“Spent 200 pounds on a jacket that they didn't have. They failed to let me know and simply didn't send it. In an attempt to chase the jacket or money. all phone calls and emails were ignored and am still waiting for my 200 pounds back”
“Worst company I have ever known still waiting on a order from 17 11 20 telephoned 3 times no help what do ever missed my son’s birthday doubt I’ll get for Christmas don’t know what else to do”
“I’m sure the t-shirt I ordered would’ve been great quality, had it even been delivered. Whoever handles orders and complains at trapstar really need a renewal course for their communication. Absolutely awful communication, not informing me that my order had been sent back to the warehouse for no reason at all, and then was bought by someone else so now the t-shirt I ordered is completely out of stock. No email or text to let me know about the unfortunate incident that occurred as a result of Trapstar employees! If it wasn’t for me then emailing and the multiple phone calls to them I would not even be aware that I wasn’t going to receive my order.”
“This is the most mickey mouse outfit ever. I placed an order, was sent the wrong size, given a credit note, placed another order in different colour which said in stock on the website, but turned out NOT to be in stock. It's as if they only have one of every item in just one size then when that's sold you've had it - if they have ANY stock at all.
One thing for them is they refunded me, and all my emails were answered. They also rang me a couple of times so I can't fault their customer service. They just need to GET SOME STOCK”
“Terrible. Phones not answered and no response to emails. Despite repeated efforts I remain £65 out of pocket with a disappointed son who hasn't received his Christmas presents”
“Ordered at the beginning of January still not received item.
The customer service is non existent.
There are 2 numbers on the site to call, both mobiles, one is not connected the other is never answered or has an engaged tone.
I have sent a message through their own websites contact page and again received no response.
My son spent his own Christmas money on clothing from here and being only 12 years old he is disappointed it hasn't turned up with no guarantee of whether it will ever come or of he will be refunded.
Even if it comes, I now feel it would be bad advertising for this company with no morals whatsoever if he wears it and his friends order the same.
Never again will I order from this company.
Disgraceful.”
“Do not buy from these people it is a con , I ordered £156 of clothing from them on 1/1/2020 and received nothing , I’ve emailed with no response, they never answer their phones , they should be closed down . I wish I had read the reviews before I purchased !!!!”
“NEVER USE THUS COMPANY THEY TAKE YOUR MINEY AND CANCEL YOUR ORDER THEN DONT RETURN YOUR MONEY MY SON HAS NO CHRISTMAS PRESENT BECUSE IF THIS THIEVING COMPANY”
“would give 0 stars if could, took my money and nothing since!! now i dont have a present for my partner for Christmas!! cant get hold of anyone just goes to voicemail. disgusting”
“Shocking company that take your money, don't deliver the goods, never get back to you via email and don't answer the phone. Advice stay clear of this dodgy company. Only 1 review is questionable!!!”
