Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,875 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not sure if I was installing the glass correctly so I called for help and the gentleman that answered helped me make sure the glass got installed correctly! Thank you for the great costumer service, Mark G.”

Helpful Report

Posted 4 years ago

“Fire glass looks great! The fiberglass tape was a perfect fit and easy to install. Glass cleaner has been used once as well. Pretty good. I know it’s tough to keep the glass clean when burning. I replaced the glass on my mom’s old wood stove that broke decades ago when I was a kid. We replaced her old stove with a new high efficiency fireplace during a remodel. I put the old stove in my shop. Looks great!”

Total-Hearth.com 5 star review on 15th February 2021

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Posted 4 years ago

“Window fit absolutely perfectly and was crystal clear (with the slight natural tint of course). I couldn't believe the difference when compared to the old glass I had on there. The only thing is to make sure to get the right sealer/gasket. My Jotul F400 uses a thin rope gasket on the door, but I erroneously bought the wide flat gasket with adhesive that was said in the website to go along with the window. Otherwise, very happy with the window, the price, and the very fast delivery.”

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Posted 4 years ago

“The glass I ordered from you fit perfectly. It arrived in a short period of time and I was back to having fire's within three days. Couldn't have gone any better. Thanks so much Greg”

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Posted 4 years ago

“Excellent service, great price, I really enjoyed talking to a good person on the phone!”

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Posted 4 years ago

“The replacement was the perfect fit! Customer service was excellent! Thank you!”

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Posted 4 years ago

“Easy to install and beautiful! Great product!”

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Posted 4 years ago

“Loved the ability to get the EXACT measurements needed for my stove. Super fast delivery!!”

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Posted 4 years ago

“Glass came quickly and well padded ---> came in one piece and scratch free! I also gave them a call for a question about installation and they answered right away and gave me some very helpful tips! Thanks guys!”

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Posted 4 years ago

“Super fast shipping.”

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Posted 4 years ago

“Product arrived quickly and it was in great shape. Replacing may glass was easy.”

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Posted 4 years ago

“Very prompt and friendly service.”

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Posted 4 years ago

“Great customer service when I called to ask questions about replacing the glass in our Jotul wood burning stove. Was able to order exactly what I needed and replace the glass. Thanks!”

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Posted 4 years ago

“Glass was great! just what i needed and timely.”

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Posted 4 years ago

“My order arrived quickly, was packed well, exactly what I'd ordered, and was a fair price. Can't ask for more than that.”

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Posted 4 years ago

“Always complied with what I needed. I highly recommendthem.”

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Posted 4 years ago

“Thank you for the quick shipping. My burner is my only source of heat and I broke the glass the day I ordered the new piece. It was here in a day and a half! I’ll probably be ordering another piece and spare seals when I move to my new place just so I have them here. Thanks again!”

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Posted 4 years ago

“Nice glass”

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Posted 4 years ago

“Very quick and easy to navigate”

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Posted 4 years ago

“Perfectly cut, and I didn't realize how old and cloudy the other glass was until installing this one! Thank you!!”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,875 reviews