Login
Start Free Trial Are you a business?? Click Here

Trade Taps Reviews

4.6 Rating 1,923 Reviews
91 %
of reviewers recommend Trade Taps
Company Reviews Questions Metrics
4.6
Based on 1,923 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone
Read Trade Taps Reviews
Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Greg Harlock
Verified Buyer
“Absolutely first class service. Best price I could find on the internet and free delivery within 24 hrs.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Quick, efficient service”
Helpful Report
Posted 6 years ago
Philip Hendry
Verified Buyer
“Easy to order,super fast delivery and a quality product.”
Helpful Report
Posted 6 years ago
Mark Shillito
Verified Buyer
“Due delivery 19 October 22 October still not got it and they don't know where it is”
Helpful Report
Posted 6 years ago
Andrew Cressey
Verified Buyer
“Ordered and swliveeed the next day. Great speedy service”
Helpful Report
Posted 6 years ago
Stephen Oram
Verified Buyer
“Received a set of taps but turned out they were faulty following speaking to a plumber and the manufacturer. Returned them (at my own expense) within 7 days but after 2 weeks of chasing eventually advised that they wouldn’t refund as the taps were scratched. I advised (the shocking) customer services that as per my rights, I can return the taps within 30 days for a full refund as they were faulty and not fit for purpose to which they claim it’s the responsibility of the manufacturer to replace the faulty item. The only offer was to collect the faulty taps at my own expense so they currently sit at their warehouse whilst I have to sort this out. Currently trying to claim back via the credit card but if not then it’s the small claims court. Should have checked on Trustpilot and seen they have a 2/5 star review and I’m one of many regretful customers. Avoid at all cost! They’re cheap for a reason - after sales service is rubbish and they have no idea of their legal obligations under the consumer rights act.”
Helpful Report
Posted 6 years ago
Good Evening Mr Oram, Thank you for your review, we aim to deal with everything as swiftly as we can, i would like to clarify that we have no issue in refunding faulty products it just has to go through a process. When we processed your returned there was no information detailing it was faulty just a return, and as it had been fitted we are in our right not to refund! it had been scratched and was not resalable. I'm sure you would appreciate, if we processed a refund on every return because someone says it's faulty we would lose money as a business. We suggested that you provide us with a Grohe fault reference to speed things up to which we haven't had a response. I can see from your last email to the customer services team, that Grohe UK have kindly sent you a free of charge replacement. I'm sorry that we haven't been able to rectify the refund or supply you with a new product in a timely manner but as a business there are processes that we have to follow. Tim Ford Managing Director.
Posted 6 years ago
Philip Rowan
Verified Buyer
“Great range of top quality brands and products at great prices. Delivery was prompt too. Recommended.”
Helpful Report
Posted 6 years ago
Steve Davies
Verified Buyer
“Had a slight problem to begin with as my order was not on the delivery vehicle as scheduled. However I contacted the customer service team and all was rectified. My order was on the next scheduled delivery to my area and everything is great. I commend the team on its good service. I would shop with this company again.”
Helpful Report
Posted 6 years ago
Bradley McGill
Verified Buyer
“Delivered on time and great price”
Helpful Report
Posted 6 years ago
Glyn Halliman
Verified Buyer
“Order No #4023161 dated 3.10.18 You took payment of £150.67 for a tap which is out of stock and have not replied to 2 e mails from me asking why you took payment knowing you had no tap. Tap is due back in stock on 22.10.18 according to the vague reply you gave me on 10.10.18, which was marked "Complete" !!!. Please either arrange for urgent delivery of tap or refund my payment. Thank you. Mr Glyn Halliman”
Helpful Report
Posted 6 years ago
Andrea Keenan
Verified Buyer
“Spoke to someone at customer services who was very helpful. Tap ordered late Friday night delivered Thursday. Excellent service.”
Helpful Report
Posted 6 years ago
Jonathan Edwards
Verified Buyer
“Excellent price for the shower and very quick delivery by DPD courier.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Fantastic service all round - thank you!”
Helpful Report
Posted 6 years ago
Alan Creighton
Verified Buyer
“Great price and quick delivery”
Helpful Report
Posted 6 years ago
Clive Brady
Verified Buyer
“Excellent product, price and service”
Helpful Report
Posted 6 years ago
RITA BEAN
Verified Buyer
“Iordered 2 toilet seats and they came the next day ,such good service ,would use again”
Helpful Report
Posted 6 years ago
Julie Rice
Verified Buyer
“Very quick delivery, item as expected. Well priced in comparison to others.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Good price and delivery”
Helpful Report
Posted 6 years ago
Nina Zargar
Verified Buyer
“The tap is as described in the home page. Cheaper then any other retailer. Delivery was fast. No hassle. Thank you”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Easy to order & very fast delivery!”
Helpful Report
Posted 6 years ago
Trade Taps is rated 4.6 based on 1,923 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request