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Trade Taps Reviews

4.6 Rating 1,923 Reviews
91 %
of reviewers recommend Trade Taps
Company Reviews Questions Metrics
4.6
Based on 1,923 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone
Read Trade Taps Reviews
Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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John Nicholson
Verified Buyer
“Bought on line as website quoted 3 items in stock but when confirmation of order arrived by email it was to say the item was out of stock .This was confirmed over the telephone with an unconfirmed 3to 5 day delivery expected.Being without a kitchen tap for an unpredictable length of time was unacceptable and hence the order was cancelled. Had the stock information been accurately displayed at the time of purchase then the order would never have been placed in the first place .”
Helpful Report
Posted 6 years ago
Brian Dorset
Verified Buyer
“Great product and great service at a great price.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I called prior to making the purchase and spoke to a very helpful lady, who took the time to check out in the manufacturer's specifications on the product to make sure it was what I needed.”
Helpful Report
Posted 6 years ago
Malcolm Matthews
Verified Buyer
“saved lots of money buying from trade taps ordered Monday morning delivered Tuesday afternoon ,exultant service .”
Helpful Report
Posted 6 years ago
Nick Lovelock
Verified Buyer
“Great price, kept well informed, and quick. Could not ask for more.”
Helpful Report
Posted 6 years ago
Boris Boskovic
Verified Buyer
“Good price, prompt delivery and customer service even when had to return the item because of my own mistake when ordering”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Website is easy to use and contains all the info on individual products. Delivery was free and I received the goods within, 2 days”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Service and the price was really good, fast delivery and best price on the net.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Easy online purchase with efficient delivery.”
Helpful Report
Posted 6 years ago
David Hawkins
Verified Buyer
“Rapid delivery Quality product”
Helpful Report
Posted 6 years ago
Gary Hatten
Verified Buyer
“Exactly what I ordered and delivered exactly when they said they would”
Helpful Report
Posted 6 years ago
Georgina Shearer
Verified Buyer
“Quick delivery and product was as expected.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“The item I ordered had parts missing. These things happen but it was a nightmare trying to get Trade Taps to source and deliver either a replacement item or the missing parts. Eventually I asked for a refund which was agreed, but despite returning the item, it was more work by me to actually get the money refunded. The problem seems to be one of total inefficiency rather than a lack of honesty. It's not how a company does when the order goes right that counts but how they perform when something goes wrong! Seriously life is to short to waste this much of it on what should have been a simple transaction!”
Helpful Report
Posted 6 years ago
Ian Williams
Verified Buyer
“Easy ordering and friendly delivery driver”
Helpful Report
Posted 6 years ago
Stephen Roberts
Verified Buyer
“superb advice and simple ordering over the phone, and delivery 24 hrs ahead of scheduled. Highly recommended”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Product description in website was clear and helpful, but status of shipment cannot be tracked hence only 3 stars.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered a Grohe Rainshower Ceiling F10, and was delivered a Rainshower F10. The difference lies in the mounting. My delivery note says Rainshower Ceiling F10 with the product code for the Rainshower F10. The company refuses to pay return costs as the claim to have delivered the correct product based on the product number. I unsuccessfully tried to convince a very rude customer services representative that as a customer I rely on the product description and product picture and cannot be expected to double check the product numbers for every oder I make. In fairness, I have to say that the person I spoke to first, before the case was handed over to customer services was very helpful and tried to exchange the product which was unfortunately not possible. Be aware, that TradeTaps relies heavily on drop shipment meaning that orders are fulfilled by third parties and make sure you double check all product numbers when you decide to order. Otherwise, you might well end up with a toilet instead of a shower. The product number counts!!”
Helpful Report
Posted 6 years ago
Joanna Fraser
Verified Buyer
“I was chuffed enough when I found the item I was looking for on Trade Taps then double chuffed when it was better priced than I’d found on other sites. Delivery was quick, within a couple of days, the delivery came when the update emails said it would and the delivery man was professional and informative. I wouldn’t hesitate to use Trade Taps again.”
Helpful Report
Posted 6 years ago
Walter Bickmore
Verified Buyer
“Delivery and service was excellent”
Helpful Report
Posted 6 years ago
Peter Cosford
Verified Buyer
“Efficient and professional service”
Helpful Report
Posted 6 years ago
Trade Taps is rated 4.6 based on 1,923 reviews
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