I submitted an offer to you as I had in the past, and out of curiosity, I submitted a quote request to one of your competitors as well. I received an offer from you first and accepted it, only to receive your competitors offer totally more than $1,000 over your offer. In hindsight, I should have refunded your extremely low offer and went with your competitor but no, I accepted it and you paid, so I followed through. After already losing more than a thousand by going with you I then receive a ridiculous message, with photos which I carefully reviewed, claiming that I ower YOU $164.00 over nothing more than normal shipping scuffs and indentations. I commenced an online chat with regards to your demand that I pay you, only to be left extremely disappointed. First, I missed out on receiving an actually fair offer of more than $1,000 above and beyond your offer. Then, to add insult to injury I receive a demand I refund you $164.00 of your extremely low offer. There was nothing wrong with the toners sent to you. You can find the same indentations and scuff marks on toners on the shelves at Staples and elsewhere. I cannot be more disappointed and upset.