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Total-Hearth.com Reviews

4.8 Rating 1,917 Reviews
96 %
of reviewers recommend Total-Hearth.com
Company Reviews Product Reviews
373
 Questions Metrics Info
4.8
Based on 1,917 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Total-Hearth.com Reviews

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Robert C
Verified Buyer
“Good job thanks”
Helpful Report
Posted 1 year ago
Ted S
Verified Buyer
“Great, timely service e.”
Helpful Report
Posted 1 year ago
Rick T
Verified Buyer
“Thanks for a pleasant and fruitful experience. I can’t get original parts for my Treemont stove, but the ones I picked out were very good. I didn’t even have to drill new holes. I’ll shop there again.”
Helpful Report
Posted 1 year ago
Michael M
Verified Buyer
“Great service and company. Delivered fast.”
Helpful Report
Posted 1 year ago
Robert A
Verified Buyer
“The glass is fine and it got here quickly. Very nice business to deal with.”
Helpful Report
Posted 1 year ago
RAYMOND M
Verified Buyer
“Fast and easy. Gave them the size I needed. Did everything on the website a d when I got my confirmation I realized I'd made a mistake and sent it to the wrong address. I called spoke directly to a human who was able to see the order and fix the issue only minutes after I'd made it. Glass shipped the same day! Very pleased 100% recommend.”
Helpful Report
Posted 1 year ago
Michael R
Verified Buyer
“Ordered and received my replacement glass for my lopi endeavor wood stove promptly. The replacement glass fit perfectly. I also ordered the door gasket and cement kit. My stove is working like new again. Thanks!”
Helpful Report
Posted 1 year ago
Robert W
Verified Buyer
“Easy ordering my custom size glass. Fast delivery. Ordered on Friday it arrived on Monday. Fits perfectly. Overall great experience and transaction. Thank you and god bless”
Helpful Report
Posted 1 year ago
Darryl E
Verified Buyer
“For the last year, my wood burning stove has leaked. It was not enough smoke to make it unusable, but enough that the house would smell smoky. After installing this new seal, we did not have any leak at all. We had the fire burning all day on Sunday (while we watched my Packers choke against the Eagles). This morning we woke up with now smoky smell. I should have done this last year.”
Helpful Report
Posted 1 year ago
Linda B
Verified Reviewer
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Helpful Report
Posted 1 year ago
Breeden M
Verified Buyer
“I ordered replacement glass for our woodstove. My ordered arrived very quickly, perfect condition and it was very affordable. Glass fit perfectly!!!! Tgank you!!!”
Helpful Report
Posted 1 year ago
Scott R
Verified Buyer
“I had a special size glass, it shipped fast and fit perfectly!!”
Helpful Report
Posted 1 year ago
Joshua T
Verified Buyer
“Great service and received my order quickly.”
Helpful Report
Posted 1 year ago
Brian G
Verified Buyer
“Perfect fit !”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Glass was cracked and would not honor replacement. glass thinner than original too”
Helpful Report
Posted 1 year ago
We spoke on the phone earlier, sorry but the glass was not cracked, the glass cracked after installation. Most likely an installation issue (installed too tightly). We can only guarantee that you receive the glass in one piece. After that installation, function and maintenance is on the consumer. We have several pages of information and helpful videos that were linked to your order confirmation. The glass is the industry standard 3/16" thick - which is the exact same as the original glass....it is not made any thicker. We do offer a one time replacement at a 20% discount if you would like to take advantage of that?
Posted 1 year ago
Rene P
Verified Buyer
“Order shipped promptly and as stated. Great company to work with.”
Helpful Report
Posted 1 year ago
Phillip F
Verified Buyer
“Very helpful!”
Helpful Report
Posted 1 year ago
Sheri E
Verified Buyer
“great fast shipping, but took 3 weeks to fulfill the order, no mention on the website saying it would take 3 weeks to fulfill the order, only say's fast shipping, so yeah, it shipped fast after 3 weeks. the Glass looks amazing and stronger than the original glass so yes the product is good.”
Helpful Report
Posted 1 year ago
Robert S
Verified Buyer
“Fit perfectly, no problems, great”
Helpful Report
Posted 1 year ago
Scott K
Verified Buyer
“Guy that took was great.”
Helpful Report
Posted 1 year ago
Total-Hearth.com is rated 4.8 based on 1,917 reviews
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