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Trade Taps Reviews

4.6 Rating 1,901 Reviews

91 %

of reviewers recommend Trade Taps

Company Reviews

4.6

Based on 1,901 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone

Read Trade Taps Reviews

Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Trade Taps 1 star review on 23rd February 2023

Trade Taps 1 star review on 23rd February 2023

Trade Taps 5 star review on 26th April 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware bought a shower screen which was faulty and looked like seconds. I contacted customer service to show them a video of the quality. In addition the 2 holes and screws supplied would have made impossible to hold the heavy glass screen onto the bracket. They would not accept it's return so I had no choice but to do the best with it - I had insert 2 more holes and more screws to secure the screen. False economy to save 10 quid or so compared to high street retailer. Give online retailers a bad name - avoid!”

Trade Taps 1 star review on 23rd February 2023

Trade Taps 1 star review on 23rd February 2023

Posted 1 year ago

“Sadly my order was sent to the wrong address even though it was clearly stated on the invoice. I tried telephoning the company to find out where my order had been delivered but was left hanging on until the phone went dead. DPD delivered it to another address as it had been incorrectly labelled could get hold of them either. They haven’t tried to answer my concerns at all!”

Posted 3 years ago

“AVOID. AVOID. AVOID. Company sells on behalf of suppliers. So, when it goes wrong you are caught between two companies, both not wanting to help. No willingness to help. AVOID. AVOID. AVOID.”

Posted 3 years ago

“No customer service at all. Had to chase to find out what had happened when the order was not delivered on the date specified. Appreciate these are unprecedented times with Covid-19 but an email isn't hard to send to inform us of the situation.”

Posted 4 years ago

“Emailed to say order had been despatched when it hadn’t been, customer services say they’ll look into it and don’t look into it, poor, very poor.”

Posted 4 years ago

“Haven't received the goods yet. I understand circumstances are difficult but first it was going to be Tuesday and then it was going to be Thursday. The day is not over yet but it is 5pm.”

Posted 4 years ago

“This is the first time I’ve actually been asked for a review when I haven’t even received my order! Still waiting weeks later for it to arrive......How many times will I need to chase this up? No wonder I was made to agree to not demand a refund when placing the order!”

Posted 4 years ago

“i requested to collect my taps from Leigh. it took 12 days and 6 emails to find out where to collect from/address . i sent my co-worker to collect because he lived close-by . they refuse to give it to him despite having my invoice. emails and speaking to me on the phone. they wanted me to collect in person. with photo ID and card used to purchase the £30 item . Why was this not clearly stated in the email for collections ?”

Posted 4 years ago

“I have been told on two days now that my delivery has failed Each day I am led to believe that I need to be here to receive my delivery. I have been here all day both days. I spoke to Amy I asked her why the delivery had failed she couldn't tell me so I asked her to find out why. I want to buy from you with confidence but if I can not rely on a good delivery service then I will not be buying from you going forward. Amy didn't respond to me but told me she would get it sent out today I waited again all day. I just received an email from Darius saying my delivery had failed again. I fit bathrooms and kitchens for a living focusing on extensions and renovations this stops me in my tracks. Will someone tell me why the delivery has failed or at least check the delivery address I have sent two emails.”

Posted 4 years ago

“Item purchased was showing 'in stock' then had an email to say 8-15 weeks, then another email 3 weeks, then another email 3 weeks.....cancelled item and I was swiftly refunded.”

Posted 4 years ago

“Very poor communication. Took 11 days to get delivery. Although it was Christmas and New year period, there was no mention on the website or order confirmation email about delay in the delivery, or indeed that the company was closed between 27 December and 2 January. Also, got sent wrong email about the delivery date for someone else's order. No response to my email sent to customer service on 30 December. The phone line to customer service not manned or no automated message. Not sent dispatch email with tracking number until I called the customer helpline. Overall, although the product is very good quality and there is no fault with it, I would avoid company in the future and order from somewhere else even if it is £6 more expensive. Not worth the hassle with Trade Taps.”

Posted 4 years ago

“The product delivered wasn't what I ordered and described on your website - I have been out all afternoon and instead of advising me how you are sorting your error you now want a picture of the box so you can tell Twyford's!!!!!!!!!!!!!!!!!!!!!!”

Posted 4 years ago

“Refused to refund a returned basin. Didn't answer emails. Refused to given the name of the managing director to raise the complaint. Blamed supplier for not allowing them to refund...didn't acknowledge customer relationship is with them not their supplier.”

Posted 4 years ago

“I bought what clearly appears to be advertised on Trade Taps site to be a complete toilet cistern, pan and lid. I bought it here instead of B&Q as the price was better. However, I was only delivered the cistern. I rang and spoke to their customer services and the lady undertood the issue and advised that I needed to explain in an email to them the issue. This proved to be a complete waste of my time. When you buy a toilet cistern on this site the pan is greyed out, when you buy a pan, the cistern in greyed out. When you buy a complete cistern and pan system, both parts are clearly visible. The product I bought showed the entire toilet unit giving the impression you are buying an entire toilet system. To avoid incurring wasted time and cost for both themselves and myself; I also wrote to Trade taps and offered to buy the missing toilet pan and seat from them if they charged me in total the same price that I could have bought it from B&Q for. I felt this was a fair resolution given the lady in customer services said they often price match B&Q as long as you send them evidence the product is available from them. I was really really disappointed when they wrote back and basically said no. In effect, I still have a broken unusable toilet in my house and a cistern that will not fit it. Trade Taps simply do not care about their customers. Am currently seeking legal advice and have been advised I have a very strong case in the small claims court. I feel so strongly about this that I have also provided this information to Trading Standards. In the meantime, my strong advice to anyone is that this company is a case of 'if it's too good to be true, then it definitely is'. They do not care about their customers. In my experience, as long as they have your money, they are not interested in following up any problems. Even when you are trying to meet in the middle to resolve an issue that clearly stems from their poor product descriptions, they simplydo not care. BUY FROM B&Q IT'S A LOT SAFER.”

Posted 4 years ago

“My order has been delivered somewhere else, I have been promised a POD but have not received that one either. Would be good if I received my order as soon as please!”

Posted 4 years ago

“These people selling taps stating Medical use and they have no WRAS approvals and have flexi tails all banned by the NHS Do not buy for Healthcare sector-only fit for a wash room”

Posted 4 years ago

“High postage fee for a delayed delivery. Email to customer service went unanswered.”

Posted 4 years ago

“The items never received. I was waiting 1 month and after that time the company absolutely stop responding to emails and has never delivered the items I have ordered.”

Posted 4 years ago

“After placing order was informed the item was not in stock and it would be 7-10 days before it would be available. Arranged delivery and after the time had elapsed I checked with the courier who did not even have the item. When I contacted Trade Taps blame was placed on the courier not collecting the item but no one had the courtesy to contact me to communicate this information after I had already been waiting in for it. I was told that it would be sent out the next day without an apology or any regard as to whether that would be convenient for me. Nor did I receive any response to my further email. Shambolic service.”

Posted 4 years ago

“incorrect pictures online causing to order wrong item”

Posted 4 years ago

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Trade Taps is rated 4.6 based on 1,901 reviews