I did not receive anything from them except useless automated emails started with: "Thanks for your mail and support. Sorry to have caused you so much inconvenience."
Don’t buy anything from them! Don’t waste your money and time!
I am so disappointed to lose my money.
Order Information:
Order number: AN20C05O4401-IL1MLY
Parcel number: 123312859
Order date: 2020-03-05”
“It was the worst online shopping I have experienced. More precisely, the first online fraud I trapped in. 80 days ago, I bought an item with the description "shipping within 12-25 working days". I did not receive anything from them except useless automated emails started with: "Thanks for your mail and support. Sorry to have caused you so much inconvenience."
Don’t buy anything from them! Don’t waste your money and time!
I am so disappointed to lose my money.
Order Information:
Order number: AN20C05O4401-IL1MLY
Parcel number: 123312859
Order date: 2020-03-05”
“I bought a drone battery with free shipping, then they sent me an email saying I have to pay 7 dollars for shipping, I said "I prefer a refund", they said "ok" 3 to 5 business days and after 1 month, nothing for me, they stole my money and kept silent. They are not serious, I used my credit card because I have a problem with my PayPal account, but be careful, it is not the only one of the Chinese stores doing this”
“they sell fake UV light and I talk to their technical support they refuse their problem and fix it. Please don't buy the UV light from them if you want to protect your family using the light to kill bacteria and viruses. Also, technical support is the worst I ever have seen. I show them the youtube the people disassemble the UV light to prove that is a fake, but they refuse that is a fake product.”
“This website is a scam, fraud, they lie while selling mask, I ordered a month ago, never received masks, charged me for expedited the shipping, not even canceling my orders. They are bully, never buy anything from them.
Order No.: AA20D14U5717-RVW3JA Order date: 2020-04-14 21:57:17 ( Never received the item, no money refund)”
“This company is a fake. I ordered a webcam from them paid for express shipping and still have not received the webcam. Ordered it on April 21st express shipping was for 3 to 6 days. All they do is take your money. Don’t order from them. Wish I would have read a few of the reviews before I ordered”
“Plz don’t buy from tomtop coz they are not sending you I bought magnetic for my kids since month of April 10 2020 until now I didn’t receive so I send an email too no response so they already got the money but no delivery the items which you are buying
Don’t waste your money don’t buy plzzzz
This is the masg that I got but
Dear Baktash,Your Order No.AN20D14C1637-E5HJ67 Have Been Successfully Placed”
“Total rip-off company, take your money don't ship your product demand more money and still no product. Promise refund but you'll never hear from them again. If you want to just throw money away order from these folks and they'll help you do that.”
“The RC car I bought from tomtop was defective and they told me a week ago that the problem would be solved. After waiting I am told that I have to wait even longer for them to think of another lie to tell me. Do not waste your money or time trying to deal with this sham of a company. The positive reviews are "Fake News" in my humble opinion seeing that they don't honor their own return policies (tomtop dot com//return-policy-guarantees.) I just wasted my time and money with this company and I am warning you not to do business with this company if you value either of these 2 things.”
“Ordered RC airplane price advertised with free postage. Next day they email me demanding 14 dollars for postage.in UK so don't use dollars. But principle is this. Price advertised was paid then they changed parameters of deal after we had concluded our transaction. Despicable!”
“Sent me a message saying I had to pay another dollar to get my order. I sent it. Then I get another saying they want 3 more dollars. I replied for them to cancel order. I have not heard back yet. Seems like a scam to me.”
“My order has not arrived yet after passing more than one month, while they had mentioned in their website that it will be shipped within 5 to 8 days. When I told them, they told me I'll have to wait and there is no other option! really awful experience!
Unfortunately, in TomTop's website's case, it is not a rare case to receive the order with a huge delay, as my friend also has not received her item yet from TomTop after a month! Moreover, exceptional circumstances should affect the shipping time only by a few days, not by more than 20 days! The following is the tracking information that I see (not that I ordered on March 13th and today is April 18th!):
Origin - Tracking consuming: 1179 ms
2020-04-07 08:27
The consignment has arrived in the country of destination
2020-04-07 08:27
The item is expected to be delivered shortly, please contact your local postal operator for more information
2020-04-07 08:27
The item has arrived in the country of destination
2020-04-04 00:12
The item is on transport to the country of destination
2020-04-02 15:36
The item is processed at the PostNL sorting center
2020-04-02 15:36
The item is at the PostNL sorting center
2020-04-02 07:23
Consignment received at the PostNL Acceptance Centre
2020-04-02 05:53
The shipment is handed over to PostNL
2020-03-25 07:15
The item is ready for shipment
2020-03-23 07:40
The item is pre-advised
I have already told TomTop about this several times in the email, and your response was that I would have to wait!
DO NOT ORDER from this website and save time and money!”
