Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi David I wish I could write a good review but when I received my airfryer it was cracked down the side and I had to have the hassle of returning it and have to now wait another week or more on another one coming I was extremely disappointed as my oven has been broken and that's one of the reasons I ordered this particular airfryer so as it's stands now I have haw no oven or airfryer 😔”

Helpful Report

Posted 2 years ago

Hello Tracy Many thanks for taking the time to leave your very important comments. I was sorry to learn of the damage upon arrival of your Air Fryer. Our courier partners work tirelessly to ensure thousands of our customers receive their parcels every day so your experience was very rare - rest assured your experience will be addressed with our courier partners. I was pleased to learn your replacement Air Fryer has been received and it only leaves me to sincerely apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I’m a ‘newbie’ to air fryers…but, it’s been on my wish list for a very long time. Finally I’ve got one and I Love ❤️ it!!!!! So efficient and hardly no washing-up!!!! Thank You Tower it’s amazing!!!!!”

Helpful Report

Posted 2 years ago

Hi Marcia Many thanks for your 5 star comments about your new Air Fryer. Here at Tower we understand new products can be a little daunting so if there's anything we can help with our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“First time user Absolutely brilliant Cooks meals in less time and no mess,”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I love my tower double air fryer it's amazing”

Helpful Report

Posted 2 years ago

Hello Jon It was great to read your 5 star comments about your Tower Air Fryer. We love our Air Fryers too !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The product is amazing and incredibly versatile. As well as being extremely beautiful. Would buy other products from Tower”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star review. We were delighted to read your kind words - we hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Love it so easy to make delicious food”

Helpful Report

Posted 2 years ago

Hi Marty Thanks for your comments. Here at Tower our customers comments are so important to us and we were delighted to learn how much you love your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic, Having kitchen renovated, so a Hero! At the moment!👍”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind review. I was delighted to read how your Tower products has complimented your new kitchen. Keith - Group Customer Services Manager

Posted 2 years ago

“Had a problem with my air fryer but this was resolved very swiftly by customer service with a replacement air fryer. Cannot fault their service.”

Helpful Report

Posted 2 years ago

Hello It was wonderful to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. Here at Tower we always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love my new Tower Pink rapid boil kettle. Cost effective and classy all in one”

Helpful Report

Posted 2 years ago

Hello Donna It was great to read how much you love your Tower Kettle. We are a little biased here at Tower and we love our kettles too !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Just had to put a review on for the Tower 2-in-1 cord/cordless steam iron. What a fabulous iron , so efficient,powerful and easy to use . Lightweight but heavy enough . I have used various irons from different manufacturers but this is has to be one of the best I've used”

Helpful Report

Posted 2 years ago

Hi Les, Many thanks for your wonderful comments about your Tower 2 in 1 Steam Iron. Here at Tower we love reading our customers comments as they are so important to us. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Arrived on time and replacement shelves as expected.”

Helpful Report

Posted 2 years ago

Hello Teresa, Thanks for your kind words about your recent order and delivery experience. We hope you visit our website again very soon to check our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“The iron is a super device ,I really like it”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review. We were delighted to read how much you like your Tower Iron. We are a little biased here at Tower and we love our Irons too !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Looks good not fully used yet as still have my single one (Tower again) but will be useful. Delivery great, no delays and was kept informed on delivery. Would use again”

Helpful Report

Posted 2 years ago

Hello DenGoscombe Many thanks for taking the time to leave your 5 star comments about your Tower product. We were delighted to read about your order and delivery experience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Having had a problem with my Tower Vortx air fryer, please pass on my thanks to Keighley and Megan for their quick response and help in supplying the necessary replacement . This arrived within 24 hours of competition of my information with them. Regards, Steve.”

Helpful Report

Posted 2 years ago

Hello Stephen, It was great to read your 5 star comments about how Keighley and Megan helped with your recent enquiry. Here at Tower our Customer Services Team always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Never received it! Still waiting for a refund so 0 stars.One of the worst companies I have ever dealt with. Just about to chase to see where my money is!”

Helpful Report

Posted 2 years ago

Hello Robert, Many thanks for taking the time to leave your very valuable comments. Here at Tower we always welcome our customers feedback and comments as this allows us as a business to review the products and services we provide. Customer comments also allow us to provide a balanced response to the comments left. I was sorry you wanted to cancel your order. Upon speaking with our Customer Services Team Manager confirmation of the refund timescales were clearly provided to you - as of today we are within these timescales. I can assure you your refund has been processed in full and will be refunded to the original payment method used at the point of your order. Keith - Group Customer Services Manager

Posted 2 years ago

“Having looked at the Fryers out there, I decided thst the draw system was no good for more than 2 people, thus opted for the 11lt ten in one fryer.... BEST MOVE EVER.... cooks enough for 4 people, and if you plan the tray position ( and the timings) you can cook a full meal in one hit !! Absolutely Brilliant product.”

Helpful Report

Posted 2 years ago

Hello Simon, Many thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. Everyone at Tower HQ were delighted to read your kind words and indeed your valuable order. Rest assured our Customer Services Team are always available should you need any help moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“I cannot speak highly enough of the customer care service provided by Martin. Throughout my contact he was polite and helpful. I very much appreciated his clear concise instructions of what I needed to do, to help his enquiries. This matter has been resolved in a very satisfactory manner and I’m more than pleased. Thank you Martin”

Helpful Report

Posted 2 years ago

Hi It was wonderful to read your kind words. Here at Tower our Customer Services Team always place our customers at the heart of everything we do and I was delighted to read how Martin from the Team achieved this with your enquiry. Rest assured our Customer Services Team are always available so if you do need anything in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Just reordered this amazing air fryer after having the same one for nearly 5 years using every day. I must say I cannot fault tower products. Don’t hesitate this is a fraction of what I paid for my first one . Run don’t walk for this price per use is negligible. The amount of times I’ve used this it’s basically free . Girl maths .”

Helpful Report

Posted 2 years ago

Hello Karen, Many thanks for your 5 star comments. Everyone here at Tower loved your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Your joking? It’s still not been delivered!!”

Helpful Report

Posted 2 years ago

Hello Louise, Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review the products and services we provide. Our courier partners work extremely hard to ensure 1000's of our customers receive their orders safely everyday. Sadly with your order our courier partners required further information relating to your delivery address - now this has been provided I am delighted to confirm your parcel is now back on its way to you. One of our Customer Services Team have been in contact with you to provide an update. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I love this air fryer it’s excellent for me as l live alone so perfect for meals fast cooking and very easy to clean I’m very satisfied that I purchased a tower air fryer”

Helpful Report

Posted 2 years ago

Hello Josephine Thanks for your kind words about Tower and your Air Fryer. Everyone at Tower HQ was delighted to read how your Air Fryer suits your specific requirements. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,882 reviews