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Trade Taps Reviews

4.6 Rating 1,901 Reviews

91 %

of reviewers recommend Trade Taps

Company Reviews

4.6

Based on 1,901 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone

Read Trade Taps Reviews

Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Trade Taps 1 star review on 23rd February 2023

Trade Taps 1 star review on 23rd February 2023

Trade Taps 5 star review on 26th April 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took nearly 3 weeks and 3 deliveries to get what I ordered. With a combination of things just not arriving or arriving damaged it was a shambles. I spend time calling and emailing, I've had emails ignored and those that did reply just didn't do enough to leave me satisfied. My last email to the managing director Tim has still not been answered and it been a further 2 weeks since! I'm not expecting any reply based on how I've been dealt with from the start. Obviously I paid in full over £600 to make the purchase, to offer me my delivery refund of £7 is an absolute joke! A 1% refund?? Well thanks a lot, still leaves me nearly £100 out of pocket for wasting mine and my tradesmens time for which i still had to pay to cancel! Thanks a lot! Will not use again and certainly not recommendation to anyone from me. Thanks for the offer of leaving feedback, I see you're not efficient enough to want to tell everyone how good you are! Regards One unhappy customer.”

Posted 6 years ago

Read Trade Taps Reviews

Hello Sir Upon looking at your order, i can see this arrived damaged, i can also see a note on the order which was placed online that the driver will need to call you as they will need directions to the Address, upon further investigation i can see that the driver was unable to locate your address, due to this, the delivery charge would be refunded. I'm sorry you feel this way, we did put in our best efforts to get the damaged item replaced and delivered as soon as we could. Kind Regards Customer Services

Posted 6 years ago

“Only half my order was delivered”

Posted 6 years ago

“Bath supplied without legs - website description unclear ("Rectangular Bath is supplied complete with No Grips and bath legs.") and no attempt made by sales team to rectify issue.”

Posted 6 years ago

Read Trade Taps Reviews

Hello Ruth Thank you for your message, I'm sorry you feel this way, your comments have been noted to ensure this does not happen again. Best Wishes Trade Taps

Posted 6 years ago

“Not taking ownership of errors in supply of items”

Posted 6 years ago

“I had huge the misfortune of buying some items from this company and whay an enormous mess they made of the order. I contacted the director Tom Ford and he was ineffective. Do not buy here if you value you time and sanity!”

Posted 6 years ago

Read Trade Taps Reviews

Hello I'm sorry you feel this way, i have looked at your order and i can see that there was a slight mix up to which was rectified. Unfortunately on occasion mix ups can happen and i can only apologise for it. Best wishes Trade Taps

Posted 6 years ago

“Lost my goods and could not arrange a new set in time for my meeting which left me at risk of losing a £150,000 contract!”

Posted 7 years ago

“I placed an order on 25th February 2017 and got told by TradeTaps/Dramco on 2nd March that the item I ordered was out of stock - why wasn't this known on 25th February? Anyway, I cancelled the order and it took 11 days for someone to get round to providing a refund.”

Posted 7 years ago

Read Trade Taps Reviews

Hello Neil Thank you for your email, Unfortunately items do become out of stock when processing orders, in regards to your refund, we were very busy at the end of February beginning of march, so i am very sorry that we took a little bit longer to provide your refund. Best Wishes Customer Services

Posted 7 years ago

“shocking experience unfortunately: website image wrong, called to double-check and get order right for what I needed. All confirmed, wrong product delivered, day's labour wasted, delay, inconvenience and”

Posted 7 years ago

Read Trade Taps Reviews

Hi Darren I'm sorry you feel this way, it does appear a mistake occurred and i'm really sorry about this, we have collected this item, and as soon as it arrives back with out warehouse and it have been booked back in, we will of course process your refund. We apologise for the inconvenience caused. Kind Regards Trade Taps

Posted 7 years ago

“Statet soft close on website for toilet seat but when it arrived it was not a soft close one. Not recommend this company as not got what I should of got. Extremely disappointed.”

Posted 7 years ago

Read Trade Taps Reviews

Hello Ferit Cakir Thank you for your email, We have looked at your order, and what you ordered online is what you have received, if you would like to return your item and purchase the soft close toilet seat, we will be more than happy to sort this our for you. Kind Regards Trade Taps

Posted 7 years ago

“ORDER NO 4010404 I RECEIVED A DAMAGED TAP £130.00 FROM YOU WHICH YOU FAIL TO DO ANYTHING ABOUT I HAVE EMAILED/TELEPHONED YOU NO ANSWERS JUST TODAY TO TELL ME YOU ARE NOT GOING TO DO ANYTHING ABOUT IT I HAVE ASKED TO SPEAK TO A MANAGER NO ONE AVAILABLE YOUR CUSTOMER SERVICES ARE VERY POOR. ALL I ASKED FOR WAS AN UNDAMAGED TAP FOR WHICH I PAID FOR I INTEND TO TAKE THIS FURTHER”

Posted 7 years ago

Read Trade Taps Reviews

Hello Mrs Hendry Thank you for your email, as notified, this has since been resolved. Best Wishes Trade Taps

Posted 7 years ago

“very poor customer service: one of the item that they delivered had a part that was broken. When I contacted them they offered me to replace it, as "they strive to provide the best customer experience" - I was very positively impressed. Unfortunately what it should have taken 2 days is still going on 3 weeks later. After about 2 weeks I finally received the part, only to found out that they sent the wrong one. Third week in and I am still waiting for the part, and every time i contact them "Amy" sounds very stroppy and annoyed by the fact that I am chasing this up. At the end after a bit of research I found out the right part code so I contacted Geberit (the item producer) myself, paid for the part and express delivery (it all took only £20 and 2 days wait). What i found mostly disappointing is their lack of product knowledge and procurement processes: if they had told me on day one "this is the exact part code and this is how you can get it in 2 days" I would have gone for it. They are cheaper than others, true, but my experience with them hasn't been good at all. I won't be using them again”

Posted 7 years ago

Read Trade Taps Reviews

Hello Fabrizio I apologise that you feel this way, unfortunately this took a little while longer as we had to contact our supplier, who then had to contact Geberit, i can assure you we chased our supplier daily in regards to your order. this kind of incident does not occur very often, and i apologise for the inconvenience this may have caused you. Kind Regards Customer Services

Posted 7 years ago

“promised next day delivery. Two days later I had a failed delivery as they went to the incorrect address after waiting in all day. May be a good price but their customer service needs improving if they want to survive a competitive marketplace. I am in the trade and will give them a wide berth in the future and ensure non of my customers use them either.”

Posted 7 years ago

“Next day delivery took 3 days, had to ring daily to be told I would receive order the following day, which didn't happen. I've lodged a complaint and received an e-mail stating I would have a response in 2 hours...6 days later still nothing”

Posted 7 years ago

“This has come through asking for a review on my order. Only thing is I cannot give any feedback as one week on and I am still waiting for my order! Will comment once I have received it so hence only as yet the 1star”

Posted 7 years ago

Read Trade Taps Reviews

Good Afternoon Ms Pollyn, Thank you for your feedback. Sorry to hear about the delay with your order, hopefully this all came through for you in the end. We do apologise for this and hope this hasn't put you off using us again. All the best, TradeTaps

Posted 7 years ago

“Conponent in a geberit flush system failed contacted so called customer services and was advised the required spare was available on the agents desk ie i have one in my hand !! However getting them to send it out is another matter, sent 2 email requests and have been ignored DO NOT USE THIS COMPANY very unprofessional!!”

Posted 8 years ago

“(1) Despite website saying that orders can be delivered in a "short " time, we waited over 10 days before any sign of a delivery was forthcoming. (2) Eventually given a delivery date and told to wait in all day. They could not give us a delivery time, either morning or afternoon and didn't seem to know who was even going to delivery it. No such delivery came. No courtesty of an email or telephone call to explain reason for non delivery. No-one around at the weekend. We have never had any replies to our emails requesting further clarification of delivery dates. When we eventually got through to someone, we were always promised a call back with an up date. These invariably came approximately 3-7 days later. Eventually got delivery only to find a part missing. Again further waiting while someone would "call us back" Again told to wait for delivery which never arrived. Eventually item arrived next day but was broken - so managed to find the delivery firm Ideal bathrooms, who seemed to be more on the ball and dealt with this matter promptly and efficiently, something that TradeTaps seem to be missing. We were even gave us a delivery slot by Ideal Bathrooms and they also confirmed who would be delivering to us. We would never used Trade Taps again and not recommend Trade Taps to any future clients or anyone for that matter.”

Posted 8 years ago

“I recieved my order from trade taps in a damaged box. The item was returned in the same box (slightly late because I was on holiday) and a more expensive item ordered. They did not refund me the original amount as they claimed that I damaged the packaging. They waited for several months before informing me that the would not refund this item. I would not use this company again. Their customer service is non existant. I found them to be rude and evasive.”

Posted 8 years ago

“The company refused to honour its GUARANTEED PRICE MATCH on a sink they are selling for £170. I found the exact same item on another website for £134.”

Posted 8 years ago

Read Trade Taps Reviews

Good Afternoon Robert, Thank you for your review, As discussed on the phone we agree our price is £170.00 and we charge £7.00 delivery for the item in question but after investigation for the price match, we have noticed that the company you are price matching for charge extortionately for delivery which would be were they are making the difference up to appear cheaper. We do try our best to price match our products, unfortunately in the circumstance we cannot, All the Best TradeTaps

Posted 8 years ago

“Product arrived promptly. It was however defective. I called Tradetaps and spoke to Tim the manager who said we should send a photo. Upon receipt of the photos I was sent a curt email being told I needed to tell them of issues within 24 hours of delivery. Both unreasonable and I'm sure not legal? I contacted abode (the manufacturer) direct who have sent me a replacement. They were brilliant. Shoddy, duplicit and lazy. What a shame.”

Posted 8 years ago

Read Trade Taps Reviews

Good Afternoon David, Thank you for your review, We apologise that you feel your experience with us was not satisfactory as per our Terms & conditions we do ask that received good are opened and checked within the first 24-48 hours of receiving them. However I'm glad to hear that Abode were able to resolve the situation for you and again I can only but apologise that we could not help further with this issue. All the Best, TradeTaps.

Posted 8 years ago

“Awful !!! Stay away! Horrible service and extremely rude staff !!! The promise next day delivery if an order is placed before 12:00, which I did and the double checked with the Customer Service that it's really next day. The answer was that they cannot do it and deliver the day after. Item was critical but I still could wait. Then I received DPD text that my item will only be delivered after weekend. Called customer service - super rude!!! they told me that they couldn't load the item on time and offered me to pay extra 10% of the order to get in on Saturday or still wait for after weekend or cancel. I suggested that responsible business would absorb extra delivery cost in this situation and not fail the customer and they started laughing. Overall - that's my very worst customer experience ever!”

Posted 9 years ago

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Trade Taps is rated 4.6 based on 1,901 reviews