Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered replacement ceramic glass for a Carolina insert. When it came, the diagonal cut didn't match my unit. This was quickly resolved with a custom cut piece and a shipping label supplied to return the piece that didn't fit . I was very pleased with the curtious and efficient way this was handled.”

Helpful Report

Posted 1 year ago

“So far only used it 3-4 times and it is terrific. Removes smoke and creosote from the glass. Easy to use. I am impressed. Hope it continues to work this well after many cleanings.”

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Posted 1 year ago

“The replacement glass we ordered fits perfectly! The shipping was quick and secure. Glass arrived intact and on time. I hope we don’t have an accident again with our door, but will not hesitate to order from you again!”

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Posted 1 year ago

“Fit perfectly and was a breeze to replace !”

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Posted 1 year ago

“Exactly as ordered 👌”

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Posted 1 year ago

“Seems to be a good product so far holding up well”

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Posted 1 year ago

“Quality parts and service”

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Posted 1 year ago

“I like the product and the fast and fast delivery”

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Posted 1 year ago

“It fit well”

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Posted 1 year ago

“Arrived undamaged and did the trick!”

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Posted 1 year ago

“Customer service assistance was so friendly and answered my many questions with out my feeling rushed. My product shipped and arrived in perfect condition and on time. I will definitely use them again and I highly recommend this company.”

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Posted 1 year ago

“easy to install and clean, the fire looks great!”

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Posted 1 year ago

“Great, high quality wiring harness. Plugged right in.”

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Posted 1 year ago

“Perfect fit!”

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Posted 1 year ago

“Just like brand new.”

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Posted 1 year ago

“Easy to order”

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Posted 1 year ago

“Very happy with the product. Very well built.”

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Posted 1 year ago

“They had everything I needed to fix my Craft Woodstove. Craft stoves haven’t been made in quite some time, and I had trouble finding the parts until I came across this company. Everything showed up in a few days, and the glass was packed remarkably well for shipment. Thank you!”

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Posted 1 year ago

“Quick prompt and it was in stock and it worked great. Fast delivery. Very pleased. Very very pleased”

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Posted 1 year ago

“Package well protected from potential damage to glass”

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Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews