Name: Trade Vehicle Parts
Rating: 4.74

“They leave part to outside of building”

Posted 3 weeks ago

Thank you for your feedback. We apologize for any inconvenience caused by the delivery. We will address this issue with our delivery service to ensure packages are left in a more secure location in the future. If you have any further concerns or need assistance, please contact our customer service team. Your satisfaction is important to us, and we appreciate the opportunity to improve our service.

Posted 1 week ago

“Rubbish company. Never even received the parts. Courier service they use is just useless. Only one good thing is that they refunded promptly.”

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Posted 3 weeks ago

Thank you for your feedback. We sincerely apologize for the issues with your delivery and the inconvenience caused. We are working with our courier service to address these problems and improve our delivery process. We are glad to hear that the refund was processed promptly. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our services.

Posted 1 week ago

“Ordered two parts and was sent out one had to chase for the other one even though both were in stock”

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Posted 3 months ago

“If I could give-5 I would. order exhaust came and was not welded properly,company eventually sent replacement guess what worse then the first. No way are the qc checked I've been without car for over 2 weeks now and having to put exhaust on and off. order December 23 still fighting for refund They sent out 2 faulty exhaust that where leaking fumes in to my car Avoid!!!!!”

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Posted 5 months ago

HI there I am really sorry for the inconvenience caused. We have organized a colelction for the items and you will be issued a full refund as soon as they are collected. Kind regards

Posted 5 months ago

“Very slow service the part I ordered took its sweet time to arrive!! Even though it said within a week!”

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Posted 10 months ago

“Not responding and I didn’t get what I ordered”

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Posted 11 months ago

Hi there Thank you for your cooperation, I am glad this has now been resolved and you received your money back. Kind regards

Posted 9 months ago

“Three times they sent a replacement item and it was still damaged, will never buy from them again.”

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Posted 1 year ago

Hi there Really sorry for the inconvenience caused. This has never happened after three replacements. However, you have been issued a full refund for the item. Please contact us if there is anything we can do for you and earn your trust again. Kind regards Sandra

Posted 10 months ago

“Part didn’t fit the car correctly even though the website said it was fully compatible. Massively dissatisfied”

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Posted 1 year ago

“Already reviewed this product and the service received from TVP. Obviously they don’t like negative feedback so have managed to not have it published! Just avoid if you’re looking for quality parts and respectful customer service”

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Posted 1 year ago

“Part supplied was fitted by my garage, and as they put the last two bolts in they did not line up. They wanted me to pay the garage re-taking it off since they were sending a new part and I would have to pay to put it back on again all I got back because I could not afford to do that was £10 very very wary of these parts, they are rather fake or poorly made .”

Helpful Report

Posted 1 year ago

Hi there We have offered a partial refund of £10 as a goodwill gesture, and the option of sending you a free return label if you wanted to return the part for a full refund. if there is anything else we can do for you please contact us and let us know. Really sorry for any inconvenience caused. Kind regards Sandra

Posted 1 year ago

“Ordered a fog light for my BMW 4 series, first order got lost apparently after waiting around 14 days to arrive. Called again and told them i had not received, another was despatched. Opened the box up a few days after I arrived back from my holiday to find it was the wrong light and for a totally different car. After calling and asking what was going on they couldn’t give me an explanation. So, I’m waiting for a refund. I will not use this company again. A waste of complete time!”

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Posted 1 year ago

Thank you for your review, and I am sorry to hear this happened. We have sent you an e-mail with few offers that we would like you to consider, so we can put things right for you Looking forward to your response

Posted 1 year ago

“Slightly damaged”

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Posted 2 years ago

Thank you for your review, and I am sorry to hear this happened. We have sent you an e-mail with few offers that we would like you to consider, so we can put things right for you Looking forward to your response

Posted 2 years ago

“Fast delivery, main parts missing Long delay in getting refunded”

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Posted 2 years ago

“Sent the wrong item I sent a email never got back to me terrible service would never recommend to use this company to anyone”

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Posted 2 years ago

Thank you for your review, and I am sorry to hear this happened. We have sent you an e-mail with a few offers that we would like you to consider, so we can put things right for you Looking forward to your response

Posted 2 years ago

“I never got it?? Been 5 months!”

Helpful Report

Posted 2 years ago

HI there The part has been ordered on the 7th of April and you have been issued a full refund a week after, due to the part being lost in transit, which rarely happens. Please let us know if there is something other than this that we can do for you. Kind regards Sandra

Posted 2 years ago

“The seller cancelled my order after few days”

Helpful Report

Posted 2 years ago

“Customer service could be improved. Ordered a rear diffuser for my BMW 3 series a couple weeks ago. Item was sent out without any issues. Tried fitting the diffuser to find out that it doesn’t fit and was too short in length. Sent an email explaining what the problem was and I got a response asking how they could help and sort the problem was, I replied to that email and never heard from them again until I sent another email asking about and I got a phone call on the Tuesday saying there was a manufacturing defect and they were waiting to hear back from a manager as to whether another would be sent out or be offered a refund. I was told I’d get a call on the Wednesday but heard nothing. I waited until Friday without any reply and I then called out and someone eventually offered a replacement or refund. So I opted for another diffuser which was sent out only to find out that this one doesn’t fit either. So I emailed again asking to return it for a refund and got the standard email back asking how they can help again and if the new diffuser fitted even though I clearly stated in the email that it doesn’t fit and I wanted to return it.”

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Posted 2 years ago

“Part that arrived didn’t fit contacted them and received no reply very disappointed”

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Posted 2 years ago

Thank you for your review, and I am sorry to hear this happened. We have sent you an e-mail with few offers that we would like you to consider, so we can put things right for you Looking forward to your response

Posted 2 years ago

“Wrong parts was sent to me”

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Posted 2 years ago

“Still haven’t had my order, tried to speak to them now ignoring my messages will have to now contact my credit card company! Courier took several pictures of my property for the so called delivery including the cars that were on the drive which is very odd and slightly concerning as they are high value cars! But no parcel!”

Helpful Report

Posted 2 years ago

Thank you for your review, and I am sorry to hear this happened. We have sent you an e-mail with a few offers that we would like you to consider, so we can put things right for you Looking forward to your response

Posted 2 years ago

HI there We have contacted the couriers and they provided us with a photo of the item, left by your door as proof of delivery. I am really sorry we are not able to look into this further as the item has clearly been delivered. We have contacted Paypal regarding the case opened and have forwarded the proof of the delivery to them. If you haven't received the goods we would have issued a full refund or sent you a free replacement, depending on your choice. Kind regards Sandra

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Trade Vehicle Parts Reviews