Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,819 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower 58L S/STEEL SQUARE SENSOR BIN It has been a few days now and we are in love! Perfect! No more finger prints and mess!”

Helpful Report

Posted 9 years ago

“T17005 3.3l Air Fryer - I think the deep pan fryer is about to go to the landfill. Chips tasted great, no fat dripping off them makes a great change. healthy and no fat needed to cook - big plus for the missus who is trying to stay on target for slimming world - I might get chips for tea more often now - yeah Definitely recommend this product - don't think i will be going back to fat fryers ever again”

Helpful Report

Posted 9 years ago

“Love this kettle it's stylish! looks the part and quick boiling”

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Posted 10 years ago

“Excellent quality item, no issues. bought an air fryer, cooks things no problems. Really impressed and the extended warranty makes things even better.”

Helpful Report

Posted 9 years ago

“Bought the see through glass kettle. Boils quickly and it's fascinating to see the water heat up. The blue illuminating light is very cool! Happy with my purchase.”

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Posted 10 years ago

“Low fat air fryer, really versatile, could even get rid of my oven & use this”

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Posted 10 years ago

“Great product have bought from tower before and have always been happy. Knives are very sharp”

Helpful Report

Posted 10 years ago

“I was considering buying a nutribullet from a shopping channel. Then I came across the Tower Xtreme Pro. WoW. For less than half the price of a Nutribullet I have a machine that is nearly twice as powerful ands does a perfect job of blasting fruit and veg into wholesome and healthy drinks. Thank you Tower.”

Helpful Report

Posted 10 years ago

“I recently purchased their 1.7 litre glass kettle. The design is lovely, the illumination is fab and the lid opens a lot further than most kettles making it easy to fill. I would recommend this product.”

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Posted 10 years ago

“Fantastic top quality saucepan set at a great price, arrived quickly and packaged well, very sturdy construction, very pleased with my purchase. Thank you.”

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Posted 10 years ago

“It does just what it says on the box. I prefer this to the Tefal which I had from 2010. It produces crispy chips with absolutely no smell and only uses a deseart spoon of oil. It also has a large capacity, in fact one of the largest for a air fryer and is very competitively priced. Well done Tower.”

Helpful Report

Posted 10 years ago

“Tower Air fryer good healthy food in no time”

Helpful Report

Posted 10 years ago

“Does what it says on the tin!! non stick & very light. Will be ordering more product”

Helpful Report

Posted 10 years ago

“Excellent value, quality product with no short-cuts in its specifications, unlike various European & USA versions which were all inferior and/or cost several times the price! Even their replaceable parts (rubber gasket & valves) are FAR cheaper than the competition charge for these! AND there's a free 10-year guarantee.”

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Posted 10 years ago

“Love my new spudnik spiralizer, have 3 others but this one is by far the best”

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Posted 10 years ago

“It is the perfect product big enough to cook for all the family and cook different meals at the same time. Its not too big that it tales over but just perfect i would highly recommend this product it has made cooking so mich easier”

Helpful Report

Posted 10 years ago

“Over the past few weeks I have had the pleasure of dealing with several of your customer service team. I must take this opportunity to congratulate you on having such polite and efficient members of staff. I have been treated in a very professional and considerate way by all of them, even though my problem has not been straight forward. A few days ago I had need to call once again as my delivery was incomplete and the wrong colour. My call was answered by Katie Stevenson, who I must congratulate you on, she dealt with my problem in an utmost caring and professional way, making me feel totally at ease. Katie went out of her way to help me and left me feeling very blessed by her kindness and consideration towards me, even going to the length of calling me to ensure my replacement had arrived and that I was completely happy. Having spent much of my life in a management capacity, (NHS and National Trust) I cannot emphasise enough how much of a valuable member of staff Katie has been in promoting Tower as having an excellent Customer Service. I would be delighted to know that Katie was a member of my team! Very many thanks Tower and especially Katie.”

Helpful Report

Posted 10 years ago

Good Afternoon Carol, I would firstly like to thank you for your positive feedback and kind words. It was a pleasure helping you with your enquiry, I was only doing my job so I was overwhelmed to read such a positive review from yourself. As a Thank you we would like to send you a free gift, I will contact you directly to discuss this with you. Thank you again.

Posted 10 years ago

“brilliant product design by tower. well thought out for a busy family kitchen.”

Helpful Report

Posted 10 years ago

“Just bought the spudnik spiralizer (from a different suppler) it's one of the best products of its kind on the market, for a diabetic being able to enjoy a healthy spaghetti dish without all the carbs is a dream come true. Using carrots courgettes and other root vegetables makes a delicious change.”

Helpful Report

Posted 10 years ago

“I love the ceramic interiors - I've cooked on them several times now and not had to use any oil; lovely, non-stick surface means they're easy to clean too.”

Helpful Report

Posted 10 years ago

Tower is rated 4.1 based on 5,819 reviews