“This is my second time using Tonner connect and I feel very happy, pleased and comfortable with this website for the reason that its very simple and very convenient besides for the fact that I come out with money in my pocket just for getting rid of something that I do not need anymore, something that was just in the way.
Thank you Toner Connect.”
“Such an easy process and very user friendly. Normally when companies make things sound so easy, it's too good to be true. This particular company is even easier to work with, start to finish, than it sounds like on their website.
I had a problem printing the shipping label, so I clicked the online chat, explained my problem, and the agent immediately fixed my problem. By the way, it was a problem with my end of the transaction, not theirs! Awesome job Toner Connect!”
“I submitted an offer to you as I had in the past, and out of curiosity, I submitted a quote request to one of your competitors as well.
I received an offer from you first and accepted it, only to receive your competitors offer totally more than $1,000 over your offer.
In hindsight, I should have refunded your extremely low offer and went with your competitor but no, I accepted it and you paid, so I followed through.
After already losing more than a thousand by going with you I then receive a ridiculous message, with photos which I carefully reviewed, claiming that I ower YOU $164.00 over nothing more than normal shipping scuffs and indentations.
I commenced an online chat with regards to your demand that I pay you, only to be left extremely disappointed.
First, I missed out on receiving an actually fair offer of more than $1,000 above and beyond your offer. Then, to add insult to injury I receive a demand I refund you $164.00 of your extremely low offer.
There was nothing wrong with the toners sent to you. You can find the same indentations and scuff marks on toners on the shelves at Staples and elsewhere. I cannot be more disappointed and upset.”
Hi Rob,
Sorry to hear about your less-than-stellar experience with us. Our inspection team meticulously rates the condition of the items received based on our 6 point inspection system to be as accurate and concise as possible. But, we also greatly take into account our customer's satisfaction. Please contact james@tonerconnect.net regarding your order, so we can look into this further and get the issue resolved.
“Excellent company to deal with. Any questions I had were answered promptly. The whole process went very smoothly. I'm looking forward to working with Toner Connect again soon!”
