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Trade Counter Direct Reviews

4.5 Rating 650 Reviews
88 %
of reviewers recommend Trade Counter Direct
4.5
Based on 650 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour

Write Your review

Trade Counter Direct 1 star review on 21st August 2026
Cheryl
Trade Counter Direct 1 star review on 21st August 2026
DONALD WALKER
Trade Counter Direct 5 star review on 6th June 2026
Dale Woods
Trade Counter Direct 1 star review on 21st December 2025
Tiffany J. Stahl
Trade Counter Direct 5 star review on 8th November 2019
Tsvetan
Trade Counter Direct 5 star review on 3rd July 2019
Joshua
Trade Counter Direct 5 star review on 22nd May 2019
Gary
6
Anonymous
Anonymous  // 01/01/2019
Purchased a Milwaukee drill and impact set with a 5amp battery upgrade. When I used the drill I noticed a slight wobble as if the chuck wasn't centred.I contacted TCD by email through the returns service which was ignored so I eventually got through to customer services on the phone. Even though I was well within the 28 day return policy they didn't want to know and couldn't get me off the phone quick enough...and told me to contact the manufacturer. What's the point in having a return service at all ? Shame really as they have a great range at good prices but shocking customer service. Contacted Milwaukee who sorted it immediately and sure enough it was a faulty chuck.
Helpful Report
Posted 7 years ago
I would like to wright a review, but the shipment have not arrived yet. As per DPD tracking information, the parcel was received on 19 nov, and the last information , on 20 nov, is "parcel has left the United Kingdom and is in it's way to Portugal". Please investigate and inform. Thanks MM
Helpful Report
Posted 7 years ago
Hi Manuel, Thank you for your review. I'm terribly sorry that your parcel took so long to get to you. As you can see from the DPD tracking, you ordered it on the 19th, we sent it out to you on the 19th and it left the UK on the 20th. At that stage it was then in the hands of the Portuguese carrier system and sadly they then took 10 days to get our parcel to you. We sincerely apologise for this delay but we hope your goods was as expected and that our service and goods were up to scratch (notwithstanding the service from Chronopost Portugal). Kindest regards, The TCD Team.
Posted 7 years ago
I paid postage and packaging on some pz2 drill bits I purchased from yourselves, which I had to pick up from the Royal Mail post office and pay extra again because they said that yourselves had not paid enough.. not happy won’t be purchasing from yourselves again!!!
Helpful Report
Posted 7 years ago
Hi Gary, Thank you for your review. I'm so sorry that this has happened to you. This sadly was an error on our behalf and as mentioned on our email to you, we will be more than happy to refund the extra amount you paid, and as a gesture of goodwill for the inconvenience we will also refund the postage you paid originally as a partial refund on your order. Please could you send over to us the amount extra you had to pay, to our sales team, and we will arrange this for you. Kindest regards, The TCD Team.
Posted 7 years ago
Item came damaged asked for replacement three times no answer did not read my email properly. Will not be using them again and if they do not sort out then getting trading standards involved. Spencer Nichol
Helpful Report
Posted 7 years ago
Hi Spencer, We very sorry your loft hatch got damaged in transit. We have tried to call you a few times but are unable to get through. We have resent a loft hatch for you today and partially reimbursed you for the inconvenience. Hope this resolves any issues you might have had. Kind Regards TCD
Posted 7 years ago
Trade Counter Direct is rated 4.5 based on 650 reviews