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Trade Taps Reviews

4.6 Rating 1,923 Reviews
91 %
of reviewers recommend Trade Taps
Company Reviews Questions Metrics
4.6
Based on 1,923 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone
Read Trade Taps Reviews
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Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Andy G
Verified Reviewer
“Used this company previously and had a good experience. No such luck this time! Ordered a bath only to find out on the day it was being fitted there was a large crack in it. Called customer services to be told it's past it's 48 hrs damage notice period and unable to do anything about it. Case closed. Word to people thinking about purchasing from here, unwrap everything and check it otherwise you could end up with a nasty surprise!! Now £300 out of pocket. Also found that if items are not in stock you need to keep on top of them as they won't keep you informed. Poor service!!!! Screwfix all the way for me.”
Helpful Report
Posted 6 years ago
Mrs N M Roberts
Verified Buyer
“I placed my order on the basis that delivery would take about a week, as advertised on the website. Having paid for it, the next day I got an email telling me my item was out of stock and would take "approximately" two weeks - i.e. they had no idea when I'd get it. I immediately replied cancelling the order and requesting a refund. So what I get, three days later, is a request to rate the company! Nothing about my cancellation request or my refund, just a "please praise us lots and maybe win a voucher". Sorry, guys.”
Helpful Report
Posted 6 years ago
Nigel Hinderwell
Verified Buyer
“Fast delivery and well priced. Will use again.”
Helpful Report
Posted 6 years ago
Suzanne Atkinson
Verified Buyer
“Order a basin, selected delivery - arrived on time in tact - couldn't be any happier. I did ring there Customer Service about something else and the girl on the phone was extremely pleasant and helpful. 10 out of 10 Trade taps, will use you again.”
Helpful Report
Posted 6 years ago
Tracey Ames
Verified Buyer
“quick delivery, great price compared to elsewhere. Item exactly as hoped”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Accurate description and fast delivery”
Helpful Report
Posted 6 years ago
Geldi Kakayev
Verified Buyer
“quick delivery, helpful costumer service”
Helpful Report
Posted 6 years ago
Helen Rumsey
Verified Buyer
“Easy to order, great prices and fast delivery.”
Helpful Report
Posted 6 years ago
Mark Bundle
Verified Buyer
“Very fast delivery and good products”
Helpful Report
Posted 6 years ago
Gary Green
Verified Buyer
“Super fast delivery”
Helpful Report
Posted 6 years ago
Francesca Androsiglio
Verified Buyer
“Great service and delivery time”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Easy purchase, simple delivery and good quality product - as expected.”
Helpful Report
Posted 6 years ago
Paula Guy
Verified Buyer
“Excellent customer service. Informed of delivery date and had phone call on the day to confirm time of delivery.”
Helpful Report
Posted 6 years ago
Noor Uddin
Verified Buyer
“Quick & Easy to order, delivery came on time (very friendly driver). Product came exactly as shown in images. Will be purchasing other stuff if needed in the future from here.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Very prompt delivery exactly as promised. Item exactly as per website”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Good price, fast delivery - excellent service.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“delivered on time and also updated us when the delivery would be made. perfect.”
Helpful Report
Posted 6 years ago
David Henderson
Verified Buyer
“All was good with Trade Taps, except that the lead time to availability/delivery of our bathroom basin fluctuated wildly. When I ordered & paid, I wasn't advised until the next day that it was out of stock and would take between 6 & 8 weeks to deliver. When I rang up to check, I was told more like 3 to 4 weeks. And in practice, it turned out to be more like 2 weeks! By this time I'd put off our plumber until the New Year, so we're now stuck with storing our basin for a month. But everything else was ok.”
Helpful Report
Posted 6 years ago
Donna Murphy
Verified Buyer
“I purchased three ROCA toilet seat from Trade Taps;their website is easy to navigate around and delivery was very quick. However what really impressed me, was the customer service provided prior to deliver, as I was contacted to be informed that ROCA had made slight changes to the toilet seats and could I confirm that the measurements was still suitable. They could have just sent out without notifying. Overall the service provided exceeded my expectations.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
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Helpful Report
Posted 6 years ago
Trade Taps is rated 4.6 based on 1,923 reviews
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