“My experience with them was terrible!
I placed an order of 14.99 USD on their website. Ten days later, received an email asking 'As the logistics has increase the prices level, would you like to pay 4 USD for the ship cost so that we can send your order.' Of course I ignored the unreasonable request. One month later when I asked online chat when would my order be shipped, the staff cancelled my order without my permission! And end the chat from its end!!!
I do not know when my money will be refunded yet.
Based on my experience with Tomtop.com, I strongly not recommend this website.”
“Beware - I paid for 'Duty Free Shipping' at £11.17 and when the item was received, Royal Mail charged a further £11.40 in customs duty.
TomTop offered £6 and would not compensate the full amount.
Opened a PayPal dispute however they do not cover postage / customs so dispute was not allowed.
This transaction has cost me £22.57 and TomTop will not refund.
Do NOT trust 'Duty Free Shipping'.
I have been advised to contact Trading standards as it is illegal to charge for a service and for this not to be provided.”