Trade Taps Reviews

Name: Trade Taps
Address: 11L-11M Milton Park, Abingdon
Rating: 4.64

4.6 Rating 1,901 Reviews

91 %

of reviewers recommend Trade Taps

Company Reviews

Questions

Metrics

4.6

Based on 1,901 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Trade Taps 1 star review on 23rd February 2023

Anonymous

Trade Taps 5 star review on 26th April 2017

Sharon Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advertised product not in stock. Had to wait for supply direct from manufacturer. 3week delivery from order! Sales staff/customer service very helpful.”

Helpful Report

Posted 3 years ago

“I had used this firm before & had thought they were brilliant. Unfortunately I can't say the same this time. I had to phone up to see what had happened to my order.This was after a few days & it was supposed to be delivered next day after ordering. I was told that they would ring me back ,they didn't. I phoned again after a couple of days This time I was rung back & told my parcel hadn't been given the go ahead button. My order was received the next day.”

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Posted 3 years ago

“The website implied next day delivery but in fact my delivery is scheduled for a week after I placed my order. I realise this is due to the Covid-19 situation but the website was very misleading.”

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Posted 3 years ago

“Good price but i had to to chase them over getting it delivery.”

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Posted 4 years ago

“Easy to change order after an error was made”

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Posted 4 years ago

“Slow -postage must be due to Christmas I guess, but arrived This week, item was a great price but flimsy item packaging was used to ship, no outer protective packaging so it arrived looking a bit battered. Item was fine.”

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Posted 4 years ago

“This is a rating for the tap, not the service, which was good enough. However I have sent the tap back as it was really too large for my purpose, being a smaller 410mm counter top basin. It just looks ridiculously big next to it. Might be suitable for a large basin.”

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Posted 4 years ago

“I bought 2 taps. The service was good, the price was good but there was a slight blemish on one of the taps. Unfortunately they were already fitted when I noticed and it was a bit late to change them. Its a manufacturing fault and probably won't effect the taps. Its just a little annoying.”

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Posted 4 years ago

“I recently purchased an Armitage Shanks flat bath panel. I had no problems at all with delivery but the panel is completely floppy. Even the delivery man commented upon it. I immediately telephoned to complain but the only recourse open was to send it back. Plumber waiting to fit bath. I have had to purchase some thin hardboard to stick it on to. Not happy paying over £50 for a flat piece of white thin, floppy plastic! NOT HAPPY.”

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Posted 4 years ago

“Contact with staff efficient and friendly”

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Posted 4 years ago

“Good price and prompt delivery but wasn't informed that Grohe shower hose connection spigots are not compatible with universal hoses so had to order new Grohe one. Luckily customer was understanding but still wasted a lot of time and cost more money. Please flag up this issue on the website”

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Posted 4 years ago

“Ordering process was easy.however had to return order as unsuitable. Wasn’t happy at all in the very high charge for returning goods.”

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Posted 4 years ago

“good price, fast delivery, wide choice”

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Posted 4 years ago

“Assistance on phone was good”

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Posted 4 years ago

“Quick service quality product good price 10/10 happy customer .”

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Posted 5 years ago

“I found a product I was looking for at a reasonable price. However it took several weeks for them to be delivered as they were not in stock. Then I was not given any time window for the delivery! So I am expected to sit around my house the entire day waiting for the delivery... This is really inconvenient - no other retailer that I have bought from requires this. They usually at least contact me the day before to provide a 2-hour window.”

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Posted 5 years ago

“Excellent customer service assistance from Laura and Rachel”

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Posted 5 years ago

“The prices are competitive, but not impressed by the service. One (of 3) items I ordered was apparently out of stock, but you still accepted the order and the payment without telling me. I was advised by a phone call late the next day from Ideal Bathrooms (?). And then I received a Shipping Confirmation from you for ALL 3 items? I emailed asking for clarification and I'm still waiting for a response. In the meantime I've cancelled and bought from someone else. Not impressed!”

Helpful Report

Posted 5 years ago

“They called to advise on delivery day, however, I was misinformed by the website description of the product I ordered. I ordered a toilet seat only...assuming this meant toilet seat without the toilet pan. It was only when the delivery driver pointed out that he was delivering the toilet seat RING only and that the seat cover part was not included in my order that I became aware. Sadly, although the seat measurements are the same as the seats I want to replace, the hinge fittings on the new seats don't fit the hinges on the seat covers I already have! Not sure if you are able to assist!”

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Posted 5 years ago

“All was good with Trade Taps, except that the lead time to availability/delivery of our bathroom basin fluctuated wildly. When I ordered & paid, I wasn't advised until the next day that it was out of stock and would take between 6 & 8 weeks to deliver. When I rang up to check, I was told more like 3 to 4 weeks. And in practice, it turned out to be more like 2 weeks! By this time I'd put off our plumber until the New Year, so we're now stuck with storing our basin for a month. But everything else was ok.”

Helpful Report

Posted 5 years ago

Trade Taps is rated 4.6 based on 1,901 reviews