TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 429 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 429 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 6th January 2024

Shiho

TOMTOP 1 star review on 24th December 2021

SherriMC

Anonymous

Anonymous // 01/01/2019

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“never returning back all monies paid even if products are sent back to them”

Helpful Report

Posted 1 year ago

“not allowing returns for refunds when the sale has gone through all monies are completely lost and a full 100% loss out of pocket”

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Posted 1 year ago

“disappointment will be the issue of buyers who purchases things on their platform”

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Posted 1 year ago

“products/items shown are not in stock and will never be in stock”

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Posted 1 year ago

“buyers monies are not protected in the event of any problems all monies are automatically lost with no recourse whatsoever,the only route available to recover monies lost would only be via the respective banks”

Helpful Report

Posted 1 year ago

“they will do all that they can in their powers to screw buyers”

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Posted 1 year ago

“all is about carelessness and promising falsely not caring at all about the purchaser”

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Posted 1 year ago

“please be advised that once an order has been entered into their system there is no turning back”

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Posted 1 year ago

“the products advertised on their website do not even exist,they are accepting orders that cannot be fulfilled,refund requests are completely ignored with e-mail inquiries been also completely ignored”

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Posted 1 year ago

“their way of thinking is being greedy and taking advantage of everybody”

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Posted 1 year ago

“when they receive the payment that is where everything ends and all communication automatically stops”

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Posted 1 year ago

“they do not have any intentions in helping anybody out,"we don't care we now have your money goodbye"this is their way of thinking unfortunately”

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Posted 1 year ago

“0 service 0 help and 0 advise”

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Posted 1 year ago

“they clearly have no intentions in making things right for their customers and consumers alike”

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Posted 1 year ago

“their customer service is just a lip service(just by word of mouth)with many false promises and misleading buyers with their tricks(refund tricks etc..)because they have no intentions in doing anything so instead they apply their tricks with a promise that is not going to be kept”

Helpful Report

Posted 1 year ago

“help/customer service is not available and is non existent should there be a need for it”

Helpful Report

Posted 1 year ago

“There is one thing which should be taken into account: and that is that,once an order is placed on their website should anything happen,problems,issues etc..NO REFUND WILL BE MADE AND ALL TRANSACTIONS ARE ONLY ONE WAY,AND ALL REQUESTS FOR REFUND WILL BE TOTALLY IGNORED”

Helpful Report

Posted 1 year ago

“the risks of ordering through them are extremely high and nobody will be able to know what is going to be received through the mail”

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Posted 1 year ago

“Everything delivered will always have something wrong either with problems or issues which will never be taken of”

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Posted 1 year ago

“All parcels will be delivered with the wrong products in them which all are of inferior qualities”

Helpful Report

Posted 1 year ago

TOMTOP is rated 1.1 based on 429 reviews