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Trade Taps Reviews

4.6 Rating 1,962 Reviews
89 %
of reviewers recommend Trade Taps
Company Reviews Questions Metrics
4.6
Based on 1,962 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone
Read Trade Taps Reviews
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Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Anonymous
Verified Buyer
“Very poor communication. Took 11 days to get delivery. Although it was Christmas and New year period, there was no mention on the website or order confirmation email about delay in the delivery, or indeed that the company was closed between 27 December and 2 January. Also, got sent wrong email about the delivery date for someone else's order. No response to my email sent to customer service on 30 December. The phone line to customer service not manned or no automated message. Not sent dispatch email with tracking number until I called the customer helpline. Overall, although the product is very good quality and there is no fault with it, I would avoid company in the future and order from somewhere else even if it is £6 more expensive. Not worth the hassle with Trade Taps.”
Helpful Report
Posted 6 years ago
Nigel Clark
Verified Buyer
“The product delivered wasn't what I ordered and described on your website - I have been out all afternoon and instead of advising me how you are sorting your error you now want a picture of the box so you can tell Twyford's!!!!!!!!!!!!!!!!!!!!!!”
Helpful Report
Posted 6 years ago
Jim
Verified Reviewer
“Refused to refund a returned basin. Didn't answer emails. Refused to given the name of the managing director to raise the complaint. Blamed supplier for not allowing them to refund...didn't acknowledge customer relationship is with them not their supplier.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I bought what clearly appears to be advertised on Trade Taps site to be a complete toilet cistern, pan and lid. I bought it here instead of B&Q as the price was better. However, I was only delivered the cistern. I rang and spoke to their customer services and the lady undertood the issue and advised that I needed to explain in an email to them the issue. This proved to be a complete waste of my time. When you buy a toilet cistern on this site the pan is greyed out, when you buy a pan, the cistern in greyed out. When you buy a complete cistern and pan system, both parts are clearly visible. The product I bought showed the entire toilet unit giving the impression you are buying an entire toilet system. To avoid incurring wasted time and cost for both themselves and myself; I also wrote to Trade taps and offered to buy the missing toilet pan and seat from them if they charged me in total the same price that I could have bought it from B&Q for. I felt this was a fair resolution given the lady in customer services said they often price match B&Q as long as you send them evidence the product is available from them. I was really really disappointed when they wrote back and basically said no. In effect, I still have a broken unusable toilet in my house and a cistern that will not fit it. Trade Taps simply do not care about their customers. Am currently seeking legal advice and have been advised I have a very strong case in the small claims court. I feel so strongly about this that I have also provided this information to Trading Standards. In the meantime, my strong advice to anyone is that this company is a case of 'if it's too good to be true, then it definitely is'. They do not care about their customers. In my experience, as long as they have your money, they are not interested in following up any problems. Even when you are trying to meet in the middle to resolve an issue that clearly stems from their poor product descriptions, they simplydo not care. BUY FROM B&Q IT'S A LOT SAFER.”
Helpful Report
Posted 6 years ago
Tarja Kesanto
Verified Buyer
“My order has been delivered somewhere else, I have been promised a POD but have not received that one either. Would be good if I received my order as soon as please!”
Helpful Report
Posted 6 years ago
Mike Connolly
Verified Reviewer
“These people selling taps stating Medical use and they have no WRAS approvals and have flexi tails all banned by the NHS Do not buy for Healthcare sector-only fit for a wash room”
Helpful Report
Posted 6 years ago
Catherine Newell
Verified Buyer
“High postage fee for a delayed delivery. Email to customer service went unanswered.”
Helpful Report
Posted 6 years ago
Krzysztof Jaworowski
Verified Reviewer
“The items never received. I was waiting 1 month and after that time the company absolutely stop responding to emails and has never delivered the items I have ordered.”
Helpful Report
Posted 6 years ago
Lara Prothero-Whittaker
Verified Buyer
“After placing order was informed the item was not in stock and it would be 7-10 days before it would be available. Arranged delivery and after the time had elapsed I checked with the courier who did not even have the item. When I contacted Trade Taps blame was placed on the courier not collecting the item but no one had the courtesy to contact me to communicate this information after I had already been waiting in for it. I was told that it would be sent out the next day without an apology or any regard as to whether that would be convenient for me. Nor did I receive any response to my further email. Shambolic service.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“incorrect pictures online causing to order wrong item”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“First time customer. Avoid this company, terrible service. May be cheaper than most, but you get what you pay for. Cheapest is not always the best. My advice, spend the few extra pounds with a different company that will value your custom. On the 30th April I placed an order via the web site for shower taps. The following day I phoned the customer services to check when I would receive delivery. I was told these were in stock and would be with me the following day, Great news, impressive so far. I went ahead and booked a plumber to come and fit the taps. Later that day I received an e-mail saying the taps were out of stock, Really disappointed, phoned Customer service to get a refund and was told this will take up to 5 days. I was not happy, and expressed my feelings to Xavier in customer services. No apology, just a condesending tone and then hung up on me. Well done Trade Taps, great way to win new customers. Suggest you look at your internal stock inventory system. You really don't want to be telling customer items are in stock, taking their money and then telling them is out of stock. I will certainly not be coming back and will be telling all my friends and family to steer clear of Trade Taps.”
Helpful Report
Posted 6 years ago
Lavinia NEILSON
Verified Buyer
“You have send the wrong basin. The order was for Armitage Shanks Marlow 21 under basin I received an Orbit 21 I have spoken to Amy who assured me she would sort it out & I have nothing back from your company. I need to return the Orbit and receive my money back. We are living with no basin while waiting for your company to bother to contact me. I am not impressed!”
Helpful Report
Posted 6 years ago
George
Verified Reviewer
“If a mistake is made by this company, they want their customers to sort it out at their customers inconvenience and expense, their website has issues that can cause you to order the wrong goods and they don't care. A member of their staff also blatantly lied to me. They are a middle man operation with a website and no stock as far as I can work out. AVOID..... If you have any issues you will be lucky to get any decent service.”
Helpful Report
Posted 7 years ago
Duncan Greenaway
Verified Buyer
“I ordered the goods to be delivered on 14th February and they were not delivered until 15th as I missed a confirmation phonecall. Nothing on the website says I would receive a confirmation call. If I order something I expect to receive it when I booked to receive it without the need of a further confirmation. Unless I phone you to cancel the order I want the goods. This has caused me great inconvenience having to take the day off work to be home to receive the goods and the plumber I had booked then not being able to fit the part as it arrived to late and he had to cancel, costing me more money and having to wait a further 2 weeks without a shower until he is available next. I also believe you have now sent me 2 showers as I believe one has gone to my work as well as the one I have received at home. Not a good first experience of your company.”
Helpful Report
Posted 7 years ago
James Purves
Verified Buyer
“I ordered a bathroom wall unit and sink. The website gave a guaranteed delivery date which I paid for.This date came and went. Another 2 days later I called to enquire. I was subsequently advised after a long wait on phone that the courier only delivers on Monday’s? So guaranteed delivery isn’t what it seems. It will now be delivered a week late if this date can be relied upon. I had booked my plumber and have had to cancel. Very disappointed. Company website seems easy to use but excuses are lousy when something goes wrong.”
Helpful Report
Posted 7 years ago
Edward Thompson
Verified Buyer
“You've asked me to review you and you haven't delivered my tap yet!!! E Thompson”
Helpful Report
Posted 7 years ago
Andy G
Verified Reviewer
“Used this company previously and had a good experience. No such luck this time! Ordered a bath only to find out on the day it was being fitted there was a large crack in it. Called customer services to be told it's past it's 48 hrs damage notice period and unable to do anything about it. Case closed. Word to people thinking about purchasing from here, unwrap everything and check it otherwise you could end up with a nasty surprise!! Now £300 out of pocket. Also found that if items are not in stock you need to keep on top of them as they won't keep you informed. Poor service!!!! Screwfix all the way for me.”
Helpful Report
Posted 7 years ago
Mrs N M Roberts
Verified Buyer
“I placed my order on the basis that delivery would take about a week, as advertised on the website. Having paid for it, the next day I got an email telling me my item was out of stock and would take "approximately" two weeks - i.e. they had no idea when I'd get it. I immediately replied cancelling the order and requesting a refund. So what I get, three days later, is a request to rate the company! Nothing about my cancellation request or my refund, just a "please praise us lots and maybe win a voucher". Sorry, guys.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Problems with delivery. Then wrong item delivered failing to match product description. Failure to return calls. Unable to supply the actual product that they purport to be selling. Had to return wrong item at own expense to obtain a slow refund. Then 10 days after returning the item they arrive to collect it. Worst customer service I have experienced in 60 years. Still advertising the product that they could not supply on their website. Very disappointing from start to finish.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“The item I ordered had parts missing. These things happen but it was a nightmare trying to get Trade Taps to source and deliver either a replacement item or the missing parts. Eventually I asked for a refund which was agreed, but despite returning the item, it was more work by me to actually get the money refunded. The problem seems to be one of total inefficiency rather than a lack of honesty. It's not how a company does when the order goes right that counts but how they perform when something goes wrong! Seriously life is to short to waste this much of it on what should have been a simple transaction!”
Helpful Report
Posted 7 years ago
Trade Taps is rated 4.6 based on 1,962 reviews
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