“Ordered a tracksuit for my son 4 weeks before Christmas. I still have not received my goods and cannot get a formal response for delivery from Trapstar despite multiple emails and failed calls.
Really poor company and non-existent customer services”
“Terrible avoid at all costs
Ordered a tracksuit for Christmas, early December. Still not arrived. Phones never answered and emails ignored. £190 pounds I will never see again”
“Order 30th December. Nothing. Birthday been and gone. Sent many many emails. they ask for my name, order number, postcode, date of order. I tell them. They ask for it all again. And again. DO NOT order anything from this less than useless company.”
“Terrible company. Ordered tracksuit for my child’s Xmas present on 9th dec. he had absolutely nothing Else to open as overpriced tracksuit cost 180 but still havnt received order, worse still have sent piles of emails and phoned them number of time’s leaving messages with my number to call me back had absolutely no reply or communication back from them. Worst company I’ve ever dealt with. How dare they treat people like this and how do they keep trading treating people like this. Who do they think they are not responding to me. I’m absolutely fuming about this now. Do not order anything from this company. You have been warned”
“Please avoid!!! Disaster. No items delivered, customer service doesnt work at all. No FB, no Instagram, no Phones. Completely fu....my sons Christmas”
“AVOID. DO NOT BUY ANYTHING FROM TRAPSTAR. THEY NEVER REPLY TO EMAILS AND TAKE YOUR MONEY AND IGNORE YOU. TERRIBLE, CHECK FB AND INSTA, A LARGE NUMBER OF BUYERS ARE ALL EXPERIENCING THE SAME ISSUE”
“Useless c**nts. Couldn’t run a bath. AVOID unless you want wrong item sent..wrong size and no reply no phone number to ring no response through email. 2 months later £500 down. Chasing refund through bank and will run up on there store when it re opens. Mugs.”
“Like many others, I ordered a tracksuit in November which did not arrive in time to give as a Christmas present. I was though refunded the shipping cost and the item arrived in January.
I returned the item straight away, paying for the return postage and have heard nothing since. The parcel was signed for on receipt so I have proof of delivery but I can’t get hold of anyone either by phone, email or live chat to confirm when my refund will arrive. It’s a lot of money. With hindsight I should have kept the clothes as now I have no item and no refund 😔”
“Ordered multiple things during the sale over 6 weeks ago, very late arrivals way after Christmas, still waiting on the iron gate jacket minimal updates. Used our money to move places and not sent our clothes. Any time I try contact I get nothing”
“Still waiting for Christmas gifts for my sons. I ordered on 12/5. I Get occasional updates to say order will be posted soon, still nothing arrives.first they blamed supply chain and now just got an email to say they are moving to a bigger facility to help with orders. Haha. I can understand logistical issues and supply issues both. However- I know when I’m being scammed.other providers who failed to delivered offered my money back, and large discounts for future purchases- some such as Ugg preemptively refunded me when they didn’t get my order by Christmas. Do not engage with this brand. I will ask credit card to step in to sort this matter.”
“my son ordered a tracksuit in December was told 8-10 days for delivery and still not heard nothing from the, various emails and phone calls and still nothing, going to bank on Monday to report as a fraudulent sale. HAVE NEVER EVER KNOWN ANYTHING LIKE IN MY LIFE, SHOCKING SERVICE
STAY AWAY FROM THESE THEIVES”
“Ordered a hoodie about two weeks ago and from hearing from all you guys it seems like I won’t receive my order… should I wait? Should I go to the bank and get my money back what should I do?!?”
“to be honest a 1 star rating is generous. i ordered some wildcard joggers on the 25th of november and still haven’t received them it was only till last week when they got shipped and i got an email about them. i knew they had a delay due to strikes and the holidays but nearly 7 weeks for a single pair of joggers is ridiculous. i buy clothes from them all the time and have placed over 5 orders with them and this is the 3rd time it’s took over 3 weeks for anything to arrive and be notified on their whereabouts. not impressed will probably be my last time ordering from trapstar as i can’t be bothered to order something and wait weeks for it to arrive.”
“Ordered 26 November, still waiting for delivery on 01 January. Been given a DPD consignment number apart from they haven’t sent the goods tomDPD. Really poor customer service. Nephew’s Christmas ruined. Thanks Trapstar.”
“the delivary date is from 3-10 working days its been over a month, I bought a coat on the 25th of november and still hasnt came their pathetic excuse of a customer service just says the same thing and they avoid the actual question you are asking by just saying sorry”
“absolute same as the rest. my son ordered a tracksuit with his own money end nov and still waiting for it. i sent a top back recorded delivery for a refund. i’ve tried emailing them, online chat and phoning but get no response. Poor customer service.”
