Trade Vehicle Parts Reviews

Name: Trade Vehicle Parts
Rating: 4.72

4.7 Rating 2,153 Reviews

93 %

of reviewers recommend Trade Vehicle Parts

4.7

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0116 319 6543

Location:

21 Main St, Thorpe Satchville, Melton Mowbray,
21 Main St, Thorpe Satchville, Melton Mowbray
LE14 2DQ

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Trade Vehicle Parts 5 star review on 27th December 2023

Alex Manifold

Trade Vehicle Parts 5 star review on 24th September 2023

Ciprian Costescu

Trade Vehicle Parts 5 star review on 23rd August 2023

Huw Davies

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I placed my order with you it stated that my parcel would be delivered by the 3rd Feb. It has not been delivered. Had I known that you used EVRI for your deliveries I would not have purchased anything from you. I have tried to contact Evri but all I get is a ROBOT. Evri are awful and are the worst company for deliveries. I have contacted you about this but have had no response. I am very angry and annoyed that my parcel was not delivered as stated when placing my order. It is still sitting in the Evri Depot.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to leave your feedback. We’re very sorry to hear about the frustration caused by the delay to your delivery and we completely understand how disappointing this is, especially when an estimated delivery date is shown at checkout. Please accept our sincere apologies for the inconvenience. Unfortunately, as this review has been left anonymously, we’re unable to locate your order or contact you directly to assist. We would genuinely like the opportunity to look into this for you and help resolve the issue as quickly as possible. We kindly ask that you contact us directly with your order number via our customer service channels so we can investigate the delivery status and support you further. Thank you for your patience, and again, we’re sorry for the experience you’ve had.

Posted 1 day ago

“I don’t have the part yet?”

Helpful Report

Posted 6 days ago

Hi Nathan, thank you for your review. We’re sorry for any confusion caused. According to the courier tracking, the parcel was delivered on 30th January, following an order placed on 28th January, which is in line with the delivery timescale provided. If you believe the parcel has not been received or there is any issue with the delivery, please contact us directly with your order details and we’ll be more than happy to assist and investigate this for you. Thank you for your understanding.

Posted 1 day ago

“Ordered a part over a week ago and it's still not been sent”

Helpful Report

Posted 1 week ago

Hi Sam, thank you for your feedback. We’re very sorry to hear about the delay and the inconvenience this has caused. Unfortunately, the parcel was deemed lost in transit by the courier, and we sincerely apologise for this experience. A full refund has now been issued, and we’re sorry that this didn’t reach you as expected. If there’s anything further we can help with, or if you’d like assistance with a replacement order in the future, please feel free to contact us directly. Thank you for your understanding.

Posted 1 day ago

“My item has arrived damaged. I ordered fog lights for my Audi, one of them has a stone chip on the glass and the other has a completely cracked glass screen.”

Helpful Report

Posted 2 weeks ago

Thank you for bringing this to our attention. We’re very sorry to hear that your item arrived damaged, and we sincerely apologise for the inconvenience this has caused. As this review has been left anonymously, we’re unable to identify your order or contact you directly. Please could you get in touch with our customer service team with your order details and photos of the damage, so we can resolve this for you as quickly as possible. We apologise again for the experience and look forward to assisting you.

Posted 1 day ago

“Ordered a front undertray for my car and when recieved the entire front of it has been either broke in transit or delivered broken so I cant use it on my vehicle”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We’re very sorry to hear that the front undertray arrived in an unusable condition, and we sincerely apologise for the inconvenience this has caused. As this review has been left anonymously, we’re unable to locate your order or contact you directly. Please could you get in touch with our customer service team with your order details and photos of the damage, so we can look into this and resolve the issue for you as quickly as possible. We apologise again for the experience and look forward to assisting you.

Posted 1 day ago

“Ordered a new wing for van which was delivered but had dents all over it. The packaging it came in was rubbish so not surprised really. Was just half wrapped in a bit of cardboard. Advised they would send a new one, which they did, but it was the wrong part. Absolutely useless. Then went on to tell me that the wholesaler had packaged them wrong but i can’t understand why no one checked it before sending, and that the part i ordered was now no longer available. They’ve made sure they’ve collected their part but i’m still waiting for my refund! Definitely wouldn’t use these again, waste of time”

Helpful Report

Posted 2 months ago

Hi there, We’re genuinely sorry to hear about your experience and fully appreciate how frustrating this must have been. As our panel parts arrive sealed directly from the supplier, we do not open every parcel before dispatch. Very occasionally a supplier may mis-label or package an item incorrectly, and unfortunately this appears to be what happened in your case — for which we sincerely apologise. A replacement was arranged straight away to resolve the initial damage, and it was only then discovered that the supplier-packaged item was incorrect. Once this was reported to us, we immediately booked the collection and processed your refund in full, which has now been issued back to your account. We are always working closely with our suppliers to reduce these rare errors and improve the experience for our customers. If there’s anything further you need, please don’t hesitate to contact our team — we’re here to help. Thank you.

Posted 2 months ago

“Hi, I bought the part on 06 /11 /2025 and said will deliver in two days , but unfortunately the delivery has came after 6 days ,i hope this not happened to other customer when try to buy something from this company. Thanks”

Helpful Report

Posted 2 months ago

“Bought a fiesta front grill and all but one of the clips were snapped, unusable, not impressed”

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Posted 3 months ago

Hi there I am really sorry for any inconvenience caused. Please contact us directly so we can sort this out for you. Kind regards Sandra

Posted 3 months ago

“I’m very disappointed with my order. The seller sent me a wrong part, and it wasn’t what I ordered. Because of that, I had to buy the correct part somewhere else, which cost me extra time and money. I tried to reach out for help, but the experience was frustrating. I wouldn’t recommend this seller unless they improve their quality control and customer service.”

Helpful Report

Posted 3 months ago

HI there I am really sorry for any inconvenience caused. However, our customer service team always tries to resolve any problem and we offer collection at our cost in this case. Please contact us as long as the part is in it its original condition and we will take it back for a full refund. Kind regards

Posted 3 months ago

“This is unfortunate, nice people to deal with but, I ordered an item on Tuesday with next day delivery, as I write this on Saturday morning, I am still awaiting delivery, the moment I saw it was Evri I thought this would be a problem and so it’s proved to be. I had to go else where as I was going on holiday.”

Helpful Report

Posted 5 months ago

Hi , we're really sorry to hear your order didn't arrive on time, especially with next-day delivery requested. We understand how frustrating this is, especially before a holiday. We'll follow up with Evri and would appreciate you contacting our support team so we can make this right.

Posted 4 months ago

“I buggered up. I should have known when you pay cheap you get cheap. The NSF PANEL VW golf I bought has gaps everywhere my panel beater says it’s the worst product he has ever seen. You have been warned from this company. BUY CHEAP BUY TWICE.”

Helpful Report

Posted 5 months ago

Hi , we're sorry to hear you're unhappy with the NSF panel. We aim to offer quality parts at competitive prices, and it's disappointing to hear this fell short. Please reach out to our support team with more details — we’d like the chance to make this right.

Posted 4 months ago

“Very very bad service I been waiting for 8 days to send the me my part, but I haven’t received it it say 2to 3 working days i’m not happy with the service they lied to me and because of them it cost me a lot of money”

Helpful Report

Posted 5 months ago

Hi ], we're truly sorry for the delay and the inconvenience this has caused. This is not the experience we aim to provide. Please contact our support team with your order number so we can look into this urgently and resolve it for you. Thank you for your patience.

Posted 4 months ago

“It’s been 5 days since I ordered and I have not got the delivery yet. The delivery company provides a vague time saying the delivery will be done between 8:00 to 18:00. I have work on those days and it hard to be in the house waiting for the delivery to happens. The company does to leave it in a safe nor deliver to a nearby address which is convenient for both parties. I have now missed this delivery twice because of the vauge times and I have ordered the product as a matter of urgency. Very disappointed and frustrated at the overall service.”

Helpful Report

Posted 6 months ago

Hi , we're sorry for the inconvenience caused by the delivery delays and lack of flexible options. We understand your frustration and are working with our courier to improve this. Please contact our support team with your order number so we can assist you directly. Thank you for your patience.

Posted 4 months ago

“My product arrived damaged and after sending an email stating this I have heard nothing back”

Helpful Report

Posted 6 months ago

We're truly sorry to hear that your product arrived damaged and that you haven't received a response to your email. This is not the experience we aim to provide. Please reach out to us again or send us a direct message with your order details so we can resolve this as quickly as possible. Thank you for bringing this to our attention — we're here to help and make things right.

Posted 6 months ago

“The part had 3 quality issues, the side clip was missing, the indicator reflecting plate was missing and the threaded insert was not deep enough”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We're sorry to hear about the quality issues you experienced with your part. This is not the standard we aim to deliver, and we take your concerns seriously. We will investigate the missing side clip and indicator plate, as well as the threaded insert depth issue, with our production team to prevent this from happening again. Your input helps us improve, and we appreciate you bringing this to our attention.

Posted 7 months ago

“Poor customer service, delivery took 3 days to arrive should have been next day 3, no reply when tried to cancel order, not good at all .”

Helpful Report

Posted 8 months ago

“Do not buy. Parcel never arrived, ignored numerous emails over 8 days. Shocking customer service. Do not buy.”

Helpful Report

Posted 9 months ago

“Waited a week for delivery then only one item arrived instead of three. Poor”

Helpful Report

Posted 10 months ago

“I've not even got my part a d your asking for review”

Helpful Report

Posted 10 months ago

“Ordered a body kit, after fitting it the rear diffuser worked its way out of the clips on one side and every time I pushed it back in it would pop out a few minutes later. Clearly something not quite right with this part, so I contacted them. Said I didn't want to return the whole kit as most of it was fine but the diffuser was the problem. Now they are trying to tell me I need to adjust and align the parts around it. So I put the original one back on and it fits perfectly both sides. Now that tells me no adjustment is needed and this part is just slightly off, maybe damaged in transit, storage, maybe just a bad part, I know that happens sometimes. But the customer service telling me to adjust other parts of my car to make it fit? That was poor and won't be using again”

Helpful Report

Posted 10 months ago

Trade Vehicle Parts is rated 4.7 based on 2,153 reviews