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Trade Taps Reviews

4.6 Rating 1,937 Reviews
90 %
of reviewers recommend Trade Taps
Company Reviews Questions Metrics
4.6
Based on 1,937 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone
Read Trade Taps Reviews
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Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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David Joel
Verified Buyer
“Product arrived promptly. It was however defective. I called Tradetaps and spoke to Tim the manager who said we should send a photo. Upon receipt of the photos I was sent a curt email being told I needed to tell them of issues within 24 hours of delivery. Both unreasonable and I'm sure not legal? I contacted abode (the manufacturer) direct who have sent me a replacement. They were brilliant. Shoddy, duplicit and lazy. What a shame.”
Helpful Report
Posted 10 years ago
Good Afternoon David, Thank you for your review, We apologise that you feel your experience with us was not satisfactory as per our Terms & conditions we do ask that received good are opened and checked within the first 24-48 hours of receiving them. However I'm glad to hear that Abode were able to resolve the situation for you and again I can only but apologise that we could not help further with this issue. All the Best, TradeTaps.
Posted 10 years ago
NNat
Unverified Reviewer
“Awful !!! Stay away! Horrible service and extremely rude staff !!! The promise next day delivery if an order is placed before 12:00, which I did and the double checked with the Customer Service that it's really next day. The answer was that they cannot do it and deliver the day after. Item was critical but I still could wait. Then I received DPD text that my item will only be delivered after weekend. Called customer service - super rude!!! they told me that they couldn't load the item on time and offered me to pay extra 10% of the order to get in on Saturday or still wait for after weekend or cancel. I suggested that responsible business would absorb extra delivery cost in this situation and not fail the customer and they started laughing. Overall - that's my very worst customer experience ever!”
Helpful Report
Posted 10 years ago
Trade Taps is rated 4.6 based on 1,937 reviews
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