Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The glass was cut a little smaller then the original, I believe it will still work”

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Posted 1 year ago

“Excellent!!!!!! Shipping was fast, fit was perfect!”

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Posted 1 year ago

“Great company, fast shipping, glass fit perfect.”

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Posted 1 year ago

“Parts are OEM replacement and are exact fit, finish and quality. Super fast delivery.”

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Posted 1 year ago

“The exact right replacement glass was available. The order was processed right away and arrived well packaged. I’m glad to have the repair complete before cold weather arrives.”

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Posted 1 year ago

“Haven’t used the fireplace insert since I put my new glass and rope in it, had to rig some push-nuts with washers to hold glass windows in place…I’m hoping my tapping the push-nuts over the door studs to hold the corners of the taped glass isn’t too tight. Great doing business with you guys, thanks! Bud M.”

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Posted 1 year ago

“Haven't received it and it's been at least 3 weeks”

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Posted 1 year ago

“Perfect fit, and very well packaged!”

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Posted 1 year ago

“Thank you so much,worked out very well,will be buying more.”

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Posted 1 year ago

“The fireplace glass was cut to the correct size service was very fast delivery excellent would recommend”

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Posted 1 year ago

“I spoke to Kat on several occasions during the process of ordering the new glass. She was friendly and very helpful, and most important, very honest. I have another woodstove and should I need new glass for that one I would absolutely go back to WFG. Excellent company and excellent service reps.”

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Posted 1 year ago

“Fit like a glove”

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Posted 1 year ago

“Gasket. Did have to cut in half length wise but easy.”

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Posted 1 year ago

“Good business, prompt service”

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Posted 1 year ago

“Custom cut glass fit Great!!!”

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Posted 1 year ago

“It's hard to find the mica glass needed for my older wood stove, but this fits perfectly into my stove.”

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Posted 1 year ago

“"Woodstove fireplace glass" is one of the very few remaining honest companies that truly like to meet your needs without the frills of upsales and pushy salesmanship that other companies are known for. The customer service has always been knowledgable, helpful and most importantly patient with all my questions. I am a repeat customer and for as long as they are around i will go back to them for all my woodstove parts needs. Thank you Mike and Kat for all your help.”

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Posted 1 year ago

“Easy to order product needed. Fast delivery!”

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Posted 1 year ago

“Wood heat is better than electric heat electric heat is so high”

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Posted 1 year ago

“Delivered as promised, 5 stars”

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Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews