Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.81

4.8 Rating 1,996 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Tell us how Total-Hearth.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was the exact same size. Arrived ahead of time. The glass tape made the installation easy. All's good!”

Helpful Report

Posted 2 years ago

“The glass was custom ordered and fit perfectly. Shipping was fast and the glass was packed well for shipping. Great customer service and explained the correct way to install. Would recommend to anyone to use”

Helpful Report

Posted 2 years ago

“Great customer service”

Helpful Report

Posted 2 years ago

“Easy to order, well packaged, perfect fit.”

Helpful Report

Posted 2 years ago

“My inquiry was answered by a knowledgeable sales person who steered me right. It shipped the same day. The product was first rate and worked perfectly!”

Helpful Report

Posted 2 years ago

“Great product, great price, will shop here again”

Helpful Report

Posted 2 years ago

“Mike was very knowledgeable and helpful when I ordered. Order was shipped out the same day. Received in 3 days. Ceramic glass was cut perfect and proper quantities. Glass come packaged perfect. Price is very, very reasonable. It doesn't get any better than this. YOU WILL NOT BE DISAPPOINTED!!”

Helpful Report

Posted 2 years ago

“I had a cracked glass in my Country flame wood stove. I found professional help and replacement parts at Woodstove Fireplace glass. Other distributers were simply not knowledgeable enough to help me.”

Helpful Report

Posted 3 years ago

“They seem to have seen it all. Plus, they have live people who actually talk on the telephone!”

Helpful Report

Posted 3 years ago

“Great friendly service. Knowledgeable about their products. Fit perfectly. Highly recommend.”

Helpful Report

Posted 3 years ago

“The glass was packaged very well, delivered quickly, and fit my Harman Oakwood stove perfectly.”

Helpful Report

Posted 3 years ago

“Great! Mike was the best to work with. Very knowledgeable”

Helpful Report

Posted 3 years ago

“Glass arrived quickly and fit perfectly. I hope to never crack my glass again, but if I do, I will be back here to reorder. Thanks!”

Helpful Report

Posted 3 years ago

“All great 👍”

Helpful Report

Posted 3 years ago

“Perfect. Exactly what I needed”

Helpful Report

Posted 3 years ago

“Great service, perfect fit. Video was helpful for installation.”

Helpful Report

Posted 3 years ago

“Mike was a great and helpful agent in ordering a replacement glass.”

Helpful Report

Posted 3 years ago

“Had what I needed. Online ordering was easy. Exactly the right dimensions I ordered. Shipped the same day. Arrived packed very well. Only negative is the cost of the item, which isn't Woodstove Fire Place Glass' fault. Ceramic glass is expensive. It would have been nice for them to throw in expedited shipping on a $500 order that I needed faster than the week it would have taken for standard shipping. But I get it.”

Helpful Report

Posted 3 years ago

“It's perfect, thank you”

Helpful Report

Posted 3 years ago

“Customer service (Kat) was awesome! Product arrived on time as promised, undamaged. Installation was easy and love the video assist as needed. Great experience. I will continue to do business as necessary with Woodstove-Fireplace Glass!!”

Helpful Report

Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,996 reviews