Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The seal we bought for our stove was authentic and came with a nice little bottle of cement. Order shipped quickly and was easy to install. Thank you!”

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Posted 1 year ago

“Very fast professional service. second time I've used them.”

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Posted 1 year ago

“I was happy with my purchase. It was all as advertised. They kept me informed though out the process and delivery. Thanks!”

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Posted 1 year ago

“The rope gasket material for the doors of my 30 yr old Konya heat fire place measured 3/16" quite small. I ordered the 3/16 gasket kit from wood stove and found it to be to soft for the application. Returning the product proved to be cumbersome.”

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Posted 1 year ago

“a little over priced . The cut was accurate and the providing for the sale of the window gasket was a great benefit.”

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Posted 1 year ago

“I was so relieved to be able to replace the glass myself. The piece arrived very quickly, and the instructions made it simple. And now we are warm again!”

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Posted 1 year ago

“You were super fast and it was a perfect fit. Very very happy”

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Posted 1 year ago

“Easy site to use found exact replacement parts for my stove. Very happy with service. Thank you.”

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Posted 1 year ago

“Delivery was VERY fast. Size was perfect. Five stars!”

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Posted 1 year ago

“Great”

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Posted 1 year ago

“Very knowledgeable staff.”

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Posted 1 year ago

“Thank you for the great customer service and fair price!”

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Posted 1 year ago

“Ordered replacement tempered glass for an older unit. Doors had since been discontinued and Woodstock fireplace glass custom cut and tempered to order, they fit like a charm. Packaging was very protective and arrived without incident. Very happy to have our fireplace up and running for the cooler weather coming in. Thank you!”

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Posted 1 year ago

“Nice glass, always treated our company with respect.”

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Posted 1 year ago

“Glass cracked within a year”

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Posted 1 year ago

“Fast shipping and great price. Very fragile item packed very well arrived intact.”

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Posted 1 year ago

“Best thing that I did was to replace the glass in my fireplace door . Very simple project , should have done it 2 years ago .”

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Posted 1 year ago

“I am super glad I was able to get this product. It literally was almost the last one. There was two available and I got this one. I think i may get the other one too lol. This one I can see my flames in this unit. I am super thankful for you guys so thank you guys.”

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Posted 1 year ago

“My glass order was for our Vermont Castings stove. The size was right on. Thank you. The fire looks great.”

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Posted 1 year ago

“The very best customer service !! I had an issue with the glass thickness. Kat Foss helped me get the right glass for my stove. Thank you !!! Joe Z Maggie Valley NC”

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Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews