Trade Counter Direct Reviews

Name: Trade Counter Direct
Rating: 4.56

4.6 Rating 646 Reviews

89 %

of reviewers recommend Trade Counter Direct

4.6

Based on 646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Trade Counter Direct 1 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guys need to send email updates for US customers, merchandise arrived and I had no idea it was sitting waiting for custom fee, I emailed 4 times for tracking # your answer was the same,waiting for dispatch...meanwhile the item was in US already, I had to follow up see where is the item, overall not good customer service, item was perfect, o questions asked. If you are the client and spend over 1000 per item, you would need to know where is the item at, specially I asked you via email that I need it for the job. Hope this will boost your service.”

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Posted 7 years ago

“The price was good, the delivery was quick, free and well-packaged. Nothing to complain about at all.”

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Posted 7 years ago

“First time using TCD and a godd experience. Simple to order through the website - at competitive prices. kept updated when item due to arrive and it did. Will definitely use again.”

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Posted 7 years ago

“Fantastic service fantastic thanks”

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Posted 7 years ago

“Prompt delivery, goods delivered undamaged. Cant really ask for more. Thanks”

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Posted 7 years ago

“Goods were delivered fast and accurately. Unfortunately I never received an invoice regarding goods bought or even a spec regarding costs. Vital parts were missing on the goods ordered, which means delays in on-going projects”

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Posted 7 years ago

“Great price and next day delivery, can't ask for anymore. Buy with confidence.”

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Posted 7 years ago

“The prices are good and the product are excellent . As for there communication they are not very forthcoming. Instead of just saying they are waiting for a item to come into stock , they don’t make contact at all . Other than this they are good to deal with .”

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Posted 7 years ago

“Professional!”

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Posted 7 years ago

“After an initial delay in receiving my order we were sent out a duplicate by next day delivery. Great service considering it seems to have been a delay by the delivery service themselves. Good value products received”

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Posted 7 years ago

“Ordered on a Monday morning and turned up the following morning! Perfect! The new packout kit is amazing! Thanks!”

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Posted 7 years ago

“Fast Delivery and customer service”

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Posted 7 years ago

“Amazing service - had to telephone to make an enquiry - customer service were so pleasant and efficient. Goods arrived next day quickly - thanks for excellent service.”

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Posted 7 years ago

“I was looking for a quality blow torch and all the reviews pointed towards Rothenberger. After searching the Internet for the model I was looking for I came across TDC who had the best price for it, I placed my order which was hassle free and delivered really quickly. I will definitely use them again.”

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Posted 7 years ago

“They sent order very quickly!”

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Posted 7 years ago

“Really happy with my order the tool came really quick witch is need in my line of work”

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Posted 7 years ago

“Received delivery on time and good condition.”

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Posted 7 years ago

“Easy to order, product comparatively priced. Delivery bang on time.”

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Posted 7 years ago

“Excellent website, prices, delivery charge and service! Will be back, thank you :)”

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Posted 7 years ago

“Very good service and price”

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Posted 7 years ago

Trade Counter Direct is rated 4.6 based on 646 reviews