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Total-Hearth.com Reviews

4.8 Rating 1,917 Reviews
96 %
of reviewers recommend Total-Hearth.com
Company Reviews Product Reviews
373
 Questions Metrics Info
4.8
Based on 1,917 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Total-Hearth.com Reviews

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Leslie H
Verified Buyer
“A+”
Helpful Report
Posted 3 years ago
Bonnie D
Verified Buyer
“The glass was perfect! My only suggestion is the automatically generated message when you place your order with an expected delivery date.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Our wood stove glass came quickly, with clear instructions. It was easy to install, and looks great!”
Helpful Report
Posted 3 years ago
Ray A
Verified Buyer
“Very prompt delivery after order. Glass was perfect fit.”
Helpful Report
Posted 3 years ago
Anthony S
Verified Buyer
“Tech support was fantastic as well as speedy shipping. I would recommend them to anyone needing wood stove replacement parts . Thanks for all your help and support!!”
Helpful Report
Posted 3 years ago
Ruth C
Verified Buyer
“Great service and fast shipping!”
Helpful Report
Posted 3 years ago
Adam M
Verified Buyer
“easy to use website and great customer service”
Helpful Report
Posted 3 years ago
Scott S
Verified Buyer
“Broke my glass in the Jotul after 30 years of use on a cold evening with freezing in forecast. Ordered replacement over New Year holiday. Order confirmed the 1st,shipped the 2nd, arriving a day or two later. Service rarely seen anymore.”
Helpful Report
Posted 3 years ago
Steve K
Verified Buyer
“Work as charm put glass in 10 minutes it’s been lite ever sense I got it good job”
Helpful Report
Posted 3 years ago
LYLE K
Verified Buyer
“The replacement glass was a perfect fit for my stove. The instruction sheet was extremely helpful and educating, specifically telling me not to overtighten the screws due to the temperature changes that cause materials to expand and contract. The gasket that came with it made the job easy.”
Helpful Report
Posted 3 years ago
Dennis C
Verified Buyer
“Had my replacement glass for my pellet stove within a few days and I was back up and running. Fit like a glove and carefully packed.”
Helpful Report
Posted 3 years ago
Richard B
Verified Buyer
“The glass edge liner was not included, so I tried to order something similar which was a little too thick and I ended up cracking the glass when installing! Totally my fault, and will be ordering another one :)”
Helpful Report
Posted 3 years ago
Rachel O
Verified Buyer
“The replacement glass that we ordered arrived quickly and was in excellent condition. They provided tracking information so I knew when to expect the box. Will definitely buy from them again! Very happy customer!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Easy, quick service.”
Helpful Report
Posted 3 years ago
Randy K
Verified Buyer
“These guys were no nonsense. The new exactly what I needed. They shipped it out same day. I received it 2 days later. It was safely packaged. Everything was perfect. Good price. Smart courteous service. I give them a 6 out of 5. 🙂🙂”
Helpful Report
Posted 3 years ago
Trent A
Verified Buyer
“The fast delivery was a blessing. Ordering thru the delivery process went smooth, would purchase again”
Helpful Report
Posted 3 years ago
Mike L
Verified Buyer
“Great product, great service, liked doing business with these guys.”
Helpful Report
Posted 3 years ago
Alaina S
Verified Buyer
“So thankful for woodstove-fireplace, they were the only ones who could provide replacement glass quickly and were so easy to use. Highly recommend!”
Helpful Report
Posted 3 years ago
Karen C
Verified Buyer
“My partner and I put glass in Olympia fireplace insert. Working great. Good video too.”
Helpful Report
Posted 3 years ago
Susan H
Verified Buyer
“Excellent service. The replacement glass was very carefully packaged and arrived in perfect condition.”
Helpful Report
Posted 3 years ago
Total-Hearth.com is rated 4.8 based on 1,917 reviews
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