TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 427 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 427 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 6th January 2024

Shiho

TOMTOP 1 star review on 24th December 2021

SherriMC

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a lot of caution&care must be exercised when dealing with them”

Helpful Report

Posted 1 month ago

“"their so called" help service(because this does not even exist in the first place) just buys time til such time buyer goes away”

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Posted 1 month ago

“STOP HALT do not touch them DO NOT GIVE THEM YOUR PAYMENT INFORMATION”

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Posted 2 months ago

“ATTENTION PLEASE:accepting payments&orders for products which do not even exist in their stock”

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Posted 2 months ago

“PLEASE READ THIS VERY CAREFULLY VERY IMPORTANT NOTICE: running away with payments & orders not sent correctly purposely”

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Posted 2 months ago

“no one is to depend on their services”

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Posted 2 months ago

“not what somebody would obviously be expecting”

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Posted 2 months ago

“abandon buyers once order processed and payment taken”

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Posted 3 months ago

“crooks at their very best”

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Posted 3 months ago

“no one to turn to in the event of any problems or issues”

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Posted 3 months ago

“This company is scammer Purchased Carote pans and pots set on 1st of December 2023 and received it 4th of January 2024. It took extremely long time to get here. And the products got damaged and they were in the dirty box directly no original box or anything. They sent me fake Carote pans and pots. Also those got damaged and I couldn’t find any Carote logo on those pans and pots at all. One more thing to tell, it has to be in full silicone turner in the box but wooden turner was in the box instead of it. I told them to make returning and refund. But they don’t accept it. I’ve started talking to my lawyer and will do some action to TOMTOP. This is just ridiculous and illegal why are they still able to continue their scam company. Why don’t police suspend their business??? There are a bunch of victims obviously. Don’t buy anything from them! Their products are totally fake.”

Helpful Report

Posted 3 months ago

“biggest issue or problem is due to the fact that no refund will be processed even if nothing has been received or not received correctly”

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Posted 4 months ago

“waiting for something which is either:going to arrive incorrectly,arrive with defects on it,being counterfeit,being fake,or even a knockoff”

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Posted 4 months ago

“do not depend on them”

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Posted 4 months ago

“scammers who are only promising to get money”

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Posted 4 months ago

“counting on them and them not caring even a single bit”

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Posted 4 months ago

“not caring at all about special occasions”

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Posted 4 months ago

“sending out whatever they please instead of sending out what has been paid for”

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Posted 4 months ago

“the only thing that they are offering is a lip service just to shut up mouths”

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Posted 4 months ago

“a promise is a promise however it is not kept and go back on their word this is what is meant by being phony this happens a lot in China where as once they accept the payment they can basically do whatever they wish to do without ever disclosing any further details they never ever look after their customers and only look after their sellers without any exceptions so that is their number one golden rule”

Helpful Report

Posted 5 months ago

TOMTOP is rated 1.1 based on 427 reviews