Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,875 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Tell us how Total-Hearth.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price was good and came the next day with enough gasket to install it twice”

Helpful Report

Posted 4 years ago

“Just got a gasket which was perfect however the glue was a little hard But it worked”

Helpful Report

Posted 4 years ago

“Glass fit perfectly. Easy to install. The glass is crystal clear. Would recommend to others needing a replacement window.”

Helpful Report

Posted 4 years ago

“The ceramic glass came quickly and cut perfectly.”

Helpful Report

Posted 4 years ago

“Was a perfect fit. Fast shipping.”

Helpful Report

Posted 4 years ago

“I felt like I was calling a friend who just answered the phone and said he'd take care of my fireplace glass for me. Really the guy just answered the phone, said sure give me the dimensions, and the glass went out that day. I am not sure how this company is pulling this off -- but what a refreshing change from recordings, menu options, etc. etc.”

Helpful Report

Posted 4 years ago

“Awesome! Fast delivery and perfect fit. Would absolutely buy again.”

Helpful Report

Posted 4 years ago

“Thank you”

Helpful Report

Posted 4 years ago

“Fit perfectly. Quick delivery.”

Helpful Report

Posted 4 years ago

“Thank you. The replacement was the same and the install was easy.”

Total-Hearth.com 5 star review on 5th March 2021

Helpful Report

Posted 4 years ago

“Excellent customer service.”

Helpful Report

Posted 4 years ago

“The replacement glass was the size I requested and I was able to build a fire tonight after a couple weeks of not having one. It's cozy in my living room now.”

Helpful Report

Posted 4 years ago

“It was the size I requested. Fit perfectly. Thanks.”

Helpful Report

Posted 4 years ago

“Glass came super quick and fix perfectly. Thanks Again!”

Helpful Report

Posted 4 years ago

“Excellent service with having our fireplace glass replaced. It was installed very easily and we have had no problems with the glass since it was installed.”

Helpful Report

Posted 4 years ago

“Great product fast delivery reasonable price!!!”

Helpful Report

Posted 4 years ago

“Fast shipping! It’s all good!”

Helpful Report

Posted 4 years ago

“fits perfect easy to get back in business”

Helpful Report

Posted 4 years ago

“I like the glass but was disappointed with the door seal!”

Helpful Report

Posted 4 years ago

“They were very helpful and got me exactly what I needed.”

Helpful Report

Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,875 reviews