“if any problems arise with orders placed on their website customers can forget about receiving any help from customer services,customer services is non existent and customers will be left on their own everybody please be warned”
“I ordered a underwater fishing camera for about 150aud. The product arrived and wasn't working. After contacting tomtop there was a brief attempt to pretend that I would get help in a way. They asked me to record the issue and they would send it to their specialists. So I did. Then a email followed saying that I could bring the device to a local shop to let it repair and they would pay partial for the cost. I asked what they mean with "partial" as I paid 150aud for a working product, not for a broken one, I was convinced that I should get a full refund or a new working product.In the next email tomtop offered me 20aud to solve the problem. I refused. After that tomtop came up with 30aud. Which is really a joke. However, I asked if I couldn't simply return the device and get a new one send. Tomtop answered that I can do this, but I have to pay the shipping cost and it could get lost in China and then I would have basically nothing. This sounded like a promise to me. I didn't send it. I didn't get any money back and lost it all. I just hope I can prevent some other people to lose their money to this company.”
“in whatever case the customer will always be losing by placing orders on their website as they are simply not trustworthy please have always this in mind”
“please be aware and cautious that refunds will not be granted in under any circumstances if anything goes wrong with the order or if the items(are not as described,arrive broken,faulty etc..)”
“all orders placed on their website will not be refunded even if returned back to them at the customer's expense(this extra cost will also not be refunded)meaning an extra loss for the customer apart from the cost of the item itself,both things equal to 100% loss for the customer”
“for all people thinking about placing an order on their website,think about this very carefully before proceeding: no returns and no refunds,once an order has been placed on their website,once the payment has been processed by them there is no turning back,the customer has to eat the 100% full total loss”
“These people do not even deserve one star but I couldn’t type until I selected it! Major rip off company down right thief’s do not purchase anything ever they started charging my card without permission!!! This was after they didn’t send what I paid for stating I needed to give them more money!!!”
