Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Tell us how Total-Hearth.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total-Hearth.com 5 star review on 13th March 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service!”

Helpful Report

Posted 4 years ago

“Quick delivery and my replacement glass was well packaged. Thanks.”

Helpful Report

Posted 4 years ago

“Thanks for the speedy response, packaging was great, I would recommend this company for its service.”

Helpful Report

Posted 4 years ago

“Horrible customer service. We ordered a glass product over a week ago and were told it was guaranteed to come in two days. It still hasn’t come and the company won’t refund us or help in anyway with finding out if the product will even still come.”

Helpful Report

Posted 4 years ago

I'm sorry for the confusion, but this glass was not ordered with 2-Day shipping and so it was shipped via free ground shipping. We shipped the glass in less than 24 hours and unfortunately USPS is being slow this Christmas season. We helped track the package down but you never requested a refund. Please contact us and our customer service is always happy to help.

Posted 4 years ago

“Very Quick Shipping, Very Good Quality.”

Helpful Report

Posted 4 years ago

“Our glass arrived very quick and the fit was perfect! Thank you!”

Total-Hearth.com 5 star review on 11th December 2020

Helpful Report

Posted 4 years ago

“I am happy to have my wood burning stove up and running again. Very fast delivery and price I could not beat with my local fireplace supplier.”

Helpful Report

Posted 4 years ago

“Expert customer support and service. They know fireplace glass!”

Helpful Report

Posted 4 years ago

“Absolutely great customer service! Ordering was easy and I received the replacement glass earlier than expected. Glass was very high quality and perfect size. Very happy!”

Helpful Report

Posted 4 years ago

“Ordered two pieces of glass. One had what looked like a scratch. Installed them and they fit perfectly. However, the one that had what looked like a scratch cracked right where the mark was whereas the other piece of glass is working just fine. There was no offer to replace it as it was installed and just a simple "well we will discount you another purchase".”

Helpful Report

Posted 4 years ago

As we discussed, a scratch does not weaken the glass and from the picture you sent, the crack began where a bracket is at on the door. This is a sign that the brackets were over tightened and as per our policy, we do not refund glass after it is installed. We did however offer a half off replacement glass as a courtesy.

Posted 4 years ago

“Never thought it would be that easy. Josiah was extremely helpful. If we ever have an issue again, they are my first call.”

Helpful Report

Posted 4 years ago

“Everything was quick and easy. Item perfect.”

Helpful Report

Posted 4 years ago

“Perfect fit and the view is beautiful.”

Helpful Report

Posted 4 years ago

“Fast shipment! Fit great! No wonder your reviews were so high. Good job.”

Helpful Report

Posted 4 years ago

“Can't recommend this company enough! Fair prices, super fast shipping and the best customer support I've encountered. If you have a question or a concern call their number. Mike Monaghan will pick up on the 1ST or 2Nd ring to provide help.”

Helpful Report

Posted 4 years ago

“installed on Lopi Endeavor. Works great!”

Helpful Report

Posted 4 years ago

“The replacement window for my Hearthstone arrived very well packaged, sooner than expected, and the company communicated well and the web site was easy to use. What more could I ask for?”

Helpful Report

Posted 4 years ago

“I would say it's a 4.5 star review but I'll round up. I needed replacement glass for my wood stove insert and the first one sent to me was not cut correctly and needed to be returned. They were very nice about sending me the correctly cut replacement and supplying the return postage for the first, miscut one. The correctly cut replacement fits and works great. All in all, a good experience.”

Helpful Report

Posted 4 years ago

“Exact fit for the Intrepid I right glass I needed.”

Helpful Report

Posted 4 years ago

“Fits perfect. Easy to install. Love it”

Helpful Report

Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews