Trade Counter Direct Reviews

Name: Trade Counter Direct
Rating: 4.54

4.5 Rating 650 Reviews

88 %

of reviewers recommend Trade Counter Direct

4.5

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Trade Counter Direct 1 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“falsche Lieferung, kontakt schwierig wird zusehr Verzögert keine einigung”

Helpful Report

Posted 6 years ago

“Poor Service, order over a week old with no sign of it being dispatched plus customer service not being very helpful. Happy for the customer to pay extra on shipping with no offer to combine orders + shipping or update you on items that are not in stock. Will avoid in the future,”

Helpful Report

Posted 6 years ago

“ordered some torches and they never turned up.”

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Posted 6 years ago

“Still waiting a refund”

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Posted 6 years ago

“During the Christmas period I ordered a Milwaukee M18 CHX-0 after opening the consignment package this clearly is not a SDS Drill this was infact a Jigsaw resulting on scheduled works being re ranged. After being assured that the correct product will turn up at my door the next day before 12 noon it has come to my attention that the faulty computer system Trade Counter Direct uses has had another glitch and my SDS drill is still on the shelf in Devon therefore i would have stayed home for THREE days to sign for this piece of equipment. Also when the correct tooling arrived there was not even bubble wrap as a result the sds drill arrived damaged. This service is not professional as a client should not be expected to receive this service from a company .”

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Posted 6 years ago

“Was expecting a lot more out of Santa’s nut sack instead got a lot of odds and end no real value”

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Posted 6 years ago

“Hi, Still waiting for "return form"...”

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Posted 6 years ago

“Paid extra for delivery but still waited over a week for delivery ordered from trade counter direct in the past and have never had a problem so was suprised and dissapointed with the service this time around.”

Helpful Report

Posted 6 years ago

“Was eventually delivered to superdrug clydebank with no name on the package no one notified me it was there for collection no one at superdrug knew what it was or who it was for poor poor service”

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Posted 6 years ago

“Still haven’t received my parcel or had any invoice within anyone failing to get in contact with me!”

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Posted 6 years ago

“Still waiting 3 weeks on for My order Have even phoned and tried delivery to another address Just got they couldn’t deliver saw blade”

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Posted 7 years ago

“Sorry battery charger did not work thay dide not reply to my emails R Ingamells”

Helpful Report

Posted 7 years ago

Hi Robert, Unfortunately we never received any emails from yourself and after your review, our managing director reached out to see if he could personally resolve your issue and you never responded to him either. Unfortunately without any information about your faulty item we can't help I'm afraid. Please if you could try again from our sales email address that would be great. Kindest regards, Nick

Posted 6 years ago

“Paid my money and that was that. Nothing turned up.”

Helpful Report

Posted 7 years ago

“Placed an order online for a Sealey 3290CX trolley Jack, I received confirmation of my order by email, the following day I had my order cancelled and a refund issued with no reason given, went back on the website to find I could re order my item but at a higher price, when I contact customer service they would not honour my order. Not very good service would not use again!!”

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Posted 7 years ago

“No single disc,”

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Posted 7 years ago

“I've sent 2 emails to the company with no response. Item was poorly packaged. Unsure if it comes with warrently, as I think I might need it after it rattled its way up to me.”

Helpful Report

Posted 7 years ago

“Orderd chisels on the Friday needed them for going a way on a job Monday so payed 8:99 next day delivery and didn’t get them till Monday could have got them somewhere else”

Helpful Report

Posted 7 years ago

“I needed my order to be delivered in time for a specific job, so I made sure I purchased well within the advertised delivery times. When the order did not arrive then, I called up customer services, to be told they had delayed dispatch due to another item not being in stock. I asked for express delivery for the tool I needed, giving them the cut-off date for the job and received assurances the delivery would come on time. It didn't, so I lost my days fee - there was no time to re-schedule my diary, as I worked on their assurances. and when I complained they compensated me with less than 10% of the value of the fee I'd lost out. NOT HAPPY”

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Posted 7 years ago

“Took 7 days to send an item that was supposed to arrive in 2-3. Spent most of those 7 days telling me it had already been sent.”

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Posted 7 years ago

“If there was a disastrous star, i would have pressed it. Bought items, paid immediately. After 6 days they told me that they dont have the order because of Paypal mistake (but, like a miracle, when I sent them an enquiry they told me they just received the order), after another 4 days I ve texted them about the promise of fast shipping, the reply was "there is one item from your order which is not in stock" and i asked why no one inform me about this issue. (obviously no answers). I confirmed the order even with one of the items missing, passed 5 days and asked for an update (no answer), asked again the day after, they told me they passed them to the courier asap and will ship immediately so I asked for a tracking number. After 2 days they sent me the tracking number, I waited for 4 days and sent them an email asking why on the courier website there is no information regarding my parcel. Want to know the reply, Oh we are sorry but the courier told us that they cannot ship this item. And again, no one dared to even send an email. What a disastrous way to threat your customers. At least refund was quick.”

Helpful Report

Posted 7 years ago

Hi Josef, Thank you for your review, we appreciate you taking the time to let us know your experience and we are terribly sorry for your experience with us at this stage. As you can see from other reviews we do provide an excellent service normally and you can rest assured we will adjust our practices to make sure that this never happens again to anyone in a similar situation to yourself. Unfortunately your location, MALTA, should have been picked up by our team and we should have realised that we cannot ship loose batteries to islands due to customs restrictions. Either way this transaction would have resulted in your order being cancelled but honestly and with the sincerest apologies we should have dealt with it on the day of your order. We have taken this on board because of your review so for that we sincerely appreciate you letting us know. Kindest regards, The TCD Team.

Posted 7 years ago

Trade Counter Direct is rated 4.5 based on 650 reviews