Total Safes Reviews

Name: Total Safes
Address: 25 Addington Street, Manchester
Rating: 4.77

4.8 Rating 228 Reviews

96 %

of reviewers recommend Total Safes

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Phone:

0161 819 6888

Email:

info@totalsafes.co.uk

Location:

25 Addington Street
Manchester
M4 5EU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received professional and prompt service. I would defiantly recommend this supplier. The service received from making the order through to delivery and fitting was excellent.”

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Posted 9 years ago

Thanks for taking the time to leave feedback. Your kind words have been passed on to all involved. Please let us know if we can be of assistance in the future. Best wishes, Kay

Posted 9 years ago

“Very happy, quick Delivery...”

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Posted 9 years ago

We're thrilled you're very happy Amanda. Thanks so much for taking the time to leave feedback and for the 5 star rating. Wow! Best wishes, The Total Safes Team

Posted 9 years ago

“The staff at Total Safes were extremely helpful. I had two deliveries and they discussed options with me and they kept me informed.”

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Posted 9 years ago

Hi Donald, It was a pleasure. Thank you for your kind words :) All the best, The Total Safes Team

Posted 9 years ago

“I would have liked the supplier to have contacted me a delivery date rather than having to chase them. I would also have liked a response when I asked to change the date I was given, but never mind the safe is here and all ok”

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Posted 9 years ago

Dear Tarn, Thank you for taking the time to leave a review. I have looked into your comments about lack of response and found several communications took place via email and telephone from the moment the order was placed and promptly throughout. We also sent polite reminders after not hearing from you following your mistake when placing the order. The installation was scheduled and notification of date and approximate time sent promptly and your request to advise again was responded to promptly. We were not able to accommodate the alternative dates but we understood this was not essential and a telephone call was made regarding this also. I'm sorry you were not happy with our communications as I do feel we went to great lengths to assist but I am pleased you are happy with the safe and the installation and trust you are also happy with the extra shelf we sent to you free of charge. Best wishes, Total Safes Team

Posted 9 years ago

“Told delivery would be 9 oclock the following day. Phone call at 9 on delivery day and told it would be 12:00. Chased up at 12:00 to be told 1:30. Frustrating as we had a trustee on site to ensure the safe went in the correct position, need to be kept up to date more. However, the engineer fitting the safe did a first class job, was really polite and friendly, even hoovered up behind himself. Great safe, great job, more delivery updates please.”

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Posted 9 years ago

Thank you for taking the time to leave feedback and I'm really pleased you are happy with the safe and the installation. Further to the delivery updates, I understand when your free installation was initially booked in we were not able to provide a time. When you rang the day before installation day it was after 5pm and our operator advised it was possibly going to be 9am but that we were unable to confirm this and advised you would be called in the morning. You were called as promised and were advised it was looking to be around 12 noon. Our crew arrived on site later because of traffic and hold ups beyond our control for which we apologise. We cannot guarantee a delivery time with our free installation service but we do offer an upgrade to named day and time by a dedicated team but that comes at additional cost. We also offer a call by the crew when they are approx 1/2 - 1 hour away so perhaps this might have been a better option for you. Taking your feedback on board we will try to make it clearer that eta's are only approximate due to potential events beyond our control and we will remind our crews to keep customers updated in case of delays. Thanks again for taking the time to send feedback :) Total Safes Team

Posted 9 years ago

“The order was taken over the phone in a very professional and efficient manner. The delivery arrived promptly and was well packaged to avoid any damage to the goods. Excellent service.”

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Posted 9 years ago

Thank you so much for your kind feedback Jackie. Do let us know if we can assist again in the future :) Kind regards, Total Safes

Posted 9 years ago

“Staff were very helpful with advice to assist my choice. The product seems very good but the fixing instructions are printed in such a small size I could scarcely read them. It came a day early, which aside from a bit of luck, would have meant a second attempt at delivery.”

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Posted 9 years ago

Hi Royston, As discussed, it appears the despatching depot thought they were being super efficient in sending your safe a day earlier than the date agreed with Tracy. We do try to accommodate requested delivery dates where possible and have passed the feedback to the relevant depot. Our apologies for the inconvenience to you and your gardener. Many thanks for taking the time to tell us what you thought and for our 4 star rating :) Kind regards, The Total Safes Team

Posted 9 years ago

“Good - Service, support, delivery and after sales support. Bad - Safe did not work when I received it and now I am waiting for a replacement.”

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Posted 9 years ago

Many thanks for taking the time to leave feedback Rudie. Following our discussion I raised this issue with the manufacturer Phoenix Safes also. I understand this has now been resolved and I apologies for any inconvenience this may have caused you. Kind regards, Kay

Posted 9 years ago

“Very efficient service. I ordered a Parcel drop box and fixing bracket. The items arrived quickly and the drop box is excellent quality. Would definitely recommend....”

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Posted 9 years ago

Hi Paul, Thanks for taking the time to rate us. Hope we can be of service again in the future. Best wishes, Total Safes Team

Posted 9 years ago

“Very professional team who took care with the installation”

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Posted 9 years ago

Thanks for your kind words Paul. I'll be sure to pass this on to the crew. All the best, Kay.

Posted 9 years ago

“Gun cabinet arrived promptly and was as described. It was supplied with two masonry wall bolts but as there were four fixing points in the cabinet I used an extra two bolts to get a more secure fixing to the wall.”

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Posted 9 years ago

Hi Richard, Glad you are happy with the gun cabinet and thank you for your feedback. The issue of 2 bolts has come up before and the manufacturer advised the fixing bolts are only supplied as a free extra. But we agree with you, if there are 4 holes then it makes sense for there to be 4 bolts also ('free' or not). We have provided feedback to Fortify and hopefully they will take in on board. If you want to send your receipt for the masonry bolts you had to purchase I am happy to credit this back to you. Kind regards, Kay

Posted 9 years ago

“Rating would have been very good if the delivery time was not so long and delayed.”

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Posted 9 years ago

Dear Madeleine, Many thanks for your feedback. Please accept our apologies for the installation being 1 day longer than the stated lead time. We usually manage installations within 1-2 weeks but it does get more difficult to schedule when the location is rural or remote. As advised we are continuing to try to improve on your installation date and will get in touch if we manage to get it booked for an earlier date. Again, thanks for the feedback which has been passed on and will be taken on board. Kind regards, Total Safes Customer Support

Posted 9 years ago

“When an out of stock issue was a problem my account was refunded immediately and an alternative product was suggested. I took up an alternative offer and was pleased with product and back up service provided. Credit to all concerned.”

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Posted 9 years ago

“A very speedy delivery date. Excellent customer service and advice both from sales staff, over the telephone and the fitting team. Lovely, polite and considerate fitters.”

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Posted 9 years ago

Thanks for rating us and for your kind comments Susan. Would love to assist again in the future if needed. Best wishes, Total Safes

Posted 9 years ago

“Good range of products, found exactly what I needed, good price and excellent quick delivery”

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Posted 9 years ago

“Seems an excellent product-just as described.Delivered within 2 working days. Thank you.”

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Posted 9 years ago

“helpful staff , good prices and quick delivery”

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Posted 9 years ago

“very good prices and service regards Marian Bol Craftsman 21/5/14”

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Posted 9 years ago

Hi Marion, We're over the moon that you are pleased with the service. Do let us know if we can assist further. Kind regards, The Total Safes Team 0161 819 6888

Posted 9 years ago

“very good prices and service regards Marian Bol Craftsman 21/5/14”

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Posted 9 years ago

“I am very pleased with my gun cabinet despite a few minor problems (most of which were caused by the manufacturer). Kay and Fiona were very knowledgeable and extremely helpful and worked very hard to achieve a satisfactory outcome. I would recommend Total Safes.”

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Posted 9 years ago

Many thanks for your kind words. Glad we managed to sort it out in the end! Kind regards, Kay

Posted 9 years ago

Total Safes is rated 4.8 based on 228 reviews