“It was a good service, very easy and straightforward. There were only two things I did not like so much and that was the "inspection" aspect took a bit longer than expected and I was not given the entire amount that the offer had stated at the very beginning.”
“Overall I am happy with Toner Connect and your quick response. I was a little disappointed in your grading system. I uploaded pictures to show the condition before the bid and received a bid that we accepted, although low. Then the bid was reduced upon inspection. We feel this shouldn't have happened. We have been in the Printer Repair/Consumable business for over 24 years and we want our customers happy with the supplies we provide. We would never expect a customer to accept a damaged product at full price. Tiny dings or small scratches on the packaging are not considered damage...we are pretty picky ourselves so we grade accordingly. In the future, I will send more pictures of all sides to avoid any discrepancies. We realize you need to resell the product and want it in excellent condition.”
“Toner connect is a great place to sale your toner, the people are courteous and detailed oriented, they help you through this process every step of way, thanks again Toner Connect”
“Very easy and seamless to work with but don't get the value for your toner. They are upfront about how much will get but I thought once they saw the toner was unopened and brand new they would adjust the amount a little to make it at least 50% of the price online but it's just exactly what they say it will be before you ship so even if it is brand new unused you get money as if it is used in good condition.”
“I'm happy with how the process worked however it would have been nice if the shipping supplies would have been provided to make it super easy, that's the only reason I dropped it to 4 stars instead of 5.”
“I find it strange that some of the cartridges were broken. I had sold them to a customer, they had sat on a shelf for some time and I picked them up and sent them to you. I also buy HP toners from Essendant and sometimes they don't even put them in a outer box so sometimes the box is scratched or bent on the corners. Not a big deal”
“This was my first time using Toner Connect. It was quick and painless to sell toner we no longer needed at the office. I will certainly use them again if the need or opportunity arises.”
“We were especially happy to hear that we didn't have to pay for shipping. The sale was quick and the inspection was quick, we had our old toners sold in two days which was excellent for us. It would have been nice to know we could negotiate the price before an offer was made, or if we had the ability to make an offer ourselves, but overall we had a positive experience with your service and would likely utilize it again.”
“It’s a very quick turnaround. I would have given 5 stars, but they said one of my boxes was damaged. Therefore they reduced my amount by $8. The box was in perfect condition.”
“Using Toner Connect for the most part was very easy. The workflow and process went rather smoothly. The only portion that appears to be unclear is the product requirements and compliance workflow.”
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