“DO NOT ORDER ONLINE WITH THIS COMPANY. Placed an order in November for my sons Christmas present with dispatch confirmed for 9th December. 23rd December today and no dispatch. Took 11 days to answer an email, do not return messages and online chat via their Web site is inactive. Thanks for destroying my sons Christmas.”
“Worst company I have ever dealt with, no customer service, only automated replies to emails, ordered/paid 02/12/2022 still have no clue what is happening.
Never again”
“Placed my order. Updated that delivery would be delayed by more than a month, so now trying to get a refund.
Only an automated reply to my first email, then silence. No responses to other chasing emails, no one answers the phone, no one responds to online chat requests.
I suspect I will have to go through my bank to get my money back from these fraudsters. How they are allowed to continue trading I have no idea.”
“If I could give minus stars I would .. ordered over £600 worth of clothes 20/11 /22 said it would be here in 7-10 days I have sent over 10 emails no reply just a automated reply to say send back all your details no one has got back to me it’s been 3 weeks since I emailed .. called the phone number it keeps you on hold for 16 minutes then cuts you off .. I received 1 item today which has no labels on it and looks like it has been worn looks washed out .. so disappointed I’ve order all this for my son for Christmas first time ordering from them online ... absolute scam do not order from them .. I’ll be cancelling the rest of my order and claiming the money back through my bank ... you can not get through to them”
“Ordered last week of November - Cyber Monday. No confirmation, no answers.. customer service is non existent. Sitting waiting at the computer for them to enter in chat, no phone reply and no email! Wow.”
“Ordered tracksuit on 25th November, still not arrived. They don’t answer the phone, reply to emails and the online chat is a joke. I’m now going through my credit card company to try and get a refund. Avoid”
“I ordered in early October. I then received an email to say the item was out of stock offering me a different tracksuit,refund or credit note. I responded asking for a refund. I'm now emailing daily with no response and £175 down. I have never experienced such poor customer service”
“Still waiting for a refund from an order placed in August, now 4 items have gone missing and no-one contacts me back.
Do not use terrible customer service,all fine until you need assistance.”
“Such a shame- been supporting Trapstar from 2008 when they were not really known! They know all the family but seem to be only keen to satisfy the influencers & such ! W12 from day dot !
Recommend getting audit & stock control so you not advertising goods you know you don’t have - 🙄 Never again !!
Maybe look at Yelir for how to do customer service!”
“Do not shop with this online company. Shoptrapstar is a scam.
I thought I was ordering my son's birthday gift and now I have wasted money I can't afford to waste.”
“I ordered a body warmer and it was supposedly delivered to my neighbours next door but there was no picture of the parcel just their empty driveway and i went there and funny enough they didn’t have it so I contacted trapstar and they refused to refund or send a replacement. £150 down the drain, scammers”
“Have been waiting for a parcel for 2 months have had no updates from them unless I send them atleast 2 emails a day. They say they’re attempting to deliver the parcel and that it gets sent of but when it gets to DPD it gets held at the depo and sent back to them any help with this.”
“Ordered a hoodie for my sons 15th birthday after he wouldn’t shut up about one! £55 paid, took 5 days to get dispatched email and when it arrived I was shocked to find boohoo man £6 quality hoodie that had dirty marks all over it, the front and sleeves and looked like it had been worn for a week before someone returned it. Customer service takes days to respond, asking for pics but don’t reply when they get them! Poor service and very poor quality item of clothing, certainly not worth the money”
“Just like all of these reviews, I did not receive my order, sent multiple emails and have not heard any response. Only response they said was one month after I placed my order, that my order was out of stock, they said they would give me a refund in 5-10 day, but I have not received it. I have now lost 600$, been sending emails and cannot get a hold of customer service phone line. Very upset they do not care about their customers and are taking our money.”
“ordered an items for my son for Christmas on 26/11, to date still not arrived! not answering emails and the phone just goes to answerphone and messages left are never answered!”
“Ordered 28th December and have been emailing and calling them about when i will be receiving my goods and have no contact returned from them.I recommend going no where near this company”
“I ordered a sweatshirt on the 27of December. It is now 9th of January no reply from email I will be contacting my credit card company also consumer services”
