Trade Taps Reviews

Name: Trade Taps
Address: 11L-11M Milton Park, Abingdon
Rating: 4.64

4.6 Rating 1,901 Reviews

91 %

of reviewers recommend Trade Taps

Company Reviews

Questions

Metrics

4.6

Based on 1,901 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Trade Taps 1 star review on 23rd February 2023

Anonymous

Trade Taps 5 star review on 26th April 2017

Sharon Smith

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered toilet seat on Sunday and promptly arrived 7am tues.Very polite and professional driver who phoned me as I was not in to sign and waited for me to travel from the other side of town.This is business as it used to be keep up the good work. Richard Joyce”

Helpful Report

Posted 5 years ago

“Bought on line as website quoted 3 items in stock but when confirmation of order arrived by email it was to say the item was out of stock .This was confirmed over the telephone with an unconfirmed 3to 5 day delivery expected.Being without a kitchen tap for an unpredictable length of time was unacceptable and hence the order was cancelled. Had the stock information been accurately displayed at the time of purchase then the order would never have been placed in the first place .”

Helpful Report

Posted 5 years ago

“I would like to say how refreshing to be able to phone a company not have to go through an automated service to actually speak to someone straight away! I phoned up about an enquiry and Amy needed to check how long my order would be as it was showing out of stock. Amy called me back promptly to let me know. The service has been fantastic and bathstore.com could learn a lot from this company! I would most certainly recommend them and would use them again. Many thanks”

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Posted 6 years ago

Hello, Thanks for your feedback. Very much appreciated, we hope to hear from you soon. Best wishes, Trade Taps

Posted 6 years ago

Hello! Thank you for your feedback :) We hope got hear from you again soon Best Wishes Trade Taps

Posted 6 years ago

“Huge delay after ordering. Cancelled my order and requested a refund. Still waiting!”

Helpful Report

Posted 6 years ago

“Items weren't actually in stock and took 2 weeks to come in (not the 7 as originally stated). I had to chase to see what what happening with my order.”

Helpful Report

Posted 6 years ago

“The order was placed the 25th of July. Today is the 30th of August and after extensive chasing and many promises of a speedy delivery date I am told today we might have a delivery on the 8th of September. The apologies no real explanation simply just not their problem. Part of the order was however delivered. The two items still due however had caused us so much headache I wish we never used this company. Extremely poor communication from the sales representatives with no unprompted update. When what they promised don't occur and I phone them they simply blame the courier, supplier and everyone else. Then announce further delays to the delivery. Last week one of the two items finally became available for delivery. Even though a guaranteed delivery date was given (second time this happens) for the next week Tuesday the delivery simply did not happen. I have to pay someone to be at my address for the entire day as with all deliveries they can't tell you what time this will happen. All of this needs to be arranged in advance so when they do not fulfil their commitment it needs to be rearranged. When I phoned them today to find out why the order has not been fulfilled I was told it might happen today... As if everyone is sitting at home all week just to receive a delivery at any day they decide to make a delivery. No apology and no follow up from Trade Taps. I am currently abroad and now have to hastily call people in the UK to find someone who will be willing to go to my home to receive the delivery which they this time might actually deliver. And by the way I am told the second item will now only be available for delivery on the 8th of September, maybe. Every time I spoke to Ray and Amy (Sales reps) I asked them to send me an email or call me when they have an update on the delivery or the status of the order they promised to IMMEDIATELY follow up. During all this time (6weeks) I am yet to receive a follow up call or email with an update they promised. CONCLUSION: NEVER EVER USE THIS COMPANY. They are simply a not the middle man in the chain. They have no controle over the stock or the supply chain. Hence why what ever they promised you will always be a maybe. They do not see the live stock coming in or out and even when they claim to arrange delivery it is via the real supplier meaning they only make a request for delivery which is subject to the suppliers own process. That is why when they arrange a delivery it might or might not happen on the day they promised it will. Although this is not under their control any reasonable person would expect they will follow up their own request for stock or delivery with the real supplier and at least give their customers feedback. However instead they are waiting for you to call them to know action is required. I suspect their is no communication between the suppliers and TRADE TAPS. What an absolute nightmare experience.”

Helpful Report

Posted 6 years ago

Hello Jolize Firstly Thank you for your feedback, I'm sorry you feel this way, however, unfortunately, delivery dates from the manufacturer to the warehouses are out of our control, and sometimes can be pushed back, this is why we do advise that these dates are estimated, we do also advise that tradesmen are not booked in until the order has arrived, due to lead times being pushed back etc. Again apologies for the delay in getting the item to you. Kind Regards Trade Taps

Posted 6 years ago

“promised next day delivery. Two days later I had a failed delivery as they went to the incorrect address after waiting in all day. May be a good price but their customer service needs improving if they want to survive a competitive marketplace. I am in the trade and will give them a wide berth in the future and ensure non of my customers use them either.”

Helpful Report

Posted 7 years ago

“Excellent customer service from start to finish. The product was at the best price we could find and yet still a high quality. The packaging was sturdy and protected our product well. The delivery communication was outstanding - even down to giving us a 2 hour time slot and the name of our driver - thank you! Can't fault this company, have been raving about Trade Taps to friends since our product arrived.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your review, We are very pleased to know that you were impressed with our service, we strive to supplier the best of the best whether it be in our customer service department or in the products themselves, we look forward to hearing from your friends! Kindest Regards, TradeTaps

Posted 8 years ago

“These taps are great value for money. They look great and work well . I didn't fit them myself, but there didn't seem to be any problems. Delivery was quick and exactly when they said. I couldn't have hoped for better service.”

Helpful Report

Posted 9 years ago

“Awful !!! Stay away! Horrible service and extremely rude staff !!! The promise next day delivery if an order is placed before 12:00, which I did and the double checked with the Customer Service that it's really next day. The answer was that they cannot do it and deliver the day after. Item was critical but I still could wait. Then I received DPD text that my item will only be delivered after weekend. Called customer service - super rude!!! they told me that they couldn't load the item on time and offered me to pay extra 10% of the order to get in on Saturday or still wait for after weekend or cancel. I suggested that responsible business would absorb extra delivery cost in this situation and not fail the customer and they started laughing. Overall - that's my very worst customer experience ever!”

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Posted 9 years ago

“Good value and super fast delivery”

Helpful Report

Posted 9 years ago

“Statet soft close on website for toilet seat but when it arrived it was not a soft close one. Not recommend this company as not got what I should of got. Extremely disappointed.”

Helpful Report

Posted 7 years ago

Hello Ferit Cakir Thank you for your email, We have looked at your order, and what you ordered online is what you have received, if you would like to return your item and purchase the soft close toilet seat, we will be more than happy to sort this our for you. Kind Regards Trade Taps

Posted 7 years ago

Trade Taps is rated 4.6 based on 1,901 reviews