Name: Trade Vehicle Parts
Rating: 4.74

“I never got it?? Been 5 months!”

Posted 2 years ago

HI there The part has been ordered on the 7th of April and you have been issued a full refund a week after, due to the part being lost in transit, which rarely happens. Please let us know if there is something other than this that we can do for you. Kind regards Sandra

Posted 2 years ago

“The seller cancelled my order after few days”

Helpful Report

Posted 2 years ago

“Customer service could be improved. Ordered a rear diffuser for my BMW 3 series a couple weeks ago. Item was sent out without any issues. Tried fitting the diffuser to find out that it doesn’t fit and was too short in length. Sent an email explaining what the problem was and I got a response asking how they could help and sort the problem was, I replied to that email and never heard from them again until I sent another email asking about and I got a phone call on the Tuesday saying there was a manufacturing defect and they were waiting to hear back from a manager as to whether another would be sent out or be offered a refund. I was told I’d get a call on the Wednesday but heard nothing. I waited until Friday without any reply and I then called out and someone eventually offered a replacement or refund. So I opted for another diffuser which was sent out only to find out that this one doesn’t fit either. So I emailed again asking to return it for a refund and got the standard email back asking how they can help again and if the new diffuser fitted even though I clearly stated in the email that it doesn’t fit and I wanted to return it.”

Helpful Report

Posted 2 years ago

“Part that arrived didn’t fit contacted them and received no reply very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review, and I am sorry to hear this happened. We have sent you an e-mail with few offers that we would like you to consider, so we can put things right for you Looking forward to your response

Posted 2 years ago

“Wrong parts was sent to me”

Helpful Report

Posted 2 years ago

“Still haven’t had my order, tried to speak to them now ignoring my messages will have to now contact my credit card company! Courier took several pictures of my property for the so called delivery including the cars that were on the drive which is very odd and slightly concerning as they are high value cars! But no parcel!”

Helpful Report

Posted 2 years ago

Thank you for your review, and I am sorry to hear this happened. We have sent you an e-mail with a few offers that we would like you to consider, so we can put things right for you Looking forward to your response

Posted 2 years ago

HI there We have contacted the couriers and they provided us with a photo of the item, left by your door as proof of delivery. I am really sorry we are not able to look into this further as the item has clearly been delivered. We have contacted Paypal regarding the case opened and have forwarded the proof of the delivery to them. If you haven't received the goods we would have issued a full refund or sent you a free replacement, depending on your choice. Kind regards Sandra

Posted 2 years ago

“The part was ordered for next day delivery. Part had not arrived two days later. Contacted TVP, they refunded postage and assured it would arrive within the next three days. Nearly two weeks from the original order and no part delivered. Meant car off the road for over two weeks, could have been done the following day had it been delivered. Got a full refund, but the cost and inconvenience over the two weeks were infuriating.”

Helpful Report

Posted 2 years ago

“Next day delivery didn’t happen and the mirror casing was cracked! Useless”

Helpful Report

Posted 2 years ago

Thank you for your review, and I am sorry to hear this happened. We have sent you an e-mail with a few offers that we would like you to consider, so we can put things right for you Looking forward to your response

Posted 2 years ago

“Parts don’t fit like they say I had 2 come and both of them never fit my car I had to screw it on what looks stupid still never sit on the second one I had to drill screws into my car to keep it on”

Helpful Report

Posted 2 years ago

“Still waiting for a reply about wrong item sent”

Helpful Report

Posted 3 years ago

Thank you for your review, and I am sorry to hear this happened. We have sent you an e-mail with few offers that we would like you to consider, so we can put things right for you Looking forward to your response

Posted 3 years ago

“I is NOT well organised company. A receipt should be issued automatically for all purchases Without customers having to chase it. The product seems more expensive and inferior to the one purchased from another company.”

Helpful Report

Posted 3 years ago

Hello Mr. Ahmed Thank you for taking the time and write your review, it is appreciated Sorry you feel this way, I can see you made your order through eBay and you should have received the order confirmation from eBay We sent VAT invoices automatically as soon as we ship out the parts, however not sure if you are aware but eBay is censoring the email address of all the customers from the sellers. eBay has a system in place where they receive the invoices from the sellers and they forward them to the customers as they have your email address So if you did not receive your VAT on time when the goods were shipped out then must be some misspelling on your email address that you have left when placing your order or eBay failed to forward the email to you In any case, we have customer service that is working from 8 am to 8 pm weekdays to meet all the customer’s needs. Hope this clears up the things Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“I asked for silver, I even called ahead to and put it down as a comment for SILVER but I was sent a BLACK bumper.. not happy.”

Helpful Report

Posted 3 years ago

Hello Rujena, Hope you are doing well We have checked the phone recordings and we could not find a call record with your phone number, so really do not know who promised you a Silver bumper The listing description of the item you have purchased clearly says Primed, which means is ready to be painted, the primer color could vary could be black, gray or white, in any case, need to be sprayed on top as it is not permanent color than just the base before painting Unfortunately, we do not offer painting services and we do not sell pre-painted parts, all our parts are brand new Hope all this make sense For any further queries please do not hesitate to contact us Have a lovely day Trade Vehicle Parts

Posted 3 years ago

“Good price... but the item never arrived.”

Helpful Report

Posted 3 years ago

Hello Miklos, Thank you for writing a review and giving us your feedback, and I am sorry for the inconvenience that has been caused. Please get back to us on our email that we have sent you so we can put things right for you We have sent you few offers that we would like you to consider as a gesture of goodwill Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“Placed theborder on the 29th.12.2020 and still waiting for it. Call in several times a day and it's the same answer. It will be with you today between now and 19.00. If i call at 19.00 they can't explain why wasn't delivered because tnt is closed. It took them 3days to say that the postcode is wrong. It's one + one digit. However after sorting it out and promising that it will be delivered next day i didn't received it. I don't understand why they couldn't give me a phone call or email if the postcode was wrong, or why they can't keep an eye on the order if they know it's urgent. Anyway i don't recommend this site and for sure i won't use it again.”

Helpful Report

Posted 3 years ago

Hello Miklos, Thank you for writing a review and giving us your feedback, and I am sorry for the inconvenience that has been caused. Please get back to us on our email that we have sent you so we can put things right for you We have sent you few offers that we would like you to consider as a gesture of goodwill Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“part never arrived after a few promises of its on its way , no tracking details offered and three months after many promises of "accounts will sort" refund finally received only after interruption from BREAKERLINK web site and credit card company shocking”

Helpful Report

Posted 3 years ago

Hello Stuart, Hope you are doing well I am sorry to hear that you had issues with the parts ordered With all due respect, you have left the feedback for the wrong company We do not deal nor we have advertised parts on BREAKERLINK web site We have our own web site and eBay store as well, we sell only brand new parts never been used, I hope this will clear out the things Hope you will sort the things with the correct seller Kind regards Trade Vehicle Parts

Posted 3 years ago

“Please, I ordered an item and paid it, but I didn't received it? DHL returned to you my item and now how could manage it to receive it . I paid it. Best regards”

Helpful Report

Posted 3 years ago

Hello Madani, Thank you for writing a review and giving us your feedback, and I am sorry for the inconvenience that has been caused. As I can see this item has been shipped to the GSP shipping center as the international shipping is organized by eBay Please get back to us on our email that we have sent you so we can put things right for you Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“Absolutely rubbish,they sent me wrong item twice!!!! Unbelievable twice!”

Helpful Report

Posted 3 years ago

Hello Thank you for writing a review and giving us your feedback Please get back to us on our email that we have sent you so we can put things right for you We have sent you few offers that we would like you to consider as a gesture of goodwill Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“Absolute rubbish didn’t receive my item”

Helpful Report

Posted 3 years ago

Hello Thank you for writing a review and giving us your feedback Please get back to us on our email that we have sent you so we can put things right for you We have sent you few offers that we would like you to consider as a gesture of goodwill Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“Paid for next day delivery still had not arrived a week later! When I spoke to customer service was refunded the extra amount paid. She assured me it would be delivered the next day, it still hadn’t arrived two days later. So again I called customer service and was told they would find out where the issue was and call me back the same day..... I’m still waiting for the the call two days later. Not impressed With the service”

Helpful Report

Posted 4 years ago

Hello Thank you for writing a review and giving us your feedback Please get back to us on our email that we have sent you so we can put things right for you We have sent you few offers that we would like you to consider as a gesture of goodwill Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“I ordered a part on 22 September to arrive a day or two later (paid extra for quicker delivery). I have not received it so I called to check where it was and they said there was a delay by the DHL courier and would be delivered on the 30/9/2020. As I had still not received it I called your company and was told it had been delivered on the 29/9/2020. I have not received my order and I have already explained this to customer services, they have ordered me another part. I don’t know when it’s coming, I need to know a date so someone can be here. Please chase it up and let me know thank you.”

Helpful Report

Posted 4 years ago

Hi Ian, Thank you for writing your review I can see that my colleagues have done everything possible to find your parcel and chase up delivery with the courier, eventually, we have sent a replacement with tracking number 8558286166487284 MyHermes, which stats delivered on the 5th, 2 days after dispatch would you be so kind to confirm that you have received the part in good condition? Please accept our sincere apologies for the inconvenience this has caused you Kind regards Trade Vehicle Parts

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Trade Vehicle Parts Reviews