Trade Vehicle Parts Reviews

Name: Trade Vehicle Parts
Rating: 4.74

4.7 Rating 1,358 Reviews

94 %

of reviewers recommend Trade Vehicle Parts

Company Reviews

Product Reviews

Metrics

4.7

Based on 1,358 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Trade Vehicle Parts 5 star review on 27th December 2023

Alex Manifold

Trade Vehicle Parts 5 star review on 24th September 2023

Ciprian Costescu

Trade Vehicle Parts 5 star review on 23rd August 2023

Huw Davies

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely rubbish. Ordered a wing for c4 GRAND Picasso. Received wing for normal Picasso, was told when phoned them that they didn’t have grand Picasso wing in stock so sent alternative!!! They arranged for collection for return which was collected yesterday, so called today to ask for refund and told until they have it physically in their hands I can’t get a refund!!!!!! Steer clear of this company. Absolutely disgusting way to run a business.”

Helpful Report

Posted 3 years ago

Hi Lisa, Hope you are doing well. The wings for C4 Picasso and C4 Grand Picasso are the same The wing that has been returned turns out to be incorrectly labelled with the barcodes by our supplier therefore when we picked the wing and scanned it, we had no idea that there is an issue Thanks to your feedback, the stock has been updated As for the refund I will disagree with you, it is a standard procedure for the most companies in the world to issue a refund once the stock has been received and inspected by the respective returns department thus we have the same policy . Please come back to us on our email that we have sent you, so we can put this right for you Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“Ordered a front bumper reinforcer for ds3, came damaged, returned and received a replacement which was also damaged. Blamed damages on courier but the broken parts were not in the sealed back with the rest of the reinforcer? the second damaged item was meant to be picked up Friday, however no one bothered to show up. They then ordered a third replacement without checking with myself if i wanted a replacement or refund. When you add up all the printing expenses, cost of time off work to wait around, and the delay in getting my car repaired, i am about £250 out of pocket. Will never be ordering from here again, or referring this company to a friend. SHOCKING!!”

Helpful Report

Posted 3 years ago

Hello Rihanne, Thank you for writing a review and giving us your feedback Please get back to us on our email that we have sent you so we can put things right for you We have sent you few offers that we would like you to consider as a gesture of goodwill Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“Damage and missing parts I am ask for refund, and they wanna give back just 10 punds”

Helpful Report

Posted 3 years ago

I have managed to speak with the customer, turns out that there has been a misunderstanding, In cases where the item has a slight damage and can be used we would offer a partial refund. We have taken the damaged item back, offered a replacement, replacement set was not needed any longer therefore we have issued a full refund immediately.

Posted 3 years ago

“Upon ordering via phone call the gentleman on the phone seemed to be rushing and wanted to get off the phone. He tried to take my payment details before I was able to say exactly what I wanted to order. As I ordered at 10:05 (due to the amount of time it took to answer the phone) I had to wait 48 hours for delivery not next day. When the item were delivered the wrong items were sent. When I call customer services they didn’t care and just ignored the issue. They did send the correct item and assured the incorrect item would be collected. Today the correct item has now been delivered, but (even though I was promised by two members of staff) the incorrect item has still not been collected. I still have not received my receipt for the purchase ( they didn’t take any contact details when placing my order (phone or email)) I would not use this company again. Their prices are expensive and the staff don’t care about the customers.”

Helpful Report

Posted 4 years ago

Hello Mr T Thank you for writing a review and giving us your feedback We have manage to find your order in the system and we found out who dealt with you We have listened to the phone calls and the training has been given since Please get back to us on our email that we have sent you so we can put things right for you We have sent you an offer that we would like you to consider as a gesture of goodwill Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“TERRIBLE CUSTOMER SERVICE. Was told via online chat that the item would fit my vehicle which it didn’t. They did not honour their 60 day free returns policy, they would not send me a returns note. I have had to pay for return shipping. They received the item on the 29 Feb 2020 and have still not given me my money back despite providing all proof of postage. I have now had to go through PayPal resolution to attempt to recover most of my money.”

Helpful Report

Posted 4 years ago

Hello Darren, Thank you for writing a review and giving us your feedback Please get back to us on our email that we have sent you so we can put things right for you We have sent you few offers that we would like you to consider as a gesture of goodwill Thank you for choosing Trade Vehicle Parts

Posted 3 years ago

“The part that i've bought arrived broken. I sent 3 e-mails, but no answer..... Bad service!”

Helpful Report

Posted 4 years ago

“Bad service. No response on 3 e-mails”

Helpful Report

Posted 4 years ago

“Wrong part, ordered on 29 th Dec and sent emails and a phone call promising a return label to post the part back. No response so far. Appears to be a dodgy company. Do not order anything from this company as you WILL not get a refund.”

Helpful Report

Posted 4 years ago

“TOTAL COWBOYS, UNPROFESSIONAL AND A TOTAL WASTE OF TIME, ITEM ARRIVED DAMAGED AND ALMOST 3 WEEKS AND NO REFUND JUST HOT AIR...LOADS OF COMPANIES ONLINE THAT OFFER THE SAME PRODUCTS WITH A MORE PROFESSIONAL SERVICE, TO AVOID A HEADACHE GO ELSEWHERE”

Helpful Report

Posted 4 years ago

Trade Vehicle Parts is rated 4.7 based on 1,358 reviews