Trade Vehicle Parts Reviews

Name: Trade Vehicle Parts
Rating: 4.72

4.7 Rating 2,415 Reviews

93 %

of reviewers recommend Trade Vehicle Parts

4.7

Based on 2,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0116 319 6543

Location:

21 Main St, Thorpe Satchville, Melton Mowbray,
21 Main St, Thorpe Satchville, Melton Mowbray
LE14 2DQ

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Trade Vehicle Parts 5 star review on 27th December 2023

Alex Manifold

Trade Vehicle Parts 5 star review on 24th September 2023

Ciprian Costescu

Trade Vehicle Parts 5 star review on 23rd August 2023

Huw Davies

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would be zero stars if that was an option. Part never arrived. Customer Service was a terrible experience. Refund given but no offer of a better delivery solution.”

Helpful Report

Posted 1 week ago

We're sorry the parcel did not reach you. We followed our standard procedure throughout and responded promptly to all of your messages. Following your request, we processed a full refund as soon as possible. As the order had already been refunded at your request, we were unfortunately unable to offer an alternative delivery solution. We always aim to resolve issues fairly and in line with our policies.

Posted 1 week ago

“Do not use. Ordered parts, they use Evri (says it all). Evri failed to deliver on agreed date, had to arrange another delivery date and had to change delivery address as would not be in (using Evri’s website) - package goes missing… TVP extremely unhelpful, saying they cannot be responsible if delivery address changed…- only after being notified of a problem…. (I had no choice) Chargeback process started. Use another company who uses a decent delivery company, save yourself any problems”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Unfortunately, the delivery was delayed because a request was made to change the delivery address after the order had already been dispatched. For security and logistical reasons, address changes after dispatch are outside of our control and can result in delays while the courier updates the delivery details. Our policy is to ship orders to the address provided at the time of purchase to ensure a safe and reliable delivery process. We appreciate your understanding and thank you for your patience. Kind regards, Trade Vehicle Parts

Posted 3 weeks ago

“I found their service to be honest, professional, and focused on meeting the customer's needs. Their communication was clear, the process was organized, and the experience was smooth from start to finish. I would confidently recommend their team”

Helpful Report

Posted 3 weeks ago

“I ordered a Catalytic Converter and it was faulty. The company are refusing to help me with a return as they won't talk to me directly, they are insisting I go back to ebay which i am struggling with. Its frustrating that they won't help me when I have the invoice to prove that I purchased from them.”

Helpful Report

Posted 4 weeks ago

“What stood out most to me was their customer-first approach. They were reliable, transparent, and communicated clearly throughout the process, making the entire experience both positive and reassuring.”

Helpful Report

Posted 4 weeks ago

“Evri keep saying they have my item, the last 4 days stating it will be delivered today - but I still have not received it. Am waiting for the part urgently, so what is wrong please.”

Helpful Report

Posted 1 month ago

“Customer service - good Delivery - Delayed and still not delivered”

Helpful Report

Posted 1 month ago

“Do NOT use, I would strongly advise others to avoid using this company. Before purchasing a bumper for my vehicle. I provided my registration number multiple times and was repeatedly assured that the part supplied would fit my vehicle. After spending time attempting installation, it became clear that the bumper was completely incompatible. To make matters worse, the identifying code/part number on the bumper had been scraped off, which immediately raised concerns about the legitimacy and traceability of the part supplied. This caused significant inconvenience, wasted time, and unnecessary frustration. Poor communication, incorrect advice, and questionable handling of parts are not acceptable when customers are relying on accurate information for vehicle compatibility. I would not recommend this seller based on my experience.”

Helpful Report

Posted 2 months ago

Hi, thank you for your feedback. We are very sorry to hear that you were unhappy with your experience and for the inconvenience caused. We always try to help customers confirm compatibility before purchase, using the vehicle details provided. However, some bumper variants cannot always be identified by registration alone, as vehicles can have different bumper specifications depending on trim level, optional extras, or previous changes. Once the bumper had been painted/modified, unfortunately we were unable to accept it back for a full refund, as it was no longer in its original resaleable condition. This is why we could not process the return in the normal way. Regarding the part number/marking, this is an aftermarket replacement bumper and not a genuine OEM bumper, so it may not carry the same manufacturer stamping or markings as the original part. Any supplier/moulding marks on the rear of aftermarket panels can vary and are not always the same as the OEM reference. We apologise again that the part was not suitable for your vehicle and that the situation caused frustration. We always aim to resolve issues fairly, but painted or modified parts do limit the return options available.

Posted 2 months ago

“Terrible service, they advertise 1-2 day delivery, this is a work of fiction. Customer service couldn’t be less helpful if they tried”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback. We are sorry to hear that you were unhappy with the delivery time and the service received. Our delivery times can vary depending on the delivery distance, courier workload, service level selected, and the time the order was placed. For example, if an order is placed late on a Friday, delivery would not normally be expected on a Sunday, as most courier services do not operate in the same way over the weekend. As this review has been left anonymously, we are unable to identify the order or check the tracking details from the information provided. If you could contact us with your full name and order number, we would be happy to look into this further and confirm what caused any delay. We apologise again for any inconvenience caused and would be happy to investigate once we have the order details.

Posted 2 months ago

“very good”

Helpful Report

Posted 4 months ago

Hi Abdul, thank you very much for your positive feedback. We’re glad to hear you were happy with the service, and we really appreciate you taking the time to leave us a review.

Posted 2 months ago

“Sent wrong part”

Helpful Report

Posted 5 months ago

Hi, thank you for your feedback. We are very sorry to hear that you believe the wrong part was sent and for any inconvenience this may have caused. As this review has been left anonymously, we are unable to identify the order or check the details from the information provided. If you have not already contacted us, please get in touch with your full name and order number so we can investigate this properly and help resolve the issue. We apologise again and would be happy to look into this as soon as we have the order details.

Posted 2 months ago

“Unable to comment on the quality of the part as I still haven't received it. 1 star review because it states next day delivery and I didnt receive it next day!! Using Evri as your delivery service will only get you negative reviews, use someone else as I certainly wouldn't t buy from you again. More charged incurred for a hire car as I needed the part yesterday”

Helpful Report

Posted 5 months ago

Hi, thank you for your feedback. We are very sorry to hear that your order did not arrive when expected and for the inconvenience this has caused. We understand how frustrating delays can be, especially when the part is needed urgently. Delivery times can sometimes be affected by courier workload, distance, dispatch cut-off times, weekends, or unexpected delays within the courier network. As this review has been left anonymously, we are unable to identify the order or check the tracking details from the information provided. If you have not already contacted us, please get in touch with your full name and order number so we can investigate this properly and confirm what has happened with the delivery. We apologise again for the delay and for the inconvenience caused. Once we have the order details, we will be happy to look into this and help resolve the matter.

Posted 2 months ago

“Claims 60days refund no question asked but when I emailed about a return I have heard no response.”

Helpful Report

Posted 5 months ago

Hi Luke, thank you for your feedback. We are sorry to hear that you have not received a response regarding your return request. We have checked and, unfortunately, we cannot see any email or return request received from you under the details available to us. It is possible the message may not have reached us or may have been sent through a different channel. Please contact us again with your full name and order number so we can locate the purchase and help with the return as quickly as possible. We apologise for any inconvenience caused and will be happy to look into this once we have the order details.

Posted 2 months ago

“SCAMMERS! AVOID! I received an imitation grille that looked like it had been taken off a kids ride on toy car, when I emailed them they were just aggressive and refused a full refund. I have now opened a case with trading standards.”

Helpful Report

Posted 6 months ago

Hi, thank you for your feedback. We are very sorry to hear that you were unhappy with the grille and with the way the matter was handled. We would like to clarify that we do not intend to be aggressive with any customer. Our team always aims to help and resolve issues fairly in line with our returns policy. As this review has been left anonymously, we are unable to identify the order, check the communication history, or review exactly what happened. If you could contact us again with your full name and order number, we would be happy to look into this properly. Please also note that our grilles are aftermarket replacement parts rather than genuine manufacturer/OEM parts, and this is normally stated on the listing. However, if there was any issue with the item received, we would always want the opportunity to review it and assist. We apologise again for the disappointment caused and remain happy to investigate once we have the order details.

Posted 2 months ago

“When I placed my order with you it stated that my parcel would be delivered by the 3rd Feb. It has not been delivered. Had I known that you used EVRI for your deliveries I would not have purchased anything from you. I have tried to contact Evri but all I get is a ROBOT. Evri are awful and are the worst company for deliveries. I have contacted you about this but have had no response. I am very angry and annoyed that my parcel was not delivered as stated when placing my order. It is still sitting in the Evri Depot.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave your feedback. We’re very sorry to hear about the frustration caused by the delay to your delivery and we completely understand how disappointing this is, especially when an estimated delivery date is shown at checkout. Please accept our sincere apologies for the inconvenience. Unfortunately, as this review has been left anonymously, we’re unable to locate your order or contact you directly to assist. We would genuinely like the opportunity to look into this for you and help resolve the issue as quickly as possible. We kindly ask that you contact us directly with your order number via our customer service channels so we can investigate the delivery status and support you further. Thank you for your patience, and again, we’re sorry for the experience you’ve had.

Posted 6 months ago

“I don’t have the part yet?”

Helpful Report

Posted 6 months ago

Hi Nathan, thank you for your review. We’re sorry for any confusion caused. According to the courier tracking, the parcel was delivered on 30th January, following an order placed on 28th January, which is in line with the delivery timescale provided. If you believe the parcel has not been received or there is any issue with the delivery, please contact us directly with your order details and we’ll be more than happy to assist and investigate this for you. Thank you for your understanding.

Posted 6 months ago

“Ordered a part over a week ago and it's still not been sent”

Helpful Report

Posted 6 months ago

Hi Sam, thank you for your feedback. We’re very sorry to hear about the delay and the inconvenience this has caused. Unfortunately, the parcel was deemed lost in transit by the courier, and we sincerely apologise for this experience. A full refund has now been issued, and we’re sorry that this didn’t reach you as expected. If there’s anything further we can help with, or if you’d like assistance with a replacement order in the future, please feel free to contact us directly. Thank you for your understanding.

Posted 6 months ago

“My item has arrived damaged. I ordered fog lights for my Audi, one of them has a stone chip on the glass and the other has a completely cracked glass screen.”

Helpful Report

Posted 6 months ago

Thank you for bringing this to our attention. We’re very sorry to hear that your item arrived damaged, and we sincerely apologise for the inconvenience this has caused. As this review has been left anonymously, we’re unable to identify your order or contact you directly. Please could you get in touch with our customer service team with your order details and photos of the damage, so we can resolve this for you as quickly as possible. We apologise again for the experience and look forward to assisting you.

Posted 6 months ago

“Ordered a front undertray for my car and when recieved the entire front of it has been either broke in transit or delivered broken so I cant use it on my vehicle”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We’re very sorry to hear that the front undertray arrived in an unusable condition, and we sincerely apologise for the inconvenience this has caused. As this review has been left anonymously, we’re unable to locate your order or contact you directly. Please could you get in touch with our customer service team with your order details and photos of the damage, so we can look into this and resolve the issue for you as quickly as possible. We apologise again for the experience and look forward to assisting you.

Posted 6 months ago

“Ordered a new wing for van which was delivered but had dents all over it. The packaging it came in was rubbish so not surprised really. Was just half wrapped in a bit of cardboard. Advised they would send a new one, which they did, but it was the wrong part. Absolutely useless. Then went on to tell me that the wholesaler had packaged them wrong but i can’t understand why no one checked it before sending, and that the part i ordered was now no longer available. They’ve made sure they’ve collected their part but i’m still waiting for my refund! Definitely wouldn’t use these again, waste of time”

Helpful Report

Posted 8 months ago

Hi there, We’re genuinely sorry to hear about your experience and fully appreciate how frustrating this must have been. As our panel parts arrive sealed directly from the supplier, we do not open every parcel before dispatch. Very occasionally a supplier may mis-label or package an item incorrectly, and unfortunately this appears to be what happened in your case — for which we sincerely apologise. A replacement was arranged straight away to resolve the initial damage, and it was only then discovered that the supplier-packaged item was incorrect. Once this was reported to us, we immediately booked the collection and processed your refund in full, which has now been issued back to your account. We are always working closely with our suppliers to reduce these rare errors and improve the experience for our customers. If there’s anything further you need, please don’t hesitate to contact our team — we’re here to help. Thank you.

Posted 8 months ago

Trade Vehicle Parts is rated 4.7 based on 2,415 reviews