Trade Taps Reviews

Name: Trade Taps
Address: 11L-11M Milton Park, Abingdon
Rating: 4.64

4.6 Rating 1,907 Reviews

91 %

of reviewers recommend Trade Taps

Company Reviews

Questions

Metrics

4.6

Based on 1,907 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Trade Taps 1 star review on 23rd February 2023

Anonymous

Trade Taps 5 star review on 26th April 2017

Sharon Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product description in website was clear and helpful, but status of shipment cannot be tracked hence only 3 stars.”

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Posted 6 years ago

“Order arrived promptly & with a very happy courier from Ideal. Toilet seat is great quality 7 fits well, my only gripe was that the spec mentions metal hinges, these were not included in the shipment?! I hadn't bothered contacting as the old ones fit fine, just would have been nice to have the entire shipment”

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Posted 6 years ago

“At the moment my review is neutral as I am waiting for your team to solve my issues regarding missing parts. Your reply to my complaint has been very quick so far.”

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Posted 6 years ago

“Friendly people and helpful where possible. Competitive prices.”

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Posted 6 years ago

“Goods were scheduled for delivery on Wednesday 12th April when requested. I then received an email saying they had tried to deliver with no answer. I was in all day!! The item ordered has just been delivered. The address label says the wrong house number! Thankfully the delivery driver used his initiative!”

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Posted 6 years ago

“Item arrived eventually.”

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Posted 6 years ago

“The item I ordered was sent to the wrong address”

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Posted 6 years ago

“Would of been a 5 if I had received what I had ordered. Excellent customer service from the gentlemen that took the order, but the warehouse let the service down by sending the wrong colour. Now I have to wait 2 weeks for the items I require. So as you can imagine I am quite disapointed!!”

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Posted 7 years ago

Hello Jane Thank you for your feedback. I'm sorry to hear this. Unfortunately mistakes can happen occasionally, and I can only apologise. As soon as your stock arrives, we will process your order at our highest priority. Best wishes, Trade Taps

Posted 7 years ago

“Items weren't actually in stock and took 2 weeks to come in (not the 7 as originally stated). I had to chase to see what what happening with my order.”

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Posted 7 years ago

“They were happy to replace my order as I made an error however, the process could have been simpler and cheaper if they could have picked up the wrong item when they delivered the correct item saving me the trouble of repackaging and posting the original item.”

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Posted 7 years ago

Hello Thank you for your feedback, this has been taken on board and passed over to the relevant team. Best Wishes Trade Taps

Posted 7 years ago

“They had the goods in stock”

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Posted 7 years ago

“i haven't recieved my taps yet”

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Posted 7 years ago

Hello Jim Thank you for your comment, upon looking at your order, I can see the item you have ordered is currently out of stock, we are expecting these to arrive to our warehouse the week commencing 19/06/2017 as per our email sent on 31/05/2017. Best wishes Customer Services

Posted 7 years ago

“Ordering process simple and item delivered on time - happy! However, toilet seat replacement does not fit with existing seat cover. So really need to be purchased combined. I fail to understand why the seat is available on its own but the cover isn't. If they need to be purchased as a part, don't sell the seat on it's own! This has cost me time and money”

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Posted 7 years ago

Hello Lesley Thank you for your comments, we do also sell Seat & Covers, as well as just the seats on there own. I do apologise this wasn't clear for you. Best wishes Trade Taps

Posted 7 years ago

“Could give your customers more info on the delivery AM or PM would be helpful. Customer service was very good, he tried to find out but the courier could not tell him. I was told that they would phone me hour before. I NEVER GOT A CALL. They just turned up at my door. Lucky I hadn't popped to the shops.”

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Posted 7 years ago

Hello Susan Thank you for your email, unfortunately we are unable to provide delivery times due to your item going out on our suppliers own van, they should have called you 1 hour-30 mins before delivery so i apologise for this, and i have passed this on to ensure this does not happen again. Apologies Best Wishes Trade Taps

Posted 7 years ago

“This was my first experience with this company, I can only say that it was somewhat disappointing! I was sent an email stating the item had been dispatched - five days later it had still not arrived. I emailed to advise this and was told they had tried to deliver the day after dispatch and that they had left a card- there certainly was no card left! I then phoned and explained that no card was left, was then advised they would deliver the following day. I asked them to leave in my Secure Porch, only to find they left with my elderly neighbour! Can only say I have found this a very frustrating experience. Especially when on the website it boasts "Quick Delivery" which seven days after dispatch is not at all quick!”

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Posted 7 years ago

Hello Jackie Thank you for email, i'm sorry you feel this way, your comments have been logged, and measures have been put in place to ensure this does not happen again. Kind Regards Customer Services

Posted 7 years ago

“Good quality tap although from the website it made it seem as though it would be delivered the next day. However it took Just over a week to arrive. This was quite misleading as I needed it quickly to get a bathroom finished. If I knew it would have taken that long I would have ordered from somewhere else!”

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Posted 8 years ago

Good Morning, Thank you for your feedback, We apologise that your order took such a long time, this is not the standard we strive to offer our customers if there is anything we can do to help please let us know, All The Best, TradeTaps

Posted 8 years ago

“Tap arrived in good time and in good order.”

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Posted 9 years ago

“The gentleman I spoke to on the phone to check availability was very helpful and ultimately took my order and payment over the phone. However when I pointed out that under your price match scheme my taps were £20 less at Taps uk he said he was not empowered to match their offer. This is why I have downgraded your rating to 3* and not the 5* your service deserved. If you promote a price match scheme you should at least explain why you can not match other's prices.”

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Posted 9 years ago

Good Morning Nick, Thank you for your review, Investigating this we have noticed that the Competitor in question doesn't offer next day delivery also there delivery is upto 10 working days and change £10.00 whereas we do offer next day delivery and don't charge for it, we apologise this wasn't explained to you at the time, Best Wishes TradeTaps

Posted 9 years ago

“Price was good with a hefty courier charge. Wasn't dispatched same day and tracking information came through after item was delivered. Pleased with tap.”

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Posted 9 years ago

“We had to make two phone calls to ask where the tap was and both times we were told delivery to us was imminent - but it wasn't. Something had gone awry with your system ! However, the tap arrived two days ago, thankfully in time for the plumber to fit it.”

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Posted 9 years ago

Trade Taps is rated 4.6 based on 1,907 reviews