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TouchBistro Reviews

4.3 Rating 115 Reviews

86 %

of reviewers recommend TouchBistro

Company Reviews

4.3

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

8553635252

Email:

sales@touchbistro.com

Location:

1100 - 85 Richmond St W, Toronto ON., ,
Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
M5H 2C9

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have called several times because the drawer won't open right away and have followed the instructions I was given. It was better but still hangs up. Otherwise, the system was what I was looking for, easy to program, gives clear records.”

Posted 5 years ago

Hi Dan, Thank you for your feedback. If you are experiencing issues please reach out directly to our support team as they will be able to help address the issues. They can be reached at +1 888-342-0131. Best, Andrew

Posted 5 years ago

“Long hold time on phone.”

Posted 5 years ago

We're sorry that you were experiencing a long wait time on the phone. We hope you were able to resolve your issues with our support team! - Andrew

Posted 5 years ago

“Love the system, it is hard to get a hold of anyone when we really need them for issues”

Posted 4 years ago

Thank you for your honest feedback. It's great to hear that you love the system. We always take note of customer feedback like yours, and are happy to say that we've hired and trained new support staff to help answer our customers faster. - AN @ TouchBistro

Posted 4 years ago

“I had to hound to get results. Keep coming up with new stuff but nothing works right, rendering you useless”

Posted 4 years ago

Hi Joseph, Thank you for your honest review. We hear you on your feedback and if you experience any issues our Customer Care team would love to help you! Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com - AN @ TouchBistro

Posted 4 years ago

“Have had a very good relationship in the past. This all changed when they shut our account off in the busiest week of the year with no notice. We were up to date on payments, so no reason - glitch from the year before which was created by TB and the account specialist decided to shut our service off as her remedy. They have since rectified but this should not have taken place to begin with. Not a great way to handle AR issues.”

Posted 5 years ago

“So in truth we like you fine. But your referral to Reup for gift cards and loyalty has been a disaster.”

Posted 5 years ago

“App crashes daily ..”

Posted 5 years ago

Hi Hubert, Please reach out to our support team at +1 888-342-0131. They will be able to help troubleshoot the issues you are experiencing. Hope this helps! - Andrew

Posted 5 years ago

“Terrible customer service.”

Posted 1 month ago

“TOUCHBISTRO IS A HORRIBLE SYSTEM!! Trust me. Google "TouchBistro reviews" to get real feedback. On boarding was a nightmare, the equipment is all third party so they can not customize it and the system is clunky and very non user friendly. Don't get me started on the back office "cloud" (time cards, menu updating, sale tracking) nightmare. Of course even though this was a total BAIT AND SWITCH on their part they won't let us out of our 24 month contract. They will lie to you to get your business. Therefore at the very least I need to try and warn others so they aren't suckered into this beta system that is NOT ready for public use.”

Posted 2 years ago

“We are owed more than $2,000 after deciding to not continue with TouchBistro. I've been trying to recover this money rightfully owed to us for more than a year, and have been completely ignored. We've had the worst customer service experience with TouchBistro, when compared to many other POS systems on the market.”

Posted 2 years ago

“Great system but customer service is horrible to get in touch with. 3 hrs is ridiculous when you have an issue. One transaction and it was out again. Ughhh another 3 hrs probably”

Posted 2 years ago

“The support on TouchBistro is abysmal. When the product works it's great - but when it doesn't - GOOD LUCK!”

Posted 4 years ago

Good morning, Amber, I wanted to close the loop on your comment: I know that our marketing and customer support teams reached out to you and understand that they came to a resolution. If you have any more questions or concerns about your account, Customer Care is more than happy to speak with you. Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com Have a great day, and if ever there is anything we can do to help, please do not hesitate to reach out. Best, AN

Posted 4 years ago

“My account has been shut numerous times. I just had another shut down as you found a debt of $200 from 6 months ago. I have been in touch with you a half dozen times by phone in the last 2 months and lots of emails as well. This is the first time I have been aware of an outstanding debt. I believe I have paid up to date and I will be checking my records. I was on the phone with on of your customer service today to send me a visa approval from. She said she would send it immediately. It has been 10 minutes now still now email. You have very bad service and it costs me lots of time to have your service. We had 2 good years with TB now it’s way more expensive and painful to have your service.”

Posted 5 years ago

Hi Kristopher, I'm sorry to hear that you are having troubles receiving payment confirmation. I would recommend reaching out to our Customer Support team directly at +1 888-342-0131. One of our representatives would be happy to assist. I hope this helps, and if there's anything I can do to support you please send me a reply as I would be happy to assist. - Andrew

Posted 5 years ago

“Its expensive, no benefits for loyal and old customers, Slow system”

Posted 5 years ago

Hi Vishal, I'm sorry to hear that you are finding the system slow. Could you please reach out to our support team at +1 888-342-0131? I'm sure they will be able to help resolve any issues you may be experiencing. - Andrew

Posted 5 years ago

“Poor Customer Service Experience.”

Posted 5 years ago

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TouchBistro is rated 4.3 based on 115 reviews