Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and price. I went to a local glass place and the glass I needed cost $120. I paid $50 here and I got it quickly! Thanks!”

Helpful Report

Posted 1 year ago

“We ordered two pieces of glass from this store and paid $35 for expedited shipping with guaranteed 2 day delivery. Delivery took 5 days and we could have saved $35 by just accepting the free delivery. We contacted them about getting a refund for the shipping and we were treated poorly. I would not shop here again. Buy your glass locally.”

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Posted 1 year ago

“Excellent customer service. Very knowledgeable and answered all my questions in a easy to understand manner. Won't use any other company.”

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Posted 1 year ago

“The glass fit perfect. The rope seal doesn’t seem to be as thick as the older rope seal and does let air past but, I close the dampers a little more and burns with the result that I previously had. No complaints”

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Posted 1 year ago

“Perfect match for our woodstove,very prompt service with knowledgeable information about installation of product!Stop looking for a business and order here!”

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Posted 1 year ago

“The new glass looks so much better and my fireplace insert is much more efficient. I wish I had done this earlier.”

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Posted 1 year ago

“Perfect fit ,easy install took 10 minutes”

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Posted 1 year ago

“The glass arrived quickly and was an easy replacement. Very happy with the purchase.”

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Posted 1 year ago

“Needed glass in a pinch and they delivered on time!”

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Posted 1 year ago

“Great service attempt by employees. Way too expensive. I found glass place online for fireplace door replacement for way less $”

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Posted 1 year ago

“Needed slight adjustment to my Weso door frame to comfortablely fit the supplied glass”

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Posted 1 year ago

“Product as advertised. Received in a timely manner.”

Helpful Report

Posted 1 year ago

“Very quick and accurate delivery of the new glass for the Tolotti stove door. Loved the video explaining how to install it- very easy.”

Total-Hearth.com 5 star review on 2nd February 2025

Helpful Report

Posted 1 year ago

“Very fast shipping.arrived in perfect condition”

Helpful Report

Posted 1 year ago

“We broke an old piece of glass from a 1980 Quaker Moravian Parlor stove when a log hit it. Was quoted an absurd amount for custom replacement from local glass store as stove company is since out of business. Found Woodstove Fire glass online and was able to find a fairly priced, PERFECT fit replacement for our stove in 2 days. Highly recommend!”

Helpful Report

Posted 1 year ago

“Can’t say enough about Kat and Mike! Extremely knowledgeable and helpful. My stove is 45 years old very little information available online. Both.Kat and Mike went the extra yard to help me out.”

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Posted 1 year ago

“Prompt service. Fits great.”

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Posted 1 year ago

“They did good. Sent the right stuff and it worked.”

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Posted 1 year ago

“The new view is crystal clear. To see the warmth is to feel the warmth”

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Posted 1 year ago

“It’s working great thank you for the quick delivery.”

Helpful Report

Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews