Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,875 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Replacement glass came quickly. Perfect fit. My gasket type and placement glass was different than the video instructions on the website, however, I'm glad they provided the video. I picked up information that was useful.”

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Posted 3 years ago

“We broke our glass on fireplace during the dead of winter. Called in the middle of the holiday's. Customer Service excellent. Double checked our measurements and sent within 4 days. Great online instructions for installation.”

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Posted 3 years ago

“Thanks guys…excellent.”

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Posted 3 years ago

“Very helpful and very quick delivery.”

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Posted 3 years ago

“Fast service. All things ordered were exactly what was needed. The glass cleaner is incredible, absolutely love it, one spray and everything comes off.”

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Posted 3 years ago

“The replacement glass was exactly what we had expected it would be in the delivery time with super fast.”

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Posted 3 years ago

“Very good customer service which is very difficult to find today. A person answered the phone amazing Thanks”

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Posted 3 years ago

“Fast shipping, looks great”

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Posted 3 years ago

“Fast delivery and perfect fit! I was so happy to find this replacement piece”

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Posted 3 years ago

“Easy to navigate site, fast shipping”

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Posted 3 years ago

“Very timely and perfect fot”

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Posted 3 years ago

“Great customer service and product fast shipping will definitely use them again”

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Posted 3 years ago

“Called, ordered glass for my coalbrookdale coal/wood stove and 2 days later had the glass and couldn't be happier with the quick delivery and the glass product itself. Don't hesitate to use Woodstove-fireplace fast, knowledgeable and had the order out for delivery the same day. Thanks, Mike at woodstove/fireplaceglass for keeping the fire burning!”

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Posted 3 years ago

“Service was excellent. Not sure of product bought,because I have not installed it yet. And price was good also compared to others. Thanks”

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Posted 3 years ago

“Thank you for the fast service”

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Posted 3 years ago

“The guys I spoke with were knowledgeable, friendly, and really helpful. The glass shipped out super fast, and my little Dutchwest has never looked so great! Thank you!”

Total-Hearth.com 5 star review on 26th December 2021

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Posted 3 years ago

“Very efficient help, perfect measurements!”

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Posted 3 years ago

“Customer service was top notch and helped me get the replacement glasses that I needed. Even went above and beyond and sent gasket sealer even though I didn't get it. Would definitely recommend!!”

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Posted 3 years ago

“Perfect fit replacement and it is much more fun to watch the fire burn with a clear and clean new glass.”

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Posted 3 years ago

“Good customer service. The person that help me was very knowledgeable about my model pellet stove. Good quality product received; glass & tape.”

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Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,875 reviews