Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 2,037 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 16th September 2026

234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt courteous person to person help. Speedy delivery.”

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Posted 10 months ago

“It’s a place that carries stuff for my old stove 👍👍👍”

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Posted 10 months ago

“Thanks for the help in figuring out what I needed and shipping it so quickly.”

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Posted 10 months ago

“It was perfect!”

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Posted 10 months ago

“Xxxxx. Xxxxxxxxxxx”

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Posted 10 months ago

“Sent a box with gasket adhesive but no gasket. Rather than wait another week for the product, I purchased it locally and requested a refund from Total-Heart.com, explaining that I didn’t want to wait for another shipment. They just sent a replacement (supposedly, I don’t know if this will arrive). But since I don’t need it now, it was just a waste of money and I feel bad throwing it out. The communication was also frustrating. They just completely ignored my words.”

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Posted 10 months ago

“N/a didn’t buy anything from them.”

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Posted 10 months ago

“I only needed the 8 ft. High temp. power cord”

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Posted 10 months ago

“Customer service was great. Product arrived packaged extremely well and on time. Would not hesitate to do business with them again.”

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Posted 10 months ago

“This item was to arrive on the 14th of October, now it is the 20th of October and I haven't received it. Still in transit????”

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Posted 11 months ago

“Great service on the phone and shipment came within days of calling. Very pleased!!!”

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Posted 11 months ago

“Perfect fit!!!”

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Posted 11 months ago

“Eeeeeeeeee”

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Posted 11 months ago

“The whole experience of purchasing the order was great. Even though the glass tape gasket was the wrong size, it all worked out well in the end.”

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Posted 11 months ago

“Arrived UPS undamaged. Glass fit bifold door perfectly. Measurements accurate. Packaged well. Happy with product. Looking forward to putting back on fireplace. Hearths app easy use.”

Total-Hearth.com 5 star review on 9th October 2025

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Posted 11 months ago

“The correct part was shipped on time.”

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Posted 11 months ago

“Love it!! Needed one and it was a fast delivery”

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Posted 11 months ago

“Satisfied with their service”

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Posted 11 months ago

“Don't have a fireplace glass”

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Posted 11 months ago

“Had this stove for 38 years and was pleased to find it available!”

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Posted 11 months ago

Total-Hearth.com is rated 4.8 based on 2,037 reviews