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TOMTOP Reviews

1.0 Rating 512 Reviews
1 %
of reviewers recommend TOMTOP
1.0
Based on 512 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
My experience with them was terrible! I placed an order of 14.99 USD on their website. Ten days later, received an email asking 'As the logistics has increase the prices level, would you like to pay 4 USD for the ship cost so that we can send your order.' Of course I ignored the unreasonable request. One month later when I asked online chat when would my order be shipped, the staff cancelled my order without my permission! And end the chat from its end!!! I do not know when my money will be refunded yet. Based on my experience with Tomtop.com, I strongly not recommend this website.
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Posted 7 years ago
Beware - I paid for 'Duty Free Shipping' at £11.17 and when the item was received, Royal Mail charged a further £11.40 in customs duty. TomTop offered £6 and would not compensate the full amount. Opened a PayPal dispute however they do not cover postage / customs so dispute was not allowed. This transaction has cost me £22.57 and TomTop will not refund. Do NOT trust 'Duty Free Shipping'. I have been advised to contact Trading standards as it is illegal to charge for a service and for this not to be provided.
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Posted 7 years ago
They sell fakes products as original ones. It's very difficult to get your money back.
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Posted 7 years ago
TOMTOP is rated 1.0 based on 512 reviews