“what they are selling is very cheap stuff,possibly knock offs/counterfeits/fakes/defective(all of the products which they are selling have not been tested before sending it to the customer especially when talking about electronics,then to refund is a nightmare AS ALL TRANSACTIONS ARE ONLY ONE WAY)the only way to be able to get a refund is by contacting the bank and do a charge-back”
“they will play every dirty trick on the book to avoid refunding back their customers in full if problems or issues arise with their orders,so i ask everybody to please be very careful”
“they are NOT TO BE TRUSTED for payments,should something go wrong with orders they WILL JUST KEEP THE CUSTOMER'S PAYMENTS AND NOT GIVE THEM BACK(THEY WILL STALL AT THE TIME OF HAVING TO REFUND BACK)”
“if something happens to the orders placed through their website,the customer has no recourse whatsoever to recover the monies back except when contacting their respective banks to initiate a charge-back that is the only solution that there is”
“Beware!the products that they are advertising on their website are deceiving,the customer will always be receiving something different than what has been depicted/possibly defective/broken/or even a counterfeit”
“the result will always be in favor of the seller and not of the buyer, once the payment has been made to them they will not refund back the payment to the buyer”
“transactions ARE ONLY 1 WAY,meaning that if orders are received not as described/defective/or broken THERE IS NO REFUND meaning that the customer has to eat the total loss of 100%,so please beware”
“customers should take precautions to avoid any problems from happening,such as ask questions about the product in question and if in any doubt please do not place the order,even if they do tell to please place the order,just please don't as this poses a red flag,and in many instances the product is not in stock(and they use the bait and switch tactic)which is illegal because it is not what the customer is basically after,and then to get back the refund is another headache”
“no protection is offered for orders placed on their website meaning that once the payment has been made it will not be returned back to the customer please beware”
“whoever places an order from their website WILL NOT BE LOOKED AFTER and will be facing lots of problems in these circumstances it is best to stay well clear from them to avoid the hassle of then not receiving back the refund”
“Hello,
Please noone even think of buying anything from those scammers called Tomtop, they are the worst, yes, those sellers, should be banned from stealing people right and left.
I have bought a gear knob for my car and clearly ordered the short type, they sent me the long type and the worst part, they refused to refund me when it's clearly their mistake, they offered to refund me $5 when I paid over $23.
Please stay away from them.
Thanks,
Richard.”
“if any problems arise with orders placed on their website customers can forget about receiving any help from customer services,customer services is non existent and customers will be left on their own everybody please be warned”
“I ordered a underwater fishing camera for about 150aud. The product arrived and wasn't working. After contacting tomtop there was a brief attempt to pretend that I would get help in a way. They asked me to record the issue and they would send it to their specialists. So I did. Then a email followed saying that I could bring the device to a local shop to let it repair and they would pay partial for the cost. I asked what they mean with "partial" as I paid 150aud for a working product, not for a broken one, I was convinced that I should get a full refund or a new working product.In the next email tomtop offered me 20aud to solve the problem. I refused. After that tomtop came up with 30aud. Which is really a joke. However, I asked if I couldn't simply return the device and get a new one send. Tomtop answered that I can do this, but I have to pay the shipping cost and it could get lost in China and then I would have basically nothing. This sounded like a promise to me. I didn't send it. I didn't get any money back and lost it all. I just hope I can prevent some other people to lose their money to this company.”
“in whatever case the customer will always be losing by placing orders on their website as they are simply not trustworthy please have always this in mind”
