“This website is a scam, fraud, they lie while selling mask, I ordered a month ago, never received masks, charged me for expedited the shipping, not even canceling my orders. They are bully, never buy anything from them.
Order No.: AA20D14U5717-RVW3JA Order date: 2020-04-14 21:57:17 ( Never received the item, no money refund)”
“This company is a fake. I ordered a webcam from them paid for express shipping and still have not received the webcam. Ordered it on April 21st express shipping was for 3 to 6 days. All they do is take your money. Don’t order from them. Wish I would have read a few of the reviews before I ordered”
“Plz don’t buy from tomtop coz they are not sending you I bought magnetic for my kids since month of April 10 2020 until now I didn’t receive so I send an email too no response so they already got the money but no delivery the items which you are buying
Don’t waste your money don’t buy plzzzz
This is the masg that I got but
Dear Baktash,Your Order No.AN20D14C1637-E5HJ67 Have Been Successfully Placed”
“Total rip-off company, take your money don't ship your product demand more money and still no product. Promise refund but you'll never hear from them again. If you want to just throw money away order from these folks and they'll help you do that.”
“The RC car I bought from tomtop was defective and they told me a week ago that the problem would be solved. After waiting I am told that I have to wait even longer for them to think of another lie to tell me. Do not waste your money or time trying to deal with this sham of a company. The positive reviews are "Fake News" in my humble opinion seeing that they don't honor their own return policies (tomtop dot com//return-policy-guarantees.) I just wasted my time and money with this company and I am warning you not to do business with this company if you value either of these 2 things.”
“Ordered RC airplane price advertised with free postage. Next day they email me demanding 14 dollars for postage.in UK so don't use dollars. But principle is this. Price advertised was paid then they changed parameters of deal after we had concluded our transaction. Despicable!”
“Sent me a message saying I had to pay another dollar to get my order. I sent it. Then I get another saying they want 3 more dollars. I replied for them to cancel order. I have not heard back yet. Seems like a scam to me.”
“My order has not arrived yet after passing more than one month, while they had mentioned in their website that it will be shipped within 5 to 8 days. When I told them, they told me I'll have to wait and there is no other option! really awful experience!
Unfortunately, in TomTop's website's case, it is not a rare case to receive the order with a huge delay, as my friend also has not received her item yet from TomTop after a month! Moreover, exceptional circumstances should affect the shipping time only by a few days, not by more than 20 days! The following is the tracking information that I see (not that I ordered on March 13th and today is April 18th!):
Origin - Tracking consuming: 1179 ms
2020-04-07 08:27
The consignment has arrived in the country of destination
2020-04-07 08:27
The item is expected to be delivered shortly, please contact your local postal operator for more information
2020-04-07 08:27
The item has arrived in the country of destination
2020-04-04 00:12
The item is on transport to the country of destination
2020-04-02 15:36
The item is processed at the PostNL sorting center
2020-04-02 15:36
The item is at the PostNL sorting center
2020-04-02 07:23
Consignment received at the PostNL Acceptance Centre
2020-04-02 05:53
The shipment is handed over to PostNL
2020-03-25 07:15
The item is ready for shipment
2020-03-23 07:40
The item is pre-advised
I have already told TomTop about this several times in the email, and your response was that I would have to wait!
DO NOT ORDER from this website and save time and money!”
“My experience should be a warning to other buyers. I bought two items half a year ago. Something else was sent. I immediately reported it and no response. After three months and dozens of my emails, I was able to get an address from them to return these items. I sent these items at my own expense. They received a registered mail on February 10. Again, silence. Again dozens of emails and a reply that they have not received these items despite acknowledgment of receipt. Today is April 17 and I've been left with nothing. I lost 80 USD. Do not believe in positive comments on this page. TomTop offers 2USD discount vouchers for positive feedback. Enter in the Google, Facebook or YouTube search engine "TomTop cheater", "TomTop thief" or "TomTop attention" you will receive real comments.”
“Ordered a car part, advert listed my car as compatible. Part was a week later than advertised and when it arrived doesn't fit or look at all like the picture.
Requested the correct part to be told if you want a refund then you have to pay for it. 4 weeks later the customer service "team" haven't accepted any responsibility so I'm posting negative reviews everywhere I can - AVOID!!”
“SCAMMERS !!!
I ordered a 3D printer, at a cost of USD 225, to be shipped from a warehouse in Germany to Denmark.
Instead I received an industrial meat mincer!?
Of course the Chinese seller showed absolutely no interest in resolving the issue and at first denied there being a problem at all and later started requesting pictures and videos again and again and again.
The sellers solution. Ship the meat mincer (18.3 kg) all the way from Denmark to China at an estimated cost of USD 243!
All at the buyers own expense!”
“Online shoppers beware! I've purchased my good back in Nov 19 and as in today, I'm still wondering if it's got lost in its way.
Tomptop's been from day one unprofessional,
deceitful and they still don't know about what happened to my purchase. First of all it took at least 4 days for the payment to be processed...then 2 weeks for the product to be allegedly shipped..with a tracking link which never worked. I complained so many times that I lost count. The two last contact with them was:
1) "We don't know where's your parcel, check if it's not at your local post office..."
2) An updated tracking link with the parcel delivery date in my country occurring before it'd left China!?
PLEASE don't trust them and buy somewhere else, you'll save time and money
To finish this review, I'm sharing with everyone the tracking info where we clearly see the illogical chronological order (arriving at destination country THEN being at the airport in Hong Kong...)
2019-12-09 23:10
HONG KONG, Departed HONG KONG Airport
2019-12-09 00:00
SPAIN, Arrived at destination country
2019-12-07 22:17
CHINA, SHENZHEN, Acceptance, Sent to SPAIN
2019-12-05 13:19
Pre Alert to SPAIN”
“Tomtop is stealing my money.
I paid extra money specifically to have a "tracked" and faster shipping.
Tomtop sent untracked and did not meet the promised delivery.
Tomtop refuse to return the extra money I paid.”
“worst internet store ever.im still waiting item standard shipping one month plus 17 days.tracking number said in transit but where?
second item paid priority shipping 4-7 business days now still in transit bout month.so get lost thiefs
i get camera after 2 months.when shake camera make noise inside something not fit inside.
just get lost chinese thiefs!!!!!!!!!!
second item still in transit.................
stay away people keep money safe!!!!!!!!!”
