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TouchBistro Reviews

4.3 Rating 115 Reviews

86 %

of reviewers recommend TouchBistro

Company Reviews

4.3

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

8553635252

Email:

sales@touchbistro.com

Location:

1100 - 85 Richmond St W, Toronto ON., ,
Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
M5H 2C9

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used touch bistro for seven yrs and have nothing but great satisfaction both as a product and their support. Looking forward to many more years, Fran Weima”

Posted 5 years ago

“Had a great experience on first implementation. Excellent integration between device, app, server and network. Easy working with team at TouchBistro. 20 months since installation and the system is essentially flawless from an IT perspective.”

Posted 5 years ago

Thank you so much for the positive feedback, Craig! - Andrew

Posted 5 years ago

“Easy”

Posted 5 years ago

“Problem solved quickly thanks”

Posted 5 years ago

“Love it. So easy to use. Great reporting”

Posted 5 years ago

“Having used TouchBistro for over 3 years now, I have zero regrets going with this company. I searched for iPad based POS systems and TouchBistro won me over with flying colors!”

Posted 5 years ago

“very efficient, mind at ease, all under control. Good!!!”

Posted 5 years ago

“Want a solid platform that is scalable to your business and will grow with you? Simple. TouchBistro.”

Posted 5 years ago

“Easy to use”

Posted 5 years ago

“Hi, This is a great piece of software. Love it”

Posted 5 years ago

“With over 20 years of restaurant experience this is absolutely the best POS app I’ve ever used”

Posted 5 years ago

“Love TouchBistro! 25 years in the restaurant business and by far my favorite POS system to date. My favorite part is it’s always updating and evolving into a better system. They take our feed back seriously.”

Posted 5 years ago

“Great Service and good pos”

Posted 5 years ago

“Easy to configure and use; regular updates; needs better/faster customer tech support.”

Posted 4 years ago

Hey, Thanks so much for taking the time to write this review. I’m thrilled to hear that you've found TouchBistro to be easy to use, meaning more time to spend on the things that count! However, I’m sorry to hear that our support has not been up to par, I'll pass your feedback on to the team. Feel free to email me directly at chartshorn@touchbistro.com if you have any more comments you’d like to share. Again, thanks so much for the review! All the Best, Carly at TouchBistro

Posted 4 years ago

“Great POS , best in the business! Simple to use , so many useful features and the reports are great to track sales ! Only Negative would be the 24/7 support , always get through to answer phone”

Posted 4 years ago

Hey Tom! Thanks so much for taking the time to write this review. I’m thrilled to hear that you're a fan of TouchBistro! We put a lot of time into enhancing our reporting features so I'm glad to hear it's serving its purpose and helping you out. However, I’m sorry that our 24/7 support is not living up to your expectations. This is surely not what we’d like to hold ourselves to when it comes to the quality of our service. I’m going to reach out to our support team to share your feedback. In the meantime, if you have any more comments you’d like to share or questions for me, feel free to reach out to me personally at chartshorn@touchbistro.com and I’d be happy to chat more. Again, thanks so much for the review! All the Best, Carly

Posted 4 years ago

“TouchBistro POS system is great system and it is easy to train for servers and easy reporting for back office. Reason I give Good* rating instead of Excellent is that system has random bugs that should have been addressed in the earlier upgrades. Still giving problems on certain functions for admin( I learned to get around the problematic keys) however it does slow me down on busy nights like not able to void payment when mistake is made by servers. Some iPads allow to void payments but others doesn’t. It’s inconsistency in the system causes bugs at times and apps crash. Also I prefer to reprint only the copies I need instead of all duplicate credit card and gift card receipts. Right now it doesn’t give me that option. Feeling wasteful whenever I have to reprint missing credit card slips. Also with last 2upgrades, servers can’t delete unsent items without Managers’ override. There were able to delete unsent items before but not anymore. Needing manager’s override to delete unsent items on a busy night is super frustrating for busy restaurants. Jung G. ~Spain of Narragansett, Inc”

Posted 4 years ago

Thank you for your insightful review! If you are experiencing those issues regularly, our Customer Care team would be happy to help resolve them. Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com - AN @ TouchBistro

Posted 4 years ago

“Easy to use and specially easy for the new employees”

Posted 4 years ago

Thanks, Parag! - AN @ TouchBistro

Posted 4 years ago

“Absolutely a magnificent POS system. Great use of Apple's interface, and extremely user friendly. We've been TouchBistro users since 2012, shortly after their launch, and it's the only POS system we've had, and I couldn't imagine using another POS system. While it's not 100% perfect (what is?), it's damn near pretty close. I can make changes seamlessly; Split checks; run reports any which way. It has made and helped our small family run restaurant grow, continuously, year after year, and TouchBistro is an integral part of that growth. Without TouchBistro and the efficiency it provides, we would not be in the position we are in now. Not to mention that their customer service and personal relationships we've developed with the team, throughout the years, have helped us tremendously. We couldn't be more happy, pleased, ecstatic, with the decision to go with TouchBistro. We can't wait to see the continued growth and improvements/integrations that are in store for the future! S. Larry Chomsisengphet General Manager, Basil Café Appleton, WI”

Posted 4 years ago

We're happy to hear that you are as excited as we are! - AN @ TouchBistro

Posted 4 years ago

“System works well. Program is good. The credit card processing is not acceptable.”

Posted 4 years ago

Hi Susan - we'd love hear more about your issues with credit card processing. Could you please reach out to our Customer Care team so that we can explore your issues further? Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com - AN @ TouchBistro

Posted 4 years ago

“Response time to tech help is always quick and courteous. Ease of system for employees to master is a huge plus as is the ability of management to add menu items quickly and have them download across devices instantly. Would like to see some more functionality regarding reports and customizable graphs/data analytics. Otherwise, very happy with TouchBistro!”

Posted 4 years ago

We're glad to hear that you're happy! - AN @ TouchBistro

Posted 4 years ago

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TouchBistro is rated 4.3 based on 115 reviews