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Trade Taps Reviews

4.6 Rating 1,937 Reviews
90 %
of reviewers recommend Trade Taps
Company Reviews Questions Metrics
4.6
Based on 1,937 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone
Read Trade Taps Reviews
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Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Ahmad
Unverified Reviewer
“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:โžก๏ธ email ๐ฌ๐ฎ๐ฉ๐ซ๐ž๐ฆ๐ž๐š๐ฌ๐ฌ๐ž๐ญ๐ฌ๐ซ๐ž๐œ๐จ๐ฏ๐ž๐ซ๐ฒ๐Ÿ‘๐Ÿ–๐Ÿ๐Ÿ“@๐ ๐ฆ๐š๐ข๐ฅ.๐œ๐จ๐ฆ through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: โ€ช+54ย -9ย -3-7-5-1-ย 4-7โ€‘8-7-4-6โ€ฌ”
Helpful Report
Posted 10 months ago
Moses
Unverified Reviewer
“I transferred 5k USDC from one of my accounts too , I can clearly see that the transaction is confirmed on blockchain but the balance is not reflected on my CoinDCX portal. It's a scam these guys are running. Their customer support is also not responsive. Fortunately, I have been able to get my money back from them with the help of a recovery agency called โ“ขโ“คโ“Ÿโ“กโ“”โ“œโ“”โ“โ“ขโ“ขโ“”โ“ฃโ“ขโ“กโ“”โ“’โ“žโ“ฅโ“”โ“กโ“จโ‘ขโ‘งโ‘ โ‘ค@โ“–โ“œโ“โ“˜โ“›.โ“’โ“žโ“œ Anyone in a similar situation and need help should contact this agency.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Beware bought a shower screen which was faulty and looked like seconds. I contacted customer service to show them a video of the quality. In addition the 2 holes and screws supplied would have made impossible to hold the heavy glass screen onto the bracket. They would not accept it's return so I had no choice but to do the best with it - I had insert 2 more holes and more screws to secure the screen. False economy to save 10 quid or so compared to high street retailer. Give online retailers a bad name - avoid!”
Trade Taps 1 star review on 23rd February 2023 Trade Taps 1 star review on 23rd February 2023
Helpful Report
Posted 2 years ago
Elizabeth Mear
Verified Buyer
“Sadly my order was sent to the wrong address even though it was clearly stated on the invoice. I tried telephoning the company to find out where my order had been delivered but was left hanging on until the phone went dead. DPD delivered it to another address as it had been incorrectly labelled could get hold of them either. They havenโ€™t tried to answer my concerns at all!”
Helpful Report
Posted 4 years ago
Mark Kearns
Verified Buyer
“AVOID. AVOID. AVOID. Company sells on behalf of suppliers. So, when it goes wrong you are caught between two companies, both not wanting to help. No willingness to help. AVOID. AVOID. AVOID.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“No customer service at all. Had to chase to find out what had happened when the order was not delivered on the date specified. Appreciate these are unprecedented times with Covid-19 but an email isn't hard to send to inform us of the situation.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Emailed to say order had been despatched when it hadnโ€™t been, customer services say theyโ€™ll look into it and donโ€™t look into it, poor, very poor.”
Helpful Report
Posted 5 years ago
Barry Andrew
Verified Buyer
“Haven't received the goods yet. I understand circumstances are difficult but first it was going to be Tuesday and then it was going to be Thursday. The day is not over yet but it is 5pm.”
Helpful Report
Posted 5 years ago
Sophie Anderson
Verified Buyer
“This is the first time Iโ€™ve actually been asked for a review when I havenโ€™t even received my order! Still waiting weeks later for it to arrive......How many times will I need to chase this up? No wonder I was made to agree to not demand a refund when placing the order!”
Helpful Report
Posted 5 years ago
Afzaal Khan
Verified Buyer
“i requested to collect my taps from Leigh. it took 12 days and 6 emails to find out where to collect from/address . i sent my co-worker to collect because he lived close-by . they refuse to give it to him despite having my invoice. emails and speaking to me on the phone. they wanted me to collect in person. with photo ID and card used to purchase the ยฃ30 item . Why was this not clearly stated in the email for collections ?”
Helpful Report
Posted 5 years ago
Steve Higgins
Verified Buyer
“I have been told on two days now that my delivery has failed Each day I am led to believe that I need to be here to receive my delivery. I have been here all day both days. I spoke to Amy I asked her why the delivery had failed she couldn't tell me so I asked her to find out why. I want to buy from you with confidence but if I can not rely on a good delivery service then I will not be buying from you going forward. Amy didn't respond to me but told me she would get it sent out today I waited again all day. I just received an email from Darius saying my delivery had failed again. I fit bathrooms and kitchens for a living focusing on extensions and renovations this stops me in my tracks. Will someone tell me why the delivery has failed or at least check the delivery address I have sent two emails.”
Helpful Report
Posted 5 years ago
Dawn Gardiner
Verified Buyer
“Item purchased was showing 'in stock' then had an email to say 8-15 weeks, then another email 3 weeks, then another email 3 weeks.....cancelled item and I was swiftly refunded.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Very poor communication. Took 11 days to get delivery. Although it was Christmas and New year period, there was no mention on the website or order confirmation email about delay in the delivery, or indeed that the company was closed between 27 December and 2 January. Also, got sent wrong email about the delivery date for someone else's order. No response to my email sent to customer service on 30 December. The phone line to customer service not manned or no automated message. Not sent dispatch email with tracking number until I called the customer helpline. Overall, although the product is very good quality and there is no fault with it, I would avoid company in the future and order from somewhere else even if it is ยฃ6 more expensive. Not worth the hassle with Trade Taps.”
Helpful Report
Posted 5 years ago
Nigel Clark
Verified Buyer
“The product delivered wasn't what I ordered and described on your website - I have been out all afternoon and instead of advising me how you are sorting your error you now want a picture of the box so you can tell Twyford's!!!!!!!!!!!!!!!!!!!!!!”
Helpful Report
Posted 5 years ago
Jim
Verified Reviewer
“Refused to refund a returned basin. Didn't answer emails. Refused to given the name of the managing director to raise the complaint. Blamed supplier for not allowing them to refund...didn't acknowledge customer relationship is with them not their supplier.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I bought what clearly appears to be advertised on Trade Taps site to be a complete toilet cistern, pan and lid. I bought it here instead of B&Q as the price was better. However, I was only delivered the cistern. I rang and spoke to their customer services and the lady undertood the issue and advised that I needed to explain in an email to them the issue. This proved to be a complete waste of my time. When you buy a toilet cistern on this site the pan is greyed out, when you buy a pan, the cistern in greyed out. When you buy a complete cistern and pan system, both parts are clearly visible. The product I bought showed the entire toilet unit giving the impression you are buying an entire toilet system. To avoid incurring wasted time and cost for both themselves and myself; I also wrote to Trade taps and offered to buy the missing toilet pan and seat from them if they charged me in total the same price that I could have bought it from B&Q for. I felt this was a fair resolution given the lady in customer services said they often price match B&Q as long as you send them evidence the product is available from them. I was really really disappointed when they wrote back and basically said no. In effect, I still have a broken unusable toilet in my house and a cistern that will not fit it. Trade Taps simply do not care about their customers. Am currently seeking legal advice and have been advised I have a very strong case in the small claims court. I feel so strongly about this that I have also provided this information to Trading Standards. In the meantime, my strong advice to anyone is that this company is a case of 'if it's too good to be true, then it definitely is'. They do not care about their customers. In my experience, as long as they have your money, they are not interested in following up any problems. Even when you are trying to meet in the middle to resolve an issue that clearly stems from their poor product descriptions, they simplydo not care. BUY FROM B&Q IT'S A LOT SAFER.”
Helpful Report
Posted 5 years ago
Tarja Kesanto
Verified Buyer
“My order has been delivered somewhere else, I have been promised a POD but have not received that one either. Would be good if I received my order as soon as please!”
Helpful Report
Posted 5 years ago
Mike Connolly
Verified Reviewer
“These people selling taps stating Medical use and they have no WRAS approvals and have flexi tails all banned by the NHS Do not buy for Healthcare sector-only fit for a wash room”
Helpful Report
Posted 5 years ago
Catherine Newell
Verified Buyer
“High postage fee for a delayed delivery. Email to customer service went unanswered.”
Helpful Report
Posted 5 years ago
Krzysztof Jaworowski
Verified Reviewer
“The items never received. I was waiting 1 month and after that time the company absolutely stop responding to emails and has never delivered the items I have ordered.”
Helpful Report
Posted 6 years ago
Trade Taps is rated 4.6 based on 1,937 reviews
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